food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Voir plus
L'entreprise a répondu
It's very frustrating to have to cancel my trip or if I get over to get someone on the other side to bring me to Pembrokeshire to get an Irish ferries ferry to return home. I can't understand such a c... Voir plus
We went on day trip which was unbelievable value at 12e each. Have done this many times previously and I can never fault stena line. The service and customer care is second to none and the facilitie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Stena Line Ireland
Écrit par l'entreprise
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Coordonnées de contact
Irlande
- stenaline.ie
3,9
Bien
348 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We are delighted to hear of your positive experience travelling over with us and look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Easy to purchase
Easy to purchase, flexi fare made it very easy to change timing, boat itself was spotless.
6 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re pleased to hear that you found the booking process easy, the Flexi fare convenient for changing plans, and the ship spotless during your journey. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Nothing makes a ferry crossing great
Nothing makes a ferry crossing great. All that can be said is that Stena make it as easy as possible for the traveler to make the journey without too much stress. Stena are generally reliable time wise and their ships are clean. Just don't expect your cabin (suite) to be warm!!
I note the response from Stena Line regarding my remark regarding the Cabin/Suite warmth. I wanted to add a note to that to say that I have traveled the Belfast to Cairnryan route for over 20 years with Stena and in the last ten years more than ten times each year. On none of these trips have I enjoyed the ability to increase the temperature of the cabin/suite. There is a thermostat on the wall but it is simply there for show and is totally devoid of functionality! However having said all that I would still use Stena as my preferred ferry provider as familiarity is everything!
7 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review. We’re pleased to hear that you continue to find our service reliable, our ships clean, and the overall journey as stress‑free as possible.
We are sorry to learn that the temperature in your cabin did not meet your expectations. Your comments have been noted and shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Perfect in all details
3 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear that everything was perfect in every detail and we look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
First time travelling by such a large…
First time travelling by such a large ship. The staff, facilities, voyage was excellent
6 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear that your first experience travelling on a large ship was such a positive one, and that you found our staff, facilities and the voyage itself excellent. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Absolutely disgusting service
Absolutely disgusting service. We sailed on the Ben my cheer and did not realize it was such a small boat . There was no cabins and as for the duty free it was basically non existent. We were booked for a return trip but we cancelled as we would not ever ever travel on the boat again . The cleaning left a lot to be desired . It will now be Irish ferries for us until a time when Stena puts back another ship with acceptable services , from rosslare to fishgaurd
5 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for sharing your review.
We are sorry to hear that your experience on board did not meet your expectations.
We understand your disappointment regarding the vessel size, lack of cabin accommodation, limited onboard facilities and the standard of cleanliness, and we regret the impact this had on your decision to cancel your return journey. Your comments have been shared with our team.
If you would like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Always seem to be delays
Always seem to be delays. Especially with the Ben my Chree. Internet is awful.
However it is much more comfortable than the nordica
3 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for sharing your review.
We are sorry to hear about the delays you’ve experienced, with the replacement vessel, and that the onboard internet did not meet your expectations. We understand how important reliability and connectivity are when travelling, and your comments have been shared with our relevant team.
We hope to welcome you onboard again in the future.
Regards
Dave
Stena Line
Easy booking,friendly staff an…
Easy booking,friendly staff an sevice,comfortable seating
4 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear that you found the booking process easy, our staff friendly and helpful, and the seating comfortable. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
The room was great
The room was great. But I paid for lunch beforehand it was more expensive then the price on board. The price I paid was nearly the double from in board.
The food was delicious.
4 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review. We’re pleased to hear that you enjoyed the room and that the food itself met your expectations.
We’re sorry, however, to learn of your disappointment regarding the pre‑paid lunch price being higher than the onboard price. We understand how frustrating this can be, and your feedback has been shared with our team.
If you’d like us to look into this further, we’d recommend contacting our Customer Service team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Your food menu is getting a little…
Your food menu is getting a little tired in Stena plus not sure it’s worth the extra money
1 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry to hear that you felt the food menu in Stena Plus was becoming repetitive and that the experience didn’t feel good value for the additional cost.
Your comments have been shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Liked staff very kind
Liked staff very kind. Bathrooms clean. Food okay. Miss the big ship. Disliked overnight with no place to lie out fixed cair arms. Cold A/C overhead and bright lights. Driving after no sleep not good
3 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We’re glad to hear our staff were kind, the bathrooms clean, and that you found the food okay. We’re sorry the overnight crossing was uncomfortable — the fixed seating, lighting and cool A/C can make it difficult to rest, and we understand how hard that makes driving afterwards. Your comments have been shared with our team.
