If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Voir plus
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Lisez les avis des autres
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Voir plus
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Voir plus
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Steamery UK
Écrit par l'entreprise
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Coordonnées de contact
Royaume-Uni
- contact@steamery.co.uk
- steamery.co.uk
3,5
Moyen
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Love the steamer
Love the steamer. Heavier than I expected for a travel item but feels of good quality
5 avril 2026
Réponse de Steamery UK
Hello Stephanie, thank you for taking the time to write a review. We truly appreciate the feedback, and I hope you will be satisfied with your travel steamer. Wish you a nice start of the week.
Faulty pilo took weeks to respond then…
Faulty pilo took weeks to respond then received anew one which doesn’t work either had no response to my complaint about the second pilo which arrived without the on/ off button in situ
11 février 2026
Avis spontané
Réponse de Steamery UK
Hello Sarah, thank you for taking the time to write a review. I am very sorry to read about this experience. I can see that you've had a ticket with our support and we helped you with you warranty errand for your fabric shaver. Should you have any questions or concerns about this, please let us know and we're happy to assist.
Broken and no customer service
The bobble remover arrived fine but broke after 1 1/2 jumpers. A week after emailing the customer support centre I have had no response and there is no contact telephone number for customer support.
21 mars 2026
Réponse de Steamery UK
Hello Georgina, thank you for taking the time to write a review. I am so sorry for the experience with the shaver. I found your ticket, and we just sent you an email asking for some further information to help you with your claim. Talk again soon, and wish you a nice day.
Réponse de Steamery UK
Hello Nicky, thank you for taking the time to write a review. We're happy that you seem satisfied with the product and outcome of using it. Wish you a lovely day!
A quality item that functions as it…
A quality item that functions as it should, well packaged and promptly shipped.
12 mars 2026
Réponse de Steamery UK
Hello Paul, thank you for taking the time to write a review. Happy that you seem satisfied with the product and delivery! Wish you a nice day.
Faulty product and appalling customer service
I purchased a Pilo 2 Fabric Shaver on 18 March 2026 and it arrived within a few days and was faulty. After charging it for several hours and switching it on the light came on but went off again and it did not work. I sent an email to Steamery on 22 March with full details of the fault including a photo and video. It has now been 11 days and I have not received a response from Steamery except an automated message asking for a Trustpilot review.
18 mars 2026
Réponse de Steamery UK
Hello Wanda, thank you for taking the time to write a review. I'm very sorry to read about this experience and that you did not yet hear back from our support. We just sent you an email with next steps and I hope the solution feels okey for you. Let us know should you have any questions. Wish you a nice day.
Réponse de Steamery UK
Hello Hannah, thank you for taking the time to write a review. We're happy to read that your order was delivered rapidly and your impression of the product. Hope you will enjoy it, and wish you a nice day!
Not really worth the money!
Bought to use on abayas and thin items, creased didn’t come out easily. I had to go over the same patch a few times before it took the crease out. I bought to save time but I prefer my iron. You really need to use this on soft materials and it waist lot of time with each item. Run off water tank after 5 minutes of use. Wouldn’t recommend!
12 mars 2026
Réponse de Steamery UK
Hello Latifa, thank you for taking the time write a review. Very sorry that the steamer did not live up to your expectations. I would recommend to watch our tutorials online, try to steam from the inside of the garment and use the included iron tool to get wrinkles out. Make sure to keep the fabric stretched during the steaming-session. The better you get at steaming and get the hang of the technique, the less water you need to get the desired result. If you suspect something might be wrong with the steamer, please contact us and we can help you evaluate. Wish you a lovely day.
Réponse de Steamery UK
Hello Martin, thank you so much for taking the time to write a review. We're happy to read you're satisfied with the customer service and delivery. Wish you a nice day!
Réponse de Steamery UK
Hello, thank you for taking the time to leave a review! Happy to see this, and wish you a lovely day.
Terrible support
Nice but overpriced products. However customer support is just awful. The slowest responses I’ve ever encountered. You wait days between replies.
For a premium product, the support is more like a budget brand.
10 mars 2026
Avis spontané
Réponse de Steamery UK
Hello Steve, thank you for taking the time to write a review and share your experience with our support. Very sorry about the delay in getting back to you, we know waiting is not fun. We've had somewhat of a backlog lately and doing our best to get back to you soon as possible. Wish you a nice day.
Very prompt delivery
Very prompt delivery, Quality hand steamer, great price in the sale too
27 février 2026
Makes fabric good as new!
Steamery bubble remover is an efficient machine to remove bubbles and make your fabric good as new again! I'm very happy with my purchase and its worth the price. Definitely recommend it to others.
23 février 2026
Nice website
Nice website. Nice Branding and prompt delivery. Everything you would expect from a high end brand.
15 février 2026
Excellent fabric shaver
Very efficient delivery. The best fabric shaver I have tried so far!
9 février 2026
I got this as a gift for my boyfriend…
I got this as a gift for my boyfriend who is historically bad at using an iron and he really loves it :)
25 décembre 2025
Do not buy. Non-existent customer service
Non-existent customer service. Do not buy. My husband bought a Steamery as a Christmas gift. However it was unwanted due to the mixed reviews of performance quality. We have been emailing since 3rd January to arrange a return (the process they specify) and still no response, despite following up 3 times. There is no phone number available or alternative route to contact. We have an unopened/unused and unwanted item. I hope Steamery monitor these reviews closer than their contact mail email address.
3 janvier 2026
Avis spontané
Réponse de Steamery UK
Hello Bal, thank you for taking the time to write a review, and I am very sorry to read about this experience and that you have not heard anything from our customer service team. If you send an email to the EU team (info@steamery.se) I would be happy to see if we can escalate internally. Please don't hesitate to let us know should you have any questions.
Ordering process very straightforward…
Ordering process very straightforward and delivery as predicted within two days. Very impressed with the Pilo2 fabric “shaver”, way ahead of other products pretending to do the same job. So good we’ve actually purchased a second unit. Rejuvenating all our knitwear and delaying trips to charity shops.
2 février 2026
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