Start New Financial Avis 

Very informative and took the time to explain my account. Didn't know I had to pay a check fee each time I made a payment. Representative very knowledgeable 😃

Shannon was so helpful. She explained more to me and put me at ease more than any other staff member I've spoken with since I started working with Start New Financial. She shared real world experience, was apologetic, and listened. She deserves a raise! That call was how how every call should go.

Very helpful professional and friendly always answered my questions

Great job and support from your company

They have done everything they promised. They have settled several accounts and anytime I needed to make a change, they have always accommodate my need. This is a trustworthy company.

its such a relief to know by debet is NOW taken care of and PAYED OFF!!! great custmer service all ways talked to a knolageable REAL PERSON!! THANK YOU SOOOMUCH .

I spoke with a representative from Westpoint MS. Not sure of her name but she went above and beyond to help me. Even stayed on the phone while I figured out how to do something. Love that lady 😁

I appreciate the reminders of paydates and periodic emails touching base, also the email links to my escrow account.

I DONT EVER RECEIVE ANYTHING SHOWING WHERE MY MONEY IS GOING AND NOW IT IS EVEN GETTING HARDER TO CONTACT THEM I DONT WANT MY MONEY WASTED SO HOW DO I GET OUT OF THERE CONTRACT AND GO TO SOMEONE THAT WILL SHOW WHERE MY MONEY IS GOING

I faithfully made payments to the Star New Finance program for two years, even paying more than I originally owed on my credit cards, including an additional $1,100 to finish faster. However, I was later told I had to continue paying for eight more months, as the program only managed to cover 3 of my 6 banks. I had to cancel the other 3 banks on my own and ended up personally giving the program $9,500. I find the program to be non-transparent and insensitive to the real situation and effort of each person; instead of helping, it leaves users more in debt. I do not recommend entrusting your money or time to this program. Thank you for your response. My dissatisfaction is not based on theoretical comparisons about making minimum payments over the long term, but on my real experience in your program, which did not deliver what was promised. In addition to not achieving the expected results, my credit was negatively impacted and I ended up losing nearly twice as much. Had I seen in advance the comments and experiences shared by other customers, I would not have enrolled with your company. There are other programs that take clients’ real needs into account and provide a more human and supportive approach. My intention is simply to help other consumers make an informed decision.

This place didnt pay anyone they were supposed to for 3 yeaars, then we ended up getting sued by the banks. While over all that time interest added up so now were in EVEN more debt!!!! Its a scam!!!! They kept all the money!!!!! Its a "legal" loophole they have taken advantage of.

I get not communication. 5 days ago I requested to cancel because its ridiculous. Now there telling me another five days you do ach when taken my money but want to send a check for my balance which is 674.04 but we all no they will take most of that. There services have not raised my credit at all im.raising my credit by paying stuff off. There lazy and don't want you canceling . I have sent them 10 emails wanting to cancel and they told me monday the 12th they will email me and I can cancel now they send me another email stating 5 more days no maam do some work and cancel they are just holding off for there own purpose which god only knows they probably want that 30 evergreen money thats due the 23rd

After waiting on my ach its still not pending in my acct. Which they say no later then Dec 15th but this isn't true

They sent me a message on the 12th stating it was ach to my account 663.29 because they couldnt help but take that last 10.75 out of the 674.04 god forbid. But I contacted my bank nothing is pending. My bank is open on saturdays it would've made it to my account today. I absolutely 💯 dont trust them. And thank god I wrote everything down during this journey because the amount they are.congrulating me on doesnt add up to what ive written down the last 28 months
Duly Noted Dec 16th Still Nothing

Our dealings with Start New Financial were the worst experience I have ever had with any company. Absolutely the worst!!! I ended up with the sheriff coming to my place of business twice to serve me papers because Start New Financial dropped the ball. I had endless calls for months and months from creditors who had never been contacted by Start New Financial. Our credit scores plummeted down to the low 500s when we were told this program would have minimal impact. I think their "I could care less" attitude is what made me the most angry. We threatened by them if we didn't make our monthly payments. And we had to deal with third world country agents who didn't have a clue what they were doing or talking about. I would never recommend Start New Financial to anyone. Not even my worst enemy!

Best choice to use SNF. They are courteous, friendly, and knowledgeable. I am on track to finally getting debt free. No phone calls from debtors because SNF have a legal team available to assist you which makes me stress free.

I consolidated my debt with them and half the time i got no communication and had to jump through hoops. Now almost 2 years later I am getting a debt collection letter stating that I owe on a card they were supposed to take care of. When I called them they said they contacted me which they didn't and that they had to drop the account. Now i am stuck with a debt that they were supposed to yake care of but never did. Don't waste your time or money on their over exaggerated fees for their service and just talk to someone more skilled to handle this. They will take half youronthly payment for all their *fees* instead of paying off your accounts.

Start New Financial, Answer your phone. July 2023 was sign up. As of May 2025. Other then monthly fees to the company. Global Holding, Start new financial monthly fees. Evergreen monthly fees. Settlement fees. Not Settlement fees to my debt accounts. But Settlement fees to Start New financial. It's all a scam. I tried to call. Several times to just understand. What of my debts are paid. What debts are not paid. This is Several complaints I have tried to get anyone to clear up my accounts. I will pay what you did not pay. I will pay my debts. But who do I still owe. Which are finally settled. Which accounts are not. 3 accounts are some payments made. 2 accounts have gone to court ordered that stated no contact. Suppose to be settled 35% less.But after 2 years. The accounts said no Settlement. 100% is what you owe and have to pay. Clear these matters up and I will keep trying to get understanding on my part. It's confusing.

Do NOT get involved with this company! The total they tell you that you will pay is an ESTIMATE. I was to be done in 36 months with my set payment. I get a notice that NONE of my cards had been paid and I would need to pay for another 18 months (estimated) to possibly get the others paid. I called Chase, THEY DONT WORK WITH CONSOLIDATORS!
SCAMMERS! Call the credit cards directly. All of them will work with you at 0 interest from balance.

When I tried to call the debt company who signed me up for Start New Finance. the phone was disconnected. but with Start New Finance. Since 2023, Let just jump into an example, Ally account balance at settlement $2490.25 but with Start New Financial $1120.00 is amount settled. May 2024 this is May 2025, says status Ally is settled. But when I called Start New Finance to just find out which are really settled and which says status settled. I am told it may say settled but its settled and ongoing. June of 2027 before we settle with ALLY. Really think about this. I have a 3 year contract with Start New Finance. I said this and start new says well after the 3 years if we dont have these paid, the unpaid accounts will go back to your responsibility.

The care for toward me, as a client of the program has be exceptional. I have a peace of mind. I don't feel such a heavy financial weight has I did before getting into this program. I began this journey with over 10 creditors and within a year's time with the help of this program over half of the debt has been settled. The payments into the program is affordable and easy to make and maintain. Thank you for your help and care in my road to financial freedom and stability.