Starplan Avis 2 304

Ref sales order S354654. We would like to thank Heather for her excellent Customer service and warm hearted personal approach making it super easy to chose and purchase our new sliderobes. ThankYou Heather

My husband and I are in our 70s and very indecisive. From the moment we stepped into Starplan Bangor Heather led from the front. She answered every one of our queries in a professional and extremely friendly manner. We knew we were in safe hands and placed our order with confidence. Scott dealt with our bedroom design compently. He explained the plan to us in detail with confidence and professionalism. Looking forward to our new fitted bedroom furniture.
Ann & Michael

I purchased a kitchen 14 months ago. I have marks on doors. Despite cleaning them. I have had to get a door put back on as it wasn’t put on right. My other door is getting replaced as it’s starting to lift and the worktop is blown beside the sink. They told me the worktop will be getting replaced without getting a new one at discounted price. I am under warrenty for 4 more years… I would not recommend buying a kitchen from them as they are made of cheap material and will not last..

Very efficient service so far from Starplan. Heather was very informative and guided us through the process.

Fantastic service from Matt and the guys at Starplan Warrington. We had our fitted bedroom installed 11 years ago by Starplan and it's been great. When we recently had a "wear and tear" issue we contacted them to see if anything could be done. We spoke to Matt and he was so helpful. He sent 2 of his guys, Ant and Mark, to take a look and they fixed it there and then. Great service, would highly recommend this company.

Heather was absolutely fantastic! We ordered a wardrobe and a full bedroom set, and she made the whole experience so easy and enjoyable. She took the time to make sure we got exactly what we wanted and thoroughly explained all the options available to us. Nothing felt rushed, and she was incredibly patient and helpful throughout the process. We’re so pleased with our choices and really appreciate Heather’s excellent customer service. Highly recommend!

Absolutely thrilled with my new bedroom furniture.
I cannot fault the whole process from the minute we asked for an initial quote to the fitting of my wardrobes.
I felt we were listened to all along the way which has meant that the finished bedroom is exactly as I imagined it to be.
We were able to choose a date that was convenient to us for the fitting and the guys that completed the fitting made a great job - so professional and a really neat job.
Can highly recommend Star Plan

We are returning customers as our last experience with Starplan was so positive. We asked for the same member of Staff as she was excellent & to be honest the reason we did return. Her name is Heather & she works in the Bangor store. It was like meeting up with an old friend! Once again she took time to find out our needs, well mine, as I am a wheelchair user. Her advice & expertise was invaluable & so helpful. After some time we completed our order feeling very happy & safe in Heathers hands. We have total confidence in her. It has to be said, Heather is an absolute asset to Starplan. We must also give a mention to Nicki, the most loveliest of receptionists. Warmly welcoming & so very helpful. As we had to wait a while to see Heather, Nicki provided us with a very welcome cup of tea & chocolate biscuit. It was greatly appreciated. Between Heather & Nicki, Starplan have exceptional customer service & the best of Staff! Highly recommend.

I have been a long standing customer of Starplan due to the fantastic workmanship and quality of there furniture which is also beautiful and great storage which is a plus when you have smaller rooms . Also the outstanding Customer Service! Natalya is my designer and has designed my fitted bedroom plan . She is amazing !!

Went to by new bed and mattress the sales person was very helpful in helping us choose what colour and headboard she gave us good time to make our mind up I would recommend.

Needed a mattress for our bed and was greeted by Tony at the Newtownabbey branch. Attentive and helpful the whole way through while not trying a hard sell. Would recommend

Bought and had fitted wardrobes put in with Ian Bowers help from the Bangor branch. Really very pleased with the service it only took the fitters four hours or so and they turned up during one of our awful storms when they could easily have delayed. They worked cleanly and quickly
Our room now functions exceptionally well and looks amazing

Having had to put our new bedroom on hold for a few months due to unforeseen circumstances, Natalya continually kept in contact during this time. When we were ready to go, she organised a visit to measure everything promptly. We had one last visit to the shop were she went through everything with my wife. My wife had some new ideas which Natalya helped her to adapt and put into the plans without any bother at all. Natalya then organised a fitting date which suited us and sorted out all the finance. Once again a stress free process, Natalya knows her stuff and has been extremely pleasant to work with. If the fitters do their job as well as Natalya has done hers, we will be very happy. Great job.

Liked- Bedroom fitted as drawn and the robes have a good quality feel.
Disliked- Having to chase for updates and getting a fitting date arranged. Also, despite asking at the time of booking, the carcasses and doors had to be brought in through a window. This has resulted in some scuffing and dents which were only apparent following fitting. None of these were pointed out by the fitters.
All in all generally happy with the bedroom but customer service and attention to detail could ve improved.

Excellent service at every stage of the process. Barbara was very skilful when it came to designing and included every detail that we wanted and gave us great ideas and advice. Excellent range of fitted furniture in store. Expertly fitted in one day with no fuss - bedroom was perfect!

We have just had our new kitchen installed and it has exceeded our expectations.
From our first visit to the Bangor showroom and meeting with Stephen we knew we were in safe hands. He helped with the planning and design, making helpful suggestions to give us what we were looking for. We were kept up to date every step of the way making the process so easy.
To say we are delighted with the quality and fitting of the kitchen is an understatement, we can't thank Stephen and the fitting team we had enough. The customer service seems to be at the heart of everything this company and its staff does. Cannot recommend this company highly enough

We have used Starplan 3 times over the past year. Each time their service has been professional, giving useful advice, very competitive, and deadlines met. I’m talking big items like a media wall, fitting out a dressing room and smaller items like custom made dressing table and chest of drawers. Great relationship with them.

Ordered a freestanding wardrobe. Sales consultant Heather was very helpful..she listened to what we wanted, took time to show us colours and combinations which were available. Sat down with us to review the order, making sure it was exactly as we had discussed. A really good experience. Would recommend Starplan and its sales team to anyone. They are so good to deal with.

Brilliant from start to finish the staff were Brilliant and the work was carry out to top standards

Bought our kitchen from Starplan in Bangor, NI. 1st class experience from start to finish. Our kitchen designer Stephen was fantastic - lots of ideas and advice and never pushy. The quality of the kitchen is superb and the layout is imaginative and practical. The finishing touches such as the worktop edging really add a touch of class. The integrated appliances are all top quality. I absolutely could not rate our experience highly enough.