Steel Door Company  Avis 

Great company to deal with, the whole journey from start to finish was amazing

Ordered two sets of internal steel doors following full house renovation, Steel Door company were very easy to deal and gave us a competitive quote. Arrived and installed in just over a month. Jim, Owen and lewis were fantastic installers, polite, clean and efficient. Would recommend.

Big thanks to the install guys … Tyler, Olly and Rob … professional, clean and tidy … The doors look amazing, but it’s the crew that fitted them that made the service complete.

Great quality doors. Fitters where great, no mess whatsoever and very speedy and polite

Good products, knowlegable planning team and excellent fitters.

Tyler and Olly from the steel door company surveyed and fitted our doors. The doors are amazing and Tyler and Olly were super professional and their workmanship was A1. I have no hesitation in recommending the steel door company and Tyler and Olly.

Exceptional experience with the steel door company, all the way through from initial engagement to fitting.

Excellent customer service and communication from start. Product as good in real life as in instagram shots. Thanks to all the teams, especially Louis and Owen for putting the extra miles in!

Superb looking doors. Excellent fitting by Lewis and Owen and Team.

Incredible service from beginning to end! The communication was clear and all our questions were answered throughout the process.

The doors look beautiful in our home in London and the installers were professional, considerate, friendly and delivered a brilliant end result.

A trust worthy and reliable company. I would highly recommend!

I reached out to the steel door company for 2 single doors and one double door with fixed side panels which needed to be fire rated doors for a new build, i provided the sales team with a clear requirement of Jansen 40w fire rated doors as part of building compliance. The quote came through a week ago in writing and we have had numerous emails back and forth on the specs and sizes. I chased last week to place an order for £19k. Unfortunately this is where it goes down hill and rapidly, the sales person left. It seems the sales person left recently and i had to start again with a new sales person who sent me a quote which increased to £37k with nothing changing. When i queried why it has almost doubled a person in the background told the sales rep to get rid of me. I clearly heard the call and then the person started back tracking and said it was someone in the kitchen, so he tried to make an excuse when i know it was him as he was handed over the call. Be careful that these guys first waste your time and then almost double the price and have no way of telling the customer why its almost doubled. A really poor experience and the staff member who tells the sales person to get rid of me clearly is very rude and has no respect for customers and i know his name. When you challenge these guys they don't like it as they cant justify why the price doubled. Then they tell you to go elsewhere as they don't like telling customers how the price can double when nothing has changed in the specs in the spate of a week. They basically doubled the price with no specs changing and then told me to go elsewhere if I did not like their pricing. I asked for one of the partners/owners so I can tell the owners how they just lost a £19k order on people being rude and disrespectful but they refused and covered up their mistakes and fobbed me off to go else.

I want to respond to Joshs feedback which he has simply made up.
1) I have all emails and quotes which i can share online in trust pilot if you want me to expose you. I am also prepared to send the emails to trust pilot to verify what was discussed
2) your quote has doubled, thats a fact, there are no 2 ways around it.
3) There is no way moving from a Jansen 50 to a W40 doubles the costs. your simply fooling the public.
4) There was no abusive language used, you made this up. Your sales guys did not like being challenged, thats a fact so they told me to go elsewhere, again that is a fact.
5) Your sales staff wanted my quotes, im not there to share confidential competitor quotes, and im not there to do your benchmarking, i simply pointed out to your staff i have quotes which are considerably lower than yours. Also i find it disrespectful sharing competitor quotes when they have trusted me in good faith.
5) Do you want me to post the emails and specs on trust pilot for all to see as it will expose you more than you already are. Clearly you are bitter and upset that your sales guys have simply tried to add the biggest margin possible but got caught and then could not back up the doubling of costs.

The 1st installation was a complete disgrace. Doors delivered separately by one driver. The wife and neighbour had to help carry them in and lift them over a fence. Doors flush one side and out by 10 to 12mm on the other. Then the next day our garden was covered in rubbish. When we looked, the fitters had hid the packaging around the side of the extension. Shocking service. The fitters left saying they would return to silicone the gaps. Utter madness.
Once reported, the steel door company did respond. Rarely and slowly.
The only good thing we can say is regarding the team that arrived to refit the doors. Ollie and Tyler had pride in their work. They had to completely refit. Due to the abismal 1st install they damaged the newly plastered wall. No fault of theirs. They reported the completely unacceptable 1st install back to the office, the wife and neighbour manually handling the heavy doors, the fact the fitters hid the garbage and that they damaged the wall.
Not one person from the steel door company have contacted us since they refitted the doors. Not one call, not one email. Customer care is not high on their list.
Nice door but grossly overpriced for the very poor install and customer service we received. They are not a high end product with our experience. The doors look good but certainly not worth the 5k we paid.
We await an offer of goodwill, we won't hold our breath.
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Since the review, one of the owners contacted us immediately. Josh was very concerned regarding our treatment and experience. He was very honest and apologetic and fully explained what happened on the 1st Install. He also said he'd noted the delivery problem and would ensure this could not happen on future projects. We agreed this was a one off as the reviews for the company are excellent.
As stated the team who arrived to correct the doors were superb and we are more than happy with the finish.
6 stars would have been our review if we hadn't had the first team installation.
We appreciated the very quick and proactive response from Josh.
We wish him and the company all the best.
Bill and Donna

Could not be happier with my doors! From ordering to install it was only 8 weeks which was amazing as we wanted them quick. Jordan was great and was so quick to respond to all the questions we had. Jess worked with us to find a time for instal that suited us, even offered a weekend. The doors are stunning, everyone who’s seen them has complimented them. Already planning for more!

These guys are the best at what they do. Fantastic design, execution and installation. It's not cheap but you get what you pay for: the best in market. The excellence of their product is backed up by genuinely brilliant customer service. Shoutout to Rob McDowell who was our sales contact but also so much more. I've never had anyone respond to emails and calls as quickly as Rob and he was helpful throughout the whole process (not just the sale). Mark and Shane were also great when it came to installation. My wife and I are delighted and would highly recommend. Thanks guys.

Amazing product and service , highly recommend 👏👏

Excellent service from initial enquiry through survey and fitting. Order was delivered ahead of schedule and the three fitters on the day went above and beyond, they were fantastic. Quality of the doors and workmanship has exceeded expectations. 10/10, highly recommended

Great guys Olly and Tyler. Very professional , polite and super efficient.

We have used The Steel Door Company previously and had a excellent experience from pre-order to delivery. That was one of the main reason for using them again, along with great products.

I have been following these guys on instagram for the last 5 years and seen the amazing work they have done. When i decided to have glass doors fitted in my home it only seemed right that i got the best in.

Sam and the team are amazing, constant communication and keeping me updated with the doors and design.

I am in awe of these guys and they work and i will continue recommending them because they do they work fabulously

I contacted the steel door company and spoke to Jack from the sales team. From the start the Service has been excellent , they could do or accommodate whatever we needed. We have a small area with an uneven wall and they talked us through ways to do this for us. We just cannot wait for them to arrive, there was so much choice of materials and design to choose from. We would highly recommend . Clare . Worcester