Standard Bank SA Avis 

Leak of personal information and breach of security
I logged a ***** case with Standard Bank regarding an unauthorized payment that was charged to my account. I have been waiting for several days for an update on their investigation, but all I have received so far is an automated response indicating that the case is being investigated.

Two days ago, I received a call from someone claiming to be from Standard Bank regarding my reported ***** case. While the number was recognizable, the caller ID displayed as Imperial Containers. When I asked the person why the number appeared as Imperial Containers, the call was abruptly disconnected.

I redialed the number, but my call went unanswered. After several attempts to contact them, I finally tried calling from a different number, and this time, the call was answered. The lady on the line greeted me by saying, "Welcome to Standard Bank."

I suspect there has been a breach of my personal information, as this is the only way someone would know about the ***** case I filed. I reached out to Standard Bank two days ago and again this morning, including the CEO in my email. However, the only response I've received so far is an automated confirmation of my email.

calling standard bank for 2 days now, I hold for more than 20 minutes always till you are tired. Is there anything like the digital help desk that does not pick up their phones

One world telecoms is deducting my money R135 and when I want to cancel it at standard bank branch they said they cannot help me, when I call one telecoms they said I must provide them with my bank detail and I refuse, pls standard bank help me.

One star is even too much.
Repeatedly received poor or no assistance from Standard bank in urgent matters.
They don't seem to care at all about their clients which is shocking! If I could, I would give 0 stars.

"Standard" bank needs to compare their credit card to other banks- from initiation to monthly fee is way higher than the competitors, they have no bundling available or favorable spousal benefits on the card or even a dual card option that does not charge for the dual card, I was forced by standard bank to change from Elite to Achieva, and this review applies to the Achieva account and Achieva credit card, not sure what one can ACHIEVA here with this product- they do have some bundling for the more expensive packages which is also is not inline with what other banks are offering, first compare yourselves to Absa Ultimate plus bundle which gives spousal Zero fees on premium account and credit card and main member only pays R220 and no other card fees and service fees, also compare your product to Woolworths Black Credit card where there are far more benefits- the card is known as the "Most wanted credit card" it doesn't limit you to one fuel station and doesn't charge you interest when you purchase fuel on the credit card as I have came to find out that standard bank charges interest on fuel purchases from the moment its purchased- this is ridiculous when all purchases are just that-purchases!. Further benefits on this credit card include 3% back on rates and bill payments at Woolworths and 1% back anywhere,- and none of these banks asks for a mandatory balance protect product of R4 per R1000 as standard bank charges, which in my case equates to almost R600 per month- are you insane? to want to impose and force a balance protect insurance product on us, we pay our credit cards regularly and we take all the risk with our credit, if i want a credit card protect I will take a product that covers all my debt- this is not the requirement of other banks and credit cards. Ends up losing the point of a 55-57days interest free product. Besides this you did not tell me at the branch that I can select my own and only after signing do we find out that this is mandatory. I dont wish to bank with Standard bank any longer and have moved most of my products to Absa who actually understand client needs- same as your CFO/CEO has moved to ABSA for good reason. Please remove this mandatory requirement cos you are looking for ways to exploit already struggling South Africans with this punitive behavior on everything. Also do a bit of research on the offers of other banks cos you guys are lagging hehind and will remain "Standard" if you don't listen to your clients.

They showed me faulty account balances at absa, capitec and nedbank ATMs as I tried to withdraw. They ended up stealing my 100 with their insufficient balance fee but did not even bother to contact me about the many failed attempts. Do not recommend

Got frauded alot of money. Clearly an inside Job. Have been waiting 6 weeks for an outcome. No response from the Fraud department, to my gazillion e mails I have sent asking for feedback. Worst service and your money is not safe.

standard bank blocked my account in 2023 December, to now it's still blocked. Can I just have my R600 then you can do as you please with that account. The annoying part is receiving bank statements for a account they blocked.

MY MONEY PLEASE

Well, service is not available, contacting them is impossible, the need to grovel and beg before arrogant, ignorant bank officials, before you are allowed to withdraw your hard earned money, is the standard for standard bank. Phone call is 10 minutes of advertising on your time and money, advertising for a service they are unable to provide, sending emails again is a series of pop-ups extolling the service they are too incompetent to provide.

Very bad customer experience:

I recently navigated the process of opening an account, and unfortunately, my experience has been quite frustrating. There is significant room for improvement in the overall customer experience, particularly regarding response times and communication.

It took an extensive seven months to complete the account opening process, and I still do not have access to my bank account. This prolonged timeline has been incredibly disappointing, especially given the lack of clear communication about the necessary steps involved. I strongly recommend that the team streamline their communication and provide all necessary credential information in a structured and timely manner.

Moreover, it would be beneficial for customers to receive detailed information about the process from the outset. Understanding what to expect can greatly enhance the experience. Timeliness and clarity are essential for a positive client experience, and I sincerely hope to see improvements in these areas moving forward.

I've been trying to fix one thing for 4 months. Been in and out branch and on and off the phone multiple times. Only recently have I had proper assistance and now there's a new problem. With that new problem there are new obstacles! This is ridiculous, and I've tried to leave this bank but each time I mention it, I am promised the same empty promise again.

On the 13th March my Debit card was declined twice at a store and when I went to the ATM I received a message to take my card to the bank. I saw a consultant who was so helpful. He found that my card had been flagged by the Fraud Division. He contact them and within 10 minutes everything had been sorted out! Thank you! He also help me sort out my UCounts App and card. What a friendly and helpful person! Standard Bank you need more people like this consultant! Well done!

Since I was prompted to go to the Mobile banking app nearly 1 year ago I have had no access to my accounts. I'm living overseas and have been trying to resolve the issue by phone and emails. This Mobile app. is useless to overseas clients and Standard bank cannot see that. It's been beyond frustrating. Very stressful experience. Avoid this bank in the interest of your health.

U-Count is a scam. Made purchases at their "partners" to earn points. When I queried why I get no points, I was told I am illegible despite using the very card and account the monthly charges are debited against.

I can't say enough good things about Sandi at Standard Bank LongBeach branch. They went above and beyond to help me with my locked App and application for a new bank card. I was facing a complex situation, and they worked tirelessly to ensure everything was taken care of. Their dedication and commitment to customer service are truly outstanding. Thank you, Sandi!

Excellent service from Alana in Standard Bank Tyger Valley.

uselless app that keeps malfunctioning. Customer service at physical banks is also extremely poor

The employee, a Ms Lillian Jantjies at the George Standard Bank branch has given me excellent service, great interpersonal skills, client orientated and dedication to service. Wow you are part of my daughters success. Helped us when we needed it most. Went out of your way to advocate on her behalf, thankyou.

STANDARD BANK THE GLEN
I went their today at about 10am to enquire about the following
1. Does Standard bank offer a Passport service to their customers
2.As a prestige account holder do i get a personal banker
3.How can Standard Bank assist me with

my will

Must say the lady working on the front desk had no Idea what I was talking about,so I kept my cool and walked out

Please educate your staff on all services

you have to offer

Seriously do you actually pay people like this a Salary

I am really battling to get any help from Std Bank . My profile was blocked without a notification! Managed to get that sorted but really battling to get someone to assist in reloading my bank card details
on my App . My profile is still blocked I have made 3 calls from an international number with no luck surely if a call drops the correct thing to do is call YOUR customer back.
In the last week I have emailed at least 4 times and no response !