Standard Bank SA Avis 

I would like to commend Angelique van Zyl at the N1 City, Goodwood branch. She was so helpful and gave me an absolute perfect solution for my problem.
Thank you Angelique. Keep up the wonderful work you do at the branch.

1 star is too much to consider the service they give.
Absolutley useless company, they think they own their market share because they are a good business - The only reason they are still active is because the dinosaurs that are still alive have all the money, and when their kids get the option they are going to move away. Absolute trash, worst service ive ever had - going to avoid them worse than i do Telkom (hey STD BANK check telkoms market share decline over the last 2 decades - thats a hint at your future revenue).
Took my 8 months to become an authorized payer for a business, 10 in person meetings, registering profiles and then being told i didnt have to.
3 hour waiting periods, no one can converse to anyone.
Literally, the worst business model in RSA. Cannot wait to move all business i can away from you

I am increasingly concerned about the current state of cybersecurity and fraud prevention systems at Standard Bank. It appears that the bank's security infrastructure is outdated and insufficiently equipped to handle the level of sophistication that modern cybercriminals operate with today.

Fraudsters are consistently a step ahead of Standard bank, exploiting their systems and processes. This raises serious questions about how effectively our funds and personal information are being safeguarded by Standard Bank.

It is the responsibility of Standard bank to stay ahead of these fraudsters—not behind. Unfortunately, based on my recent experiences, losses and patterns, it seems Standard Bank has a long way to go in establishing the level of protection that we as clients rightfully expect and deserve.

I received a very bad service from standard bank tellers in North gate.Both tellers had attitude towards me.They made me feel unwanted in their branch.

Today I went to Standard bank in Stellenbosch branch. I wanted help with my banking app and that’s all I wanted. I got help by a Lady, her name is Marlene Daniels. Her service was brilliant and I some how gained my confident and opened up for the ideas she provided. Her personality and experience at her work is extremely helpful and wonderful. I just want to give thanks to her and to Standard bank. Am happy I bank with you🤝

It took 4 weeks for a simple claim for a gate motor to be processed and it is still not finalised , shocking !! Reference no HLB 2025/402437. I also sent two complaint emails to no avail.

Thank you to Nikita for a fabulous job in assisting me with my increase of loan in order to bury my father... outstanding service, much appreciated. A huge thank you.

I would like to applaud Melba working at the Centurion branch.This is one of the most friendly,patient,professional ad helpful staff at Standard bank that I came across.
she is a star employee and make a big difference in the lives of customers.
Keep up the good work and keep going the extra mile.
Best Regards
Janine Landrew

Last year September I reported a fraud case but couldn’t get assisted. This year again on 3 May 2025 I was a victim of fraud. I immediately called the bank to block my card and opened a fraud investigation case. Nothing happened. I ordered a new card via the app and it couldn’t get booked. I alerted my private banker and she responded that she’ll track it. But did she? Never did.

I called the bank again I got no assistance as I was either to do it at a branch or on the app. A lady assisting this private banker called to ask if the card replacement issue has been resolved after three failed attempts and because I was fed up with Standard bank and their poor service I requested that we close the card but we eventually agreed to wait a bit for the fraud department to respond. Another time went by and nothing from anyone from Standard bank. I did follow up again I had to hold ages on the line with no assistance.

Mind you I am paying bank charges of +R300 for a shitty service and a blocked bank card that I can’t even replace. Last week I tell the private banker to close of the account, she delays the whole process. I called the bank AGAIN and I waited AGAIN for +10 minutes on call waiting to be assigned to a banker. Finally yesterday the transactional banker emailed me saying I should pay pro rata rate and I paid today and the account was successfully closed.

What pisses me off is that the bankers don’t give a flying f about my concerns and that on the account closure confirmation letter these people said the reason for closing account was because of high bank charges; as in all this 15 months I’ve been banking with them how the hell was I able to afford the bank charges? Horrrible service! Don’t even think about banking with them. I sent a complaint but no response was received let alone a reference number emailed to me or SMS’d to me.

I had U Count points and a little money left that could have covered the pro rata rate but because it’s Standard bank you have to donate with your money.

The private bankers are there just by name and I am glad that seeing the bad service from my last year’s private banker I chose to wait on taking policies to see how efficient the service might get as time goes by and I’m so happy I didn’t. I’m disguised!

You don’t even deserve the 1-star rating.

My debit card was stolen, when trying to report it on the app, the system will not allow me to continue until an address for a replacement card is entered. Upon calling the lost card department, a fraud transaction was made. A new card was received however it is blocked.
An week later, the fraud department sends a text message to inform that investigations are still underway. The response time and efficiency of standard bank is concerning.

It has taken more than 2 months to change a stop order with Standard bank. Nobody in a big branch in Stellenbosch may do such a transaction for our business account, our personal banker is the only one with such skills! He is somewhere in the cloud, one can never contact him to speak to him personally.
After contacting him by email, he referred the `big task` to some-one else, also a person in the cloud. This person left a message on my phone to inform him when I would be available, which I did by email. No response.
Eventually I phoned 10 824 2927 and the person who answered the phone after 20 minutes of music, tried to get hold of the persons above. They were not available and I complained bitterly to her.
This person, Ms Matapelo Ramapela has been the most helpful person in Standard bank. Within 15 minutes she was able to confirm the instruction our banker gave, went through the security questions and changed the stop order to the increased amount. I am most grateful to her. Such people used to be in the local branch, able to do a simple task like increasing a stop order.
Standard bank`s CEO got the biggest salary of all the SA banks` CEO`s in 2023/2024, but he and his team certainly do not earn it!
Bring back banking that is accessible, face-to-face, customer friendly and quick!
Standard bank humiliated us for 3 months in the eyes of our beneficiary by not providing efficient and responsible banking.
My advice is never to open an account with Standard Bank.

