Delivery was on time and was kept updated on the orders progress. Ordered a yellow single for my 4yo, it feels amazingly comfortable for her and she loves it. It is soft and springy almost like a clou... Voir plus
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Lisez les avis des autres
Starlight beds website is so easy to use and you get all your answers answered. I have brought from them a few times and I am never disappointed. The delivery is so quick, and always a great service
I gave delivery address but it was sent to a shop! Had to then arrange for it to be collected. Tried contacting customer services several times but thats a non-existant option. Mattress ok for the... Voir plus
Fast delivery and great service. Arrived exactly as described online and been a dream to sleep on. Great mattresses thank you.
À propos de l'entreprise
- Magasin de matelas
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de meubles
- Magasin de meubles de chambre à coucher
À propos de Starlight Beds
Écrit par l'entreprise
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Coordonnées de contact
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, Royaume-Uni
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4,4
Excellent
2 k avis
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A répondu à 89 % de ses avis négatifs
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Order elsewhere
Ordered a mattress that was supposed to arrive between last Saturday and Monday and it’s still not been dispatched. I’ve emailed customer support twice and have had no response.
I’ve moved into a new house and haven’t had a mattress to sleep on.
No compensation offered, no clue when the mattress is supposed to arrive, if at all.
I wouldn’t recommend ordering from this company.
11 septembre 2026
Avis spontané
Réponse de Starlight Beds
Good afternoon,
I am extremely sorry for the delay that you had with our order, and with this being delivered to you. Unfortunately, we had some large and unexpected delays within our production team, which put significant delays on all our orders. We had limited staff covering the customer service department so there was also a backlog with being able to respond to emails.
If you have still not received the item or haven’t had a full refund for a cancelled order, please let us know!
Kind regards,
Megan
Unfortunately my experience with this…
Unfortunately my experience with this shop was bad. 36 hours after the date on which the order was supposed to be delivered, no one has bothered to contact me and let me know what the issue might be so I have decided to cancel the order and I am waiting for my refund. I hope that goes through.
10 septembre 2026
Avis spontané
Réponse de Starlight Beds
Good afternoon,
We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Unfortunately, as we only had one person within our customer service team, we were unable to reach out to customers pre-emptively with the delays on the order.
If you have still not received your order, or the full refund, please reach out to us directly and we will be able to investigate this further.
Kind regards,
Megan
Ordered item on the Thursday for Friday…
Ordered item on the Thursday for Friday delivery which never happened then phoned customer services to be told delivery can take 4 to 5 working days which wasn’t stated when ordering the item I then receive an email saying item will be delivered the following Wednesday which hasn’t happened also when trying to call you your call centre times are 11 till 3 which is awful and also after speaking to someone about my order they told me there having problems with DHL delivery service so if that’s the case use someone else instead of upsetting customers which is really bad and unprofessional I’m not one to leave reviews but this one I cannot ignore also this is for my daughters bed which she is now without a mattress due to your false information
9 septembre 2026
Avis spontané
Réponse de Starlight Beds
Hi Adam,
We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order.
At the time of your review we only had 1 person working in our customer service department, so we are very sorry for the delays you may have had getting through to us.
All issues with DHL have been raised with our management team directly, who are currently investigating the matter. However due to the nature of our items it is harder to find couriers to deliver our items.
Kind regards,
Megan
Not great. Late delivery!
Not great as ordered a week ago on a 2 day delivery and still no show. Called up and advised the manufacturers had a delay so there is a backlog. Not good when I need the mattresses for my kids and no offer of compensation.
9 septembre 2026
Avis spontané
It was really easy to order but I can't…
It was really easy to order but I can't say what its like or how comfy it is as its not been delivered yet
3 septembre 2026
Avis spontané
Paid and have no mattresses
Has past the delivery date, i have contacted DHL whom reolied straight away. They have not recieved the items.
I have emailed and phoned and had no reply so ive no idea whats going on. I would not reccomend anyone buy from here.
Hoping someone will reply to me on here?
9 septembre 2026
Avis spontané
Réponse de Starlight Beds
Hi There,
We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department, which meant we could not get around to your review.
Please let us know if you have still not received your item or if you have not received your refund, and we will try our very best to help.
Kind regards,
Megan
It hasn't been delivered
It hasn't been delivered, it was supposed to be here last week dhl says they dont have the parcel and that they cant track it because no one is scanning it.
Spent enough money and I wont accept being robbed blind! I want a full refund i emailed before leaving this review twice and got no reply either!
The dhl website says i need to contact the retailer, but cant contact them ever so this is most likely a scam do not give you're well earned money to these people you will be very upset about the outcome!
I have lost a load of money now because people cant do their jobs properly!
9 septembre 2026
Avis spontané
Réponse de Starlight Beds
Hi There,
We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department, which meant we could not get around to your review.
Please let us know if you have still not received your item or if you have not received your refund, and we will try our very best to help.
Kind regards,
Megan
I have not recieved my matress it has…
I have not recieved my matress it has been past the delivery date no tracking details have been sent
8 septembre 2026
Avis spontané
Réponse de Starlight Beds
Hi There,
We apologise for all the inconveniences and for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Please reach out to us directly if you have still not received your order or a full refund.
Kind regards,
Megan
The worst service ever
The worst service ever. Paid for matress, waiting more then one week, alwaysa said that sorry for delay. When I try to contact them, nobody answer on email or phone. Now I need to sleep on the floor, while waiting for refund and then order a new matress, but never here!!!!
7 septembre 2026
Avis spontané
Réponse de Starlight Beds
Hi There,
We are very sorry for the delays that we had with getting your item delivered. Unfortunately, we had some unexpected delays within our production team, which also put a delay on your order. Due to the delays, we also had quite a large backlog within our customer service department.
Please let us know if you had any issues with receiving your refund, and we will try our very best to help.
Kind regards,
Megan
Fantastic.!
Fantastic.!! Delivery was fast, bed is extremely comfortable, will be getting another from here.
Thank you.
Leanne
4 septembre 2026
Avis spontané
Delivery company…
It's a shame that the delivery company just left my mattress in the front garden!!
25 août 2026
Arrived on time
Arrived on time
Was a bit sceptical at first seeing it all rolled up then once it was released it was great really comfy
24 août 2026
Perfect
Perfect! Really appreciate the starlight Beds. Straight forward online shopping and quick delivery. Mattress seems like a good choice for a child.
29 août 2026
Avis spontané
Would definitely recommend
Would definitely recommend! Brilliant price excellent quality and fast delivery couldn’t ask for any better
1 septembre 2026
Avis spontané
Great
Great, easy service. Mattress was well packed, and a decent quality, my son loves it
28 août 2026
Avis spontané
Single mattress
The mattress is amazing quality for the price.
Arrived within 2 days.
Very comfortable.
Would certainly recommend
24 août 2026
Avis spontané
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