Starscopemonocular Avis 

El día 11 de febrero realice una compra que me han cargado en la cuenta y no he recibido ni un email. Escribí a través de su página de contacto con todos los datos de compra incluido el enlace del pedido.....Y me envían un mensaje, además, mensaje genérico diciendo que mi correo no corresponde a ningún cliente que si quiero registrarme me envían una oferta.... Alucinante! voy a denunciar a esta empresa.

WHY did I not check the ratings comments before buying??? It's a horrible product with likewise horrible service! They got to me big-time. Expensive lesson well learned! Now I know better--but too late.

I ordered this product early Dec with anticipated delivery 2 wks later. Forget it! Couldn’t get a resonse, couldn’t talk with a live “person” and the same automated message always. I cancelled the order and they sent it anyway. Sent it back, requested money back and they said “ they have no record of an order from me”! Such a SCAM

The only reason I put a 1 for this ranking is because there are no negative number ratings to post. This company should be ashamed. Ordered 4 scopes and 1 phone attachment on Dec 9, 2021. Crickets since then, other that the stock BS customer service apologies. And still no product, but they did not hesitate to charge me within minutes for my order

Do not order from this company I order on Nov 21 and it didn't arrive untill Jan 22, I email the company many times and just got generic response, they took the money from my account and didn't give me a order number or tracking number, luckily I paid through PayPal, so had some proof of purchase, when the item arrived it was broken I emailed them about it and they have not responded at all, about being able to return item for full refund, buyers beware not a good company to deal with,

ho ordinato starscopemonocular il 21/01/2022. La stessa sera, dopo avere pagato con paypal vedo che mi sono state addebitate le spese di spedizione ( dichiarate nel sito gratuite) sospendo immediatamente l'ordine, chiedendo la restituzione dell'importo. Non ho ricevuto risposta per diversi giorni. Poi finalmente vari messaggi che mi avvisavano che il prodotto era in arrivo. In pratica oggi lo ho ricevuto 08/02/2022, e me lo devo tenere.SCONSIGLIO vivamente di cascarci.

I ordered 4 Starscope monocular scopes and 1 cellphone adaptor for Christmas gifts 2021. The scopes did eventually arrive a day before Christmas but I did not receive the one telephone adaptor with the order.
From Christmastime until Feb 2022, I kept getting the same weekly note from Customer Service stating if they didn't hear from me again, they would close my complaint and decide "I" had resolved the issue. Each time, I informed them they needed to continue searching their delivery information for the answer.
This same level of communication went on weekly with my response the same each time: "... the issue had not been resolved."
Finally, the first of February this year I got a note that they never sent the adaptor "due to funds decline" and that I would need to reorder. My full debit card amount (including the funds for the adaptor) had been deducted from my account back in December 2021 so where was the adaptor or the money?
The customer service lacked customer concern.They continually complained they were short staffed and had no answer re: customer funds already sent to them.
I add my comment to all the dissatisfied customers' service already expressed by so many.

This piece of kit is a Joke. Total Crap.
Do not buy.

Save yourself money by building your own Starscope Monocular, it's easy and will give you the same quality and magnification, simply get a magnifying glass from a Christmas cracker and sellotape it to a used toilet roll holder - sorted!

Absolute joke of a company. I ordered before Christmas...it didn't come. I sent numerous emails to cancel and request a refund all of which were replied to with standard non personal emails asking me to be patient and "here's a discount off other products to make up for our failings" It still hasn't arrived but they are seeing they posted it so nothing I can do... absolutely furious. DO NOT TOUCH THIS COMPANY!

Unfortunately I fell for this scam last year.
This piece of junk is worthless Chinese C**P.
It is disgracefully advertised as a telescope when it clearly isn't.
All of the British online companies advertising this product should be thoroughly ashamed of themselves.
Folks, do not buy this item.
Report adverts to trading standards.

Horrible company. I ordered early December. Item still had not been sent after Christmas so I canceled the order. Numerous times. Tons of emails back and forth with either a computer generated reply or a total moron. I received the order the last week of January. I immediately returned it (at my expense). I am now being told my refund (if it ever comes) will deduct postage for them sending the product that I canceled long before they mailed it. TOTAL RIP-OFF.

I have written a review of this fraud before and even then I have not received my refung. Total fraud. I wish i was not forced to give at least one star.

If I could give them no stars I would have done. The order didn't arrive by Christmas so I contacted them to cancel it - many times. Each time an automated response. Then I raised a case with paypal. I told paypal I no longer wanted the item, but the firm immediately sent the item. It eventually arrived and so paypal have denied my request. I am now faced with paying over £10 to return the order to Holland and have no faith that I will get my money back. Maybe this time paypal will be more helpful.

poor and cheap. more for a kid not an adult. i bought a replica also. from ebay for £10 both looked the same and had the poor zoom quality. i threw both in the bin

Do not deal with this company, take money and don’t send product for two months past gift date, despite telling not to and not authorised taking payment and send automated responses….crooks still not got money back two months later …..website is full of lies and fails promises ….no customer service now got solicitor involved….stay clear don’t want others experiencing this ….do not give them your money !

This company is hopeless
This company is hopeless. Bought a Starscope Monocular as a gift before Christmas and the blurb on the website said it could be used with Smart phones. When it arrived, the info leaflet with the item said the phone clip had to be bought separately. Misleading blurb then!! I contacted the company pointing out that the info on their website was misleading and asking them to send me a phone clip. This was on December 28. Initially they told me they had no record of my order. I sent their email in which they confirmed delivery of the item to me and which included an order number!! Since then I have had a stream of automated emails which have, variously, apologised; told me they are working on my query; told me my query had been resolved and they were closing the ticket; taking my complaint seriously; offering me discounts on other products 'to put the matter right'. It doesn't seem to matter how many times I reply to tell them they have not solved the problem, the automated emails just keep coming. I would advise anyone not to buy from this company. And, judging by the huge number of BAD reviews other buyers, they think the same. This company is a joke!

My order has arrived, my husband is happy with the product. I am not happy with the constant SMS messages to my landline, 4 before 9.45 on a Sunday morning, I have been in touch with the company and they stopped for a while but have started again.

This company has absolutely no customer service other than automated responses. It is impossible to get a return authorized or speak to an actual person. I highly recommend not purchasing from this company as delivery is extremely sketchy and trying to return the product seemingly impossible. I am going to try to get a refund from my credit card company and recommend they not accept charges to this company.

I have had the same promises and delays as below. Paid for 2 scopes 3 weeks before Xmas and still waiting for delivery on 22nd January. Told sent out on 18th January by yet another of dozens of robot messages, yet still not in postal system today. Avoid this dishonest firm. Applying for chargeback from credit card next week and recommending credit card company removes Starscope from taking credit cards in future.