We hope to welcome you onboard in the future for a m ore comfortable experience.
Regards
Dave
Stena Line
I always travel with Stenna lines every…
I always travel with Stenna lines every time I went to UK for a special sport event. Food is great. Waiting area from point A to B is very comfortable. Charging point they everywhere. On board duty free selections are great.
3 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you so much for your 5 star review and for choosing to travel with us for your trips to the UK. We’re delighted to hear you enjoy the food on board, find the waiting areas comfortable, and appreciate the charging points throughout. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
On time
On time. On and off the ferry super fast.
Captain kept us informed when required.
Comfortable and relaxed
3 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re really pleased to hear your sailing was on time and that boarding and disembarkation were quick and smooth. It’s also great that the Captain’s updates and the comfortable onboard experience helped make your trip relaxing. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Our recent trip on Stena was excellent
Our recent trip on Stena was excellent. After a lot of changes to our travel plans to reach Fishguard and every member of staff were very friendly and made our experience a happy one. There was staff giving out Easter eggs to kids and tickets for a raffle who was very friendly to the staff in the duty free who were great fun and very helpful. Even the cafe, it was reasonably priced unlike most places these days. Stena kept us up to date with times as there was more travelling then expected due to Irish ferries cancelled ferry that morning which we should have also been on. The ship wasnt a stena ship but a smaller one but could.not fault it, lovely ship. We will only be travel with Stena to the UK from now on after our fabulous experience with them.
3 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear that, despite the changes to your travel plans, our staff made your journey enjoyable and welcoming. It’s great to know the Easter treats, Duty Free team, and café experience all added to your trip.
We’re also pleased the replacement vessel met your expectations and that our updates helped keep you informed throughout the day. We really appreciate your kind words and are thrilled to hear you’ll be choosing us for future travel.
Regards
Dave
Stena Line
The Ship Being used from Rosslare to…
The Ship Being used from Rosslare to Fishguard is disgraceful.
3 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your review.
We are sorry to hear that you’re disappointed with the replacement vessel currently operating on our Rosslare–Fishguard route. We understand that a change of ship can impact comfort and expectations, and this isn’t the experience we want for our customers.
The vessel in use is a temporary replacement, and we appreciate that it may not offer the same facilities as our usual ship. Your comments have been passed on to our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Easy boarding and disembarking
Easy boarding and disembarking. Very clean facilities. Slept very well comfortably cabin and great shower
2 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear that boarding and disembarking were easy, the facilities were very clean, and that you slept comfortably in your cabin — great to know you enjoyed the shower too. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Smooth operation
Quick and efficient boarding and disembarking. Clean ship, and friendly crew.
1 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear that you enjoyed quick and efficient boarding and disembarking, along with a clean ship and friendly crew. It’s wonderful to know your experience was so positive. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
I tried to book a trip for my family…with Tesco Vouchers
I tried to book a trip for my family and went through the effort of swapping Tesco Clubcard vouchers for rewards, I shouldn't have bothered!
I went to book a single trip one way trip from UK to ireland. When i entered all details normally the trip was 321. EURO and i tried to apply the tesco clubcard code for 30 EURO. I realised i needed to go in through a specific portal for tesco vouchers but then the overall sailing came up as costing 343 Euro which pretty much eats up a big chunk of the 30 euro voucher.
When i asked customer service to advise then they said it was operating on a dynamic pricing model BUT i had checked the prices for the exact same flexi fare within minutes of each other. They continued to come back saying that this is there terms and conditions for this 'DEAL'.
Turns out that is just a waste of time and vouchers as the price is inflated. Disappointing.
18 mars 2026
Avis spontané
Réponse de Stena Line Ireland
Good morning,
Thank you for taking the time to share your review.
We are sorry for the frustration caused when trying to use your Tesco Clubcard vouchers. We understand how disappointing it is when the price you expect doesn’t match the price shown through the Tesco rewards portal.
Bookings made through Tesco Clubcard rewards must be completed via their dedicated link, and fares shown there can differ from standard website prices because they operate under a separate fare structure. This can occasionally result in a higher base fare, even within a short timeframe. However, you should never feel that your vouchers offer reduced value, and we are sorry this was your experience.
We appreciate you raising this, and we will share your comments with our team.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
the staff we very good and the ferrys…
the staff we very good and the ferrys where on time
7 mars 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear that our staff were very good and that your ferries ran on time — it’s great to know your journey went smoothly. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Réponse de Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear that you found the ship clean and comfortable, and that our staff were friendly throughout your journey. We really appreciate you taking the time to share your experience with us and hope to welcome you back onboard again soon.
Regards
Dave
Stena Line
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.