It's almost a month and Standard bank fraud is still refunding me my money...they only refunded me R177 instead of more than R2100. The fraud was committed as Uber Eats and Ive never used Uber eats or my Standard bank card. Someone internally must have leaked my information. How else could they have my information and why are they taking so long. Standard bank must improve their Standard.

Stood in the queue to enter the bank and told to sit on the first blue bench. Would also say that while waiting in the queue a gentleman came to enquire why he had been waiting for 45 min to be called. After an hour and 30 min, went back to the front desk to mention how long we had been waiting and was told someone would attend to us immediately. While being attended to, another customer was heard complaining that he was placed in the wrong queue and was told he had to wait all over again. This is unacceptable. It is Monday morning 2 June and there are not enough staff to assist clients, clients are forgotten or incorrectly assisted. Standard Bank Clearwater branch.

I would like to recommend Jody Titus from Bayside branch Tableview Cape Town for going way beyond his time to help me with my fraud case. His patience and professionalism was amazing.

I made an appointment through Sandra Scott-Brown to speak to the Branch Manager at my Standard Bank branch which is Pickering street branch in Gqeberha. My appointment was schedule for 10am on the 23rd of May 2025. But I have to mention that before my appointment with the Branch Manager I had a conversation with Asanda Mavume who is the team leader of the Bankers and I told her about my problem (I do not want to mention the problem). She told me she will investigate and come back to me.
In the meantime I made the appointment. When I arrived at the branch on Friday morning I went to reception. The person at reception asked me how he can help and I told him I have an appointment to see the Branch Manager. He left and within a few seconds Asanda came to me and took me to the Branch Manager's office. When I walked into the office I was greated by Mr Phelo Stuurman and he introduced himself to me as the Branch Manager. He said I must sit down and he told me that Asanda already briefed him above my problem and that they already made some phone calls about my problem. He and Asanda took immediately further steps and a few minutes later the problem were solved.
After that Asanda took me the a consutant who was a lady by the name of Sharene Seale. Very professional and friendly. She helped me quickly.
I just want to say thank's to these three people for your excellent service, great interpersonel skills, client orientated and dedication to service. I am with Standard Bank many, many years and never ever expierenced this service. If I could I will give all of you a 10 star rating.

After near 40 years of being a client at this bank, I decided it is time to move on. I recently withdrew cash at the Blueroute branch because I had people working at my house. An hour later I returned to withdraw more cash. This time the machine swallowed my card. The security officer informed me that the particular machine had been faulty all morning and j should go inside and ask the teller to retrieve the card from the machine. I did this and when I was finally assisted, I also informed her that I am in a hurry. Instead the teller went over to speak to another lady for 10 minutes who was working on a laptop. They disappeared and she reappeared a minute later, stating that it was not in the machine. Then she asked me to physically shown her which machine it was. We went outside and returned. She then went to her computer and asked me for my ID number. I gave this to her. She then exclaimed that I had already drawn R2400 from my account. It was at this point that I realized she had accessed my account without my permission. She then stated that she cannot help me and I should go get a new card. I then went backnto reception and was told to wait for a person at collections to be free. When the young lady was finally done with the phonecall, I went over to her. Before I could say anything, she stated that she cannot see me and I must wait for the customer to be done. I walked out of the bank and went to Checkers to get the cash i needed. I have never experienced such poor service and will therefore take my business elsewhere. April

Frighteningly poor customer service in terms of availability and being able to answer critical questions about accounts. After years of having open accounts with them they began requesting sensitive personal information via unsecured emails from an unfamiliar sender. When I questioned the necessity of this and if there was another more secure way to send this information they offered no reassuring answers or alternatives. Recently, when I attempted to view my accounts on their website and mobile app, I got an error message saying "We are unable to retrieve your information." Thus far I have been unable to reach anyone via their customer support phone number and my emails to personalbanking@standardbank have gone unanswered. All of my funds are currently inaccessible and I'm growing increasingly concerned that I may not be able to recover them. Very frightening and frustrating situation with no help to be had from this so called "bank." Stay away, do not trust your money with this shady entity.

I reported a case of an unrecognised transaction from Gauteng a month ago (I’m from the Eastern Cape). I was told that it is under investigation, to this day I haven’t received any feedback. I even visited their branch, where I was told they are gonna email me about the progress of the case but nothing. Worst customer service ever.

It has been a week after my Vehicle finance application was "approved". A week without any contact or information. Don't want my business? If I do not respond to a client over a week, I'm fired. You have a hot lead for a sale, yet you are mismanaging a basic product... What confidence do I have in you to keep my money. Moving my accounts 110% #mismanaged

Honestly I got such exceptional service at parow branch. MINCHEN she always helps me.Her service is always good...