Line wait for "timed" entry was a cluster fck. People shoulder to shoulder in the direct sun/heat waiting to get into security building. That's were the fun really begins. Strip down worse than boa... Voir plus
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There were a lot of workers walking around pointing people in the right direction. Check in along with security was simple and quick. There were a lot of boats so plenty of opportunity to move from po... Voir plus
I clicked 4 out of 5 Stars, because there was no option to rebook when severe weather alerts are in effect! We got there, but the flash flooding in much of NJ (including Jersey City where the ferry do... Voir plus
L'entreprise a répondu
I really liked the exhibit around the statue of liberty and the museum that explained how it was made. Also the trip to Ellis Island and the information about its history was very interesting. My only... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Statue of Liberty Guide is a trusted New York-based ticket service helping visitors from around the world plan and book their Statue of Liberty ferry experience — simply, quickly, and without the stress.
Coordonnées de contact
Etats-Unis
- statueoflibertyguide.com
3,8
Bien
54 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Statue Of Liberty Guide
Thank you, Susmita! We're so glad our operations were smooth and our staff was helpful during your visit. We appreciate you taking the time to share this!
I had a very disappointing experience…
I had a very disappointing experience on July 15/ 2026. I purchased tickets for 2 adults and 3 children for $187.75 through Statue of Liberty Guide Support. Unfortunately, due to severe weather conditions, including lightning and weather warnings, access to the Statue of Liberty was closed. Our tour was scheduled for 4:45 PM, but visits to the statue ended at 5:00 PM, so we were unable to visit the statue.
I called customer service to ask if we could reschedule because of the dangerous weather conditions, but they refused. Instead of offering a solution, they simply recommended that we bring raincoats, even though there was lightning and official weather warnings.
After I had already purchased my tickets, I found out that the same service through Statue City Cruises was only $104. I felt misled because I paid significantly more for the same experience.
Overall, I was disappointed with the poor customer service, the lack of flexibility despite the severe weather, and the much higher price. I would not recommend purchasing through this company
15 juillet 2026
Avis spontané
The ferry had amazing views and the…
The ferry had amazing views and the museum was worth watching.
16 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Mahi! We're delighted you enjoyed the views from the ferry and found the museum worthwhile. Thanks for sharing your experience with us!
A splendid day.
What an wonderful trip to one of the most well known sites. The boat trip was glorious, the fact there is no time restraints is great, learning all about it was brilliant, the memories will last for many years.
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you so much, Martin! It means a lot to know the trip created memories that will last for years. We're so glad you had a splendid day with us!
Réponse de Statue Of Liberty Guide
Thank you, Rukhshona! We're so happy we could be part of such amazing memories for you!
Perfect Package for Statue Pedestal Experience
We had a smooth experience booking and navigating to the Status of Liberty. The pedestal package was amazing and we had a gorgeous day as a bonus!
11 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Christa! We're so glad the booking process was smooth and that the pedestal package made for a gorgeous, memorable day!
We took the guided tour and the guide…
We took the guided tour and the guide was very informative and answered all our questions regarding the history of the monument. The team was super helpful.
11 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Manish! We're so glad our guide could answer all your questions and that our team was helpful throughout your visit!
Everything about the experience was…
Everything about the experience was great. Thank you!
10 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Kimberly! We're so happy to hear everything about your experience was great. Thanks for the kind words!
Great way to see NY attractions
This was a great way for our family to see some of the best NYC attractions. We got to see the Statue of Liberty and Ellis Island via a boat ride, while taking on some great views of NYC. Highly recommend.
10 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Antonio! We're so glad your family enjoyed seeing the Statue of Liberty, Ellis Island, and the NYC skyline with us. Highly appreciate the recommendation!
Réponse de Statue Of Liberty Guide
Thank you, carolina! We're so glad you enjoyed the beauty of the place and the views!
Réponse de Statue Of Liberty Guide
Thank you, Made! We're so glad our team made your experience a pleasant one!
We took the guided tour and we are so…
We took the guided tour and we are so happy with this decision. The guide was super informative and was answering all our questions about the history of the monument. We will definitely recommend the guided tour.
7 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Austin! We're thrilled you enjoyed the guided tour and that all your questions were answered. Thanks for recommending us!
Do not use
This was not worth it and it was confusing. The company is not the one doing the tour. This is not the official Statue of Liberty tour. I did not even use it because I did not think it would work because it was not the correct company for the ferry. There is no reason to use this company. Instead, order through the national park service directly and pay $14 less.
8 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Hi there, we're sorry for the confusion around how our tickets work compared to booking directly, and that it led you not to use them at all. We'd like to look into your specific booking — could you share your booking reference number so our team can review what happened and address your concerns?
We requested tickets inside the Statue…
We requested tickets inside the Statue and thought that's what we were purchasing, however we were provided general admission tickets good for walking around the island only. We feel like we were scammed by your company and will be requesting a refund from our credit card!
24 juin 2026
Amazing
The boat ride was perfect, we just toured ourself. So we walked around as we pleased. The staff was very friendly.
24 juin 2026
Réponse de Statue Of Liberty Guide
Thank you, Kelly! We're so glad you had a perfect boat ride and that our staff was friendly throughout your visit!
Réponse de Statue Of Liberty Guide
Thank you so much! We're delighted to hear you thoroughly enjoyed your time with us.
Awesome experience
Awesome experience. Loved the scenery and this was the first time i've visited the statue of Liberty since I arrived to US in 1991. Loved it.
24 juin 2026
Réponse de Statue Of Liberty Guide
Thank you so much! It's wonderful to hear this was your first visit to the Statue of Liberty since arriving in the US, and that you loved it. We're honored to have been part of that experience!
Very informative and good to explore
Very informative and good to explore
Clean family environment
6 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Dr. Kumar! We're glad you found the experience informative and enjoyed our clean, family-friendly environment!
Rain but amazing all the same.
The weather was raining but that helped keep the line short and people off the pedestal. So we could spend as much time as we wanted walking around. Lady Liberty is truly amazing.
6 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Carrie! We're so glad the shorter lines let you spend as much time as you wanted with Lady Liberty, rain and all!
Réponse de Statue Of Liberty Guide
Thank you, Patricia! We're glad everything ran on schedule and that our employees made your visit a pleasant one!
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