St Regis Marriott Avis 

On day 2 of our stay at St Regis Le Morne Mauritius we noticed a sewerage smell on the outside of the building with our. That night, the toilet floor waste overflowed & exuded a watery, bubbly foam which quickly grew. This sewer waste was also coming up in the bathroom sinks.

We informed the front desk & a female cleaner arrived. She wore no gloves & proceeded to take two bath towels from our room & place these over the foam bubbling up by the toilet.

During her attempts to clean up, she had gotten the waste matter onto her shoes as well as onto her bare hands. I took up with her the fact that a 60 degree wash would not sanitise the towels & subsequent people would use them on their body & face; she said she had “used rags” to do this cleaning (this was not the case as I had specifically seen her take two of our clean white bathroom towels to use).

Later when the cleaner walked out, they left wet footprints over the floor as well as touching the room door handles - further spreading the effluent.

We did not feel safe health-wise remaining in the same room, & requested a new room. We repacked & waited for 2 hours for approval, then moved rooms & unpacked. So we spent four hours of our holiday dealing with this.

The next morning at an outside table for breakfast, sparrows sitting on a chandelier descended & tried to grab food when we were at the buffet. One defecated on the table & later another on a family members arm. The waitress noticed & said it was: “Good luck!"

Unfortunately, there were a number of other incidents.

Apart from that the location was lovely, hotel facilities a little run down, most staff were lovely.

When leaving the manager offered to remove the cost of a pizza & a club sandwich off our bill as compensation.

As St. Regis is a flagship luxury hotel brand owned and managed by Marriott International we sent them an email directly. We received a reply from Kimgracey H. of customer care on 27 June who said they would get back to us in 5 business days. After 10 business days we sent another email.

We stayed at the St. Regis Cap Cana in February 2026, expecting the level of service the brand commands. The property is genuinely beautiful and the staff are individually pleasant. But pleasant is not the same as well-trained, and the breakdown started before we even reached the resort.

We had pre-arranged an airport pickup through the hotel. No car. When I called the hotel, they directed us to a specific desk at the airport — which was unmanned. We ended up hailing our own car service, which turned out to cost roughly half what the hotel was charging.

The butler service — accessible via WhatsApp and the resort's headline amenity — fared no better. In our experience, roughly 70% of requests were actually fulfilled:

Asked about touring the on-property St. Regis condos — they said yes; no one ever followed up.

Requested a blanket; they delivered bedsheets.

Had them make a dinner reservation at a nearby resort and double-checked the day of — confirmed twice. We arrived to find the restaurant closed for a private event.

On departure day, we requested luggage assistance, waited over 30 minutes, and ended up carrying our own bags to the lobby.

Bedsheets were not changed daily.

The post-stay billing was equally telling. Our final invoice arrived in Spanish and Dominican Pesos only. I left three voicemails and emails requesting an English/USD itemized version. None were returned. It took putting a payment hold on my Amex to finally trigger a response. When the spa charges came back at ~$733 for a single massage and ~$650 for a "spa package" — well above the $250–$400 typical at comparable St. Regis properties — and I disputed them, the property simply rejected the dispute. The folio described the treatments only as "Spa Massage" and "Spa Packages," with no underlying detail.

The pattern across the entire experience is the same: smiling and saying yes appear to be considered the full extent of hospitality. Delivery on what's been promised is not. For the price charged, this is closer to a budget hotel experience dressed up in luxury packaging. There are far better-run five-star resorts in the Caribbean.

Vi boede på St.Regis i Abu Dhabi corniche. Fantastisk hotel. Lækker mad både morgenmad, frokost og aftensmad. Stor tak til det helt igennem fantastiske personale der arbejder på St.Regis.