Line wait for "timed" entry was a cluster fck. People shoulder to shoulder in the direct sun/heat waiting to get into security building. That's were the fun really begins. Strip down worse than boa... Voir plus
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Lisez les avis des autres
There were a lot of workers walking around pointing people in the right direction. Check in along with security was simple and quick. There were a lot of boats so plenty of opportunity to move from po... Voir plus
I clicked 4 out of 5 Stars, because there was no option to rebook when severe weather alerts are in effect! We got there, but the flash flooding in much of NJ (including Jersey City where the ferry do... Voir plus
L'entreprise a répondu
I really liked the exhibit around the statue of liberty and the museum that explained how it was made. Also the trip to Ellis Island and the information about its history was very interesting. My only... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Statue of Liberty Guide is a trusted New York-based ticket service helping visitors from around the world plan and book their Statue of Liberty ferry experience — simply, quickly, and without the stress.
Coordonnées de contact
Etats-Unis
- statueoflibertyguide.com
3,8
Bien
54 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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We had a great time visiting the Statue…
We had a great time visiting the Statue of Liberty! It was very hot so be prepared to take a fan for comfort as well as comfortable clothing.
3 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Alexis! We're so glad you had a great time, and thanks for sharing that helpful tip about staying comfortable in the heat for future visitors!
Not for people with sensory and true mobility needs- laziness gets rewarded
The attention to true handicap people who use wheelchairs for mobility gets minimized. For staff tying to value “ no visible disabilities” we. Saw perfectly able people lining up to take the elevator to not use the stairs while my wife and her elderly mother walk up and i wait foe us to be given priority we get told someone had ro make the line for me and expected me to leave my autistic legally blind CP child alone . I was not able to bring her bag with diapers and supplies making it impossible for us to properly meet her sensory and medical needs. We had to cut our visit short, very disappointed . WILL NOT RECOMMEND ANYTHING PASS THE BASIC PASS FOR PEOPLE WITH TRUE SENSORY/ MOBILITY NEEDS.
3 juillet 2026
Avis spontané
Prompt Response
Thomas helped me with his prompt response. I appreciate his timely response.
2 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Mekala! We'll be sure to pass along your appreciation to Thomas for his prompt and helpful response!
Very helpful and accommodating
Very helpful and accommodating. If I could I would rate Roger West 10 stars. He is amazing knowing that I travel with kids.
2 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, gab! We're so glad Roger West was able to accommodate your family's needs so well. We'll make sure he hears your kind words!
Scammers in officials costume with ID…
There were too many securities wearing id and staten ferry jacket, they misleaded us and scammed us
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Hi Dhaya, we're sorry to hear you felt misled by staff on site — that's concerning feedback we take seriously. Could you please share your booking reference number so our team can look into exactly what happened and follow up with you?
So beyond helpful!
The response from the contact email was so quick (even during the holiday week)! I got a phone call instead of a email (I love that!). The gentleman on the phone was very nice. And the resolution for my issue was way more than I thought possible! Thank you so much Statue of Liberty Guide!
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Cheyenne! We're so glad our team could resolve your issue quickly, even during the holiday week. We appreciate your kind words!
I keep coming back
It’s my 5th trip - I keep coming with different family members and friends
It’s greatly organized, the place is amazing and we always have a great time
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you so much for coming back for your 5th visit! We're honored to keep being part of your trips with family and friends!
Statue of Liberty guided tour…
We took a Statue of Liberty guided tour was fabulous Experience. I highly recommend this service.
We were in a group of 8 people and the kids really enjoyed.
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Sumit! We're delighted your group of 8, including the kids, had such a fabulous time on the guided tour!
Booking on-line was very easy
Booking on-line was very easy! When I had to contact the support team, I received a quick response and my issue was resolved. Thank you very much and my family and I look forward to our trip. I'm taking my 7 year old granddaughter who requested this outing.
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Bernie! We're so glad booking was easy and support was quick. We hope your granddaughter has a wonderful time on her outing!
Myself and my family traveled from…
Myself and my family traveled from Tampa Florida to go to the Statue of Liberty. It was our first experience and was really looking forward for my kids to experience the history. Your website when I order tickets clearly stated pedestal and crown access? We were able to make it to the views of pedestal, but we’re stopped from going to crown? We were very disappointed as I read when purchasing tickets. Clearly the word access means just that as I stated, in the beginning, my children were really looking forward to the views from the crown, and we were turned away. We will never purchase tickets from this site again.
30 juin 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Hi Doug, thank you for sharing this, and I'm sorry the crown visit didn't happen for your family. Could you send us your booking reference on our Email: support@statueoflibertyguide.com ? We'd like to check exactly which ticket type was purchased for your visit.
Pedestal Access and Crown Access are two separate ticket types. Crown Reserve is capped at 300 visitors a day and typically must be booked few months in advance; Pedestal is a different, separate product with its own inclusions.
To be clear: our listing for this ticket does not include or mention Crown Access — Pedestal and Crown are sold as separate ticket types.
Once we have your reference, we'll review your booking and follow up directly.
Jett was a great guide
Jett was a great guide. The entire experience was great!
30 juin 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Tammy! We'll be sure to let Jett know how much you appreciated his guidance during your visit!
My review
The time was great the statue was great the booking was easy and location was easy to find
28 juin 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Rigveda! We're so glad everything from booking to location was easy and that you had a great time!
Réponse de Statue Of Liberty Guide
Thank you, Barbara! We're so glad our team was so helpful during your visit!
Jesse was amazing to work with in…
Jesse was amazing to work with in helping me book a group reservation. He was very thorough and professional, and made sure I received everything I needed for our tour group.
17 juin 2026
Avis spontané
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