Stephen James BMW Avis 154

Booked a service for 05/04/21 8:00 at Stephen James Enfield, arrived and waited till 8:15 and the service department was shut. Called the service department and showroom multiple times. Being a Key worker this was one of my first day off work, which ended up being wasted. Woke up at 7 and arranged to be picked up by a friend from the service centre. What a waste of time.

My bmw was due a factory recall and this branch lied to me saying they could not give me a courtesy car without charging me £20 a day . I had to phone bmw head office to get them to convince Stephen JAMES to honour BMW’s promise . Whilst the car was there, I was offered a service which was almost due and they tried to charge my £700 for 4 filters and an oil change when the prices is £329 on their website. Says it all really. Nobody apologised and every person I spoke to seemed to think it was acceptable le behaviour . The customer service manager even said they overcharge people as they are within the M25. Make sure you check prices online before going there as they’ve been told to rip you off by their so called managers.

Am unable to leave a review on a google for some reason. Car needed to be taken in for recall work to be done, wasn’t able to be provided a courtesy car for up to a month after it was booked even though I explained that I can’t be left without a car during a pandemic, had to take time off work even though the recall was no fault of mine. When I collected the car it was covered in white cream and no one had bothered to clean it off.

Very happy with the service received from BMW Blackheath, ordered and collected my new X5 and chuffed with it, Paul and Dean provided great customer service and I really appreciate their help
Thank you :)

I had a drive train error on my BMW X6 on a 2017 model. My car is a 2017 model and had recently run out of the dealership warranty. I told the car for the full service and then had to pay 200.00 for a diagnostic. They told me that they found that the turbo actuators have failed . I was a little upset as I have only done just over 25k from new.stephen James wnet back to BMW and as a good will gesture the part was paid for but I had to pay for the labour costs which was just over 200.00. The car was repaired and I collected the car. On the way home the fault popped up again. I contacted Stephen James and spoke to Dean who could not appologise enough. They picked the car up from my house and carried out another diagnostic. Again the fault showed the turbo acuaters which have just been replaced . Again the could not appologise enough and kept the car a few days and found out that the turbos on the vehicle were defective.Thr both turbos were replaced.stephen James have refunded me the original diagnostic cost and the cost of the labour and have replaced both turbos free of charge.
I can't thank you enough for your help in this matter and can't praise Dean enough for his help in this.
Stephen James thank you again

Beyond disappointed. How can BMW not be able to fix a small problem that my local garage can? A simple squeaking noise when steering. I was told twice by BMW Stephen James that they cant fault the noise! What does that mean? I want you to get rid of the noise not tell me that you cant find any fault with the noise. This is the second 2 series BMW i have owned with the same issue. I have had 5 BMW in 14 years of driving. I have been an unofficial brand ambassador for BMW however Stephen James have tried their best to ruin this experience. Never again.

Signed a PCP G20 3 series in 2019 at Stephen James Enfield. Within a year of ownership I had to send the car in for two repairs. 1st one being headlamp water condensation and HUD failure; 2nd time for a BMW track rod safety recall. Stephen James Enfield was unhelpful and reluctant to offer any goodwill gesture as in arranging the car to be collected and dropped off. Their price for the PCP is also high compare with other dealership on the BMW website.
I'd advice anyone to use the BMW official website to check for better price elsewhere and check for reviews of the actual dealership carefully before making any purchases.

I took my car to Stephen James Enfield to have my Alloys refurbished.

The staff were very professional and helpful.

The Alloys were refurbished to a very high standard and I was kept informed of their progress.

I would highly recommend them.