Stagecoach Bus Avis 

SO BAD!!! First off, it is full of smelly teenagers so there is absolutely no space to breathe. Bus driver stopped twice to have a VAPE, therefore delaying the journey. One time it was 20 minutes late so I was very late to where i needed to be. Another time, the bus driver was really rude started shouting at me and my friends for no reason, saying we were making a baby on board cry (WHICH WE WERENT!) and then he went and charged us all double the next day. Also really bad when you accidentally leave stuff on the bus. I only use it because it is my only source of transport for school, but it is horrible. Bad would give 0 stars if i could

Their customer service is worse than their bus service. Their website states that the Megarider Xtra ticket is no longer available so I bought weekly tickets instead but they still took £70 from my account for a ticket that apparently isn't available. I've filled out a refund request and also complained to customer service. This was a week ago and silence is their response. Shambolic company.

Happy with Stagecoach buses. Usually very pleasant drivers. An odd grumpy one!!.My complaint is people talking very loud on their phones all the way home even on a long journey. I dont mind an odd phone call which is only a few minutes long but to listen to someone all the way home(for example from Preston to Accrington) is very tedious

Utterly terrible from there drivers to the customer assistance. Got abandoned in a place Iv never been to then was lied to by one of there advisers just to get me off the phone because he wanted to go home. And this has now cost me £40 In taxi fare because there inept staff dont want to help correct there mistakes. Disgusting on all fronts

Totally incapable of providing accurate information. Timetables downloadable from website are out of date. Timetables at bus stops are out of date. Live tracking information is not accurate or up to date. Service updates fail to provide accurate, real time information (eg bus stop suspended not showing in website or App. Bus shown as due even though it isn't stopping. Bus shows as due even though it no longer stops there.... I could go on.) Miserable experience and waste of time. Two ruined evenings as a result.

Why have a timetable but IGNORE it?
Ok, we all know the busy traffic times and expect the bus might be slightly late, but there is NO EXCUSE in the evening when there is NO TRAFFIC for the Bus to be 10 minutes EARLY. With fewer buses on a reduced timetable early evening for the Bus to be either 10 minutes early or 10 minutes late for NO Reason, especially 2 stops from the Bus garage!
S7 Witney

After 20 experiences it has arrived 1/20 times on time.
I've never encountered worse.

I travel this number 6 bus all the time and I am so pleased to say Esta and new young guy George really are a pleasure to deal with I wish them all the best and glad to have met them🍀👍🙏

Stagecoach bus X74 13.10 on 20/07/26 from Glasgow to Dumfries.
Arrived at stance just before was bus due to depart and even though the bus could not leave due to traffic behind it driver ignored myself my husband and another man then a few minutes later left without us.
Think this company needs to train drivers in customer service !

Me and my friend where waiting patiently at the bus stop for an extra 5 minutes (bus 65 to stroud) and when the bus did come me and my friend put our hands up and smiled to alert the bus driver to stop and for them to know that we needed to get onto that bus however the bus driver looked at us and looked away without smiling or stopping or acknowledge us as it is supposed to do, this left me and my friend not only very late for our reservations but also cost us a £15 late fee.

I took the group bus pass and online on the app it says 4 young people in clear English but still the driver was so arrogant she was shouting at me and my mates that you’re trying to misuse the benefits 🤦‍♂️ and then she even said I have been driving for 4 years and this is not the criteria for the group pass but kept quiet when we showed her what it says online on their app not even a apology but a cold stare and then tell us to keep moving wowwwww I bet it’s the daily thing for the travellers in Chester I wonder how people feel when they’re trying to travel via bus for the first time, hope the company will train such drivers with a stupid mouth

Worst service ever! They are never on time and as for their app.. no comment! How do you expect to get on time to work and early home after you finish if you rely on this poor public transport???

Driver of 25 bus Mr Woodward refused use of bus due to personal feeling towards my husband. An abuse of public carriage rules. Nothing happened for the entry to be denied other than his negative personal feelings towards my husband. Absolutely absurd behaviour. Not acceptable!

Wanted to travel on 111 service from the Tesco's extra, Towngate Leyland to Lostock Hall on the 21:08 service.
The Stage app said it was running 35 minutes late!
But there was no tracking available on the app map???
Bus turned up eventually 35 minutes late as stated.
But later in the journey at the 'Queens Hotel' stop it stood over a further 10 minutes! Probably to form the next service which are 45 minutes later frequency. It is about time Bus service providers compensate customers for late or cancelled service just like for rail services?
Stagecoach are a disgrace to the transport system in this country.

It is a shame one has to give any stars at all. They are absolute shite. I would not trust them to run a bath.

The worst that I have encountered so far in my travels. Bus driver are one of the rudest and unhelpful characters. Wonder why the company allows such people to represent them. Waiting for Musks autodruving buses to make them unemployed. No wonder UK’s economy is going nowhere. Long live the King

Went into Peterborough today to the lego thing at the cathedral, £3 adult fair, but how come you charging £2.40 for 7 year old absolutely outrageous

I'm annoyed by false advertising.
Jet747 is advertised as 7 days a week, 24 hours a day, buses every 20 minutes.
I wish this was the case, but had to wait over 90 minutes in the middle of the night for a bus that never came.
If the line can be supported as in the advert, just take the advertising off and don't make fools out of people.

I recently had an issue in Mansfield where I felt the price of tickets for a bus route was far too expensive for the trip.And I felt it shouldn't be ,that it could be reorganized cheaper and maybe better. Naturally, I felt quite frustrated about the whole cost of commuting and contacted customer service to complain and ask someone to look into it.
The representative who handled my case, I believe his name was Javas, was absolutely incredible. He took my issue seriously, apologized sincerely for the error, and was incredibly encouraging throughout the process. Not only did he issue me a full refund, but he also assured me that he would forward the feedback to management to prevent it from happening again.
This is exactly why I consider Stagecoach a highly responsible bus service. Thank you, Javas, for turning a frustrating experience into a completely positive one!

Atrocious service Dartmouth Devon - buses cancelled / not turning up and missing several pick up times on the trot. People having to revert to taxis to get home from work or arrive at destinations in time for appointments etc. Last service 6.45 pm if it turns up. The drivers, however were very friendly .