Been buying products from Sterling for about 4 years now and I can honestly say that I have had first class service every time. Customer service is second to none, this time from Rebecca . Delivery is... Voir plus
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What a pleasure to deal with a company that puts the customer first. The Clearwater Eclipse tap is also the best as well as the cheapest kitchen tap I have had for several years. When the hot tap sta... Voir plus
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Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Voir plus
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Phone line promptly answered by incredibly helpful customer service staff who acted immediately to help me source a new tap spare part whilst being ultra diligent and suggesting I send pictures to be... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Coordonnées de contact
sterling, GL20 8SL, Tewkesbury, Royaume-Uni
- 01684299555
- Sales@sterling.eu.com
- sterling.eu.com
4,9
Excellent
85 avis
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Brilliant service and great products
Brilliant service and great products! We are returning customers and wouldn’t go anywhere else! We love our kitchen sink and tap and everyone always compliments it. We have just ordered another sink and tap for our utility. Great service and help again.
6 janvier 2026
Avis spontané
Judge a company by how well it resolves a problem
You can always judge a company by how they deal with problems. Sterling were faultless.
We had a new kitchen mixer tap which sadly developed a small fault after 3 years. It had started to drip. I contacted Sterling as there was a 5 year guarantee but expected little, thinking I would be 'fobbed' off but no. Shout out to Chloe, who immediately sympathised, apologised and confirmed she would sort it. The fault was quickly identified and a replacement part sent, received the next day and the problem resolved. They went over and above to make sure I was satisfied. I don't buy new taps everyday but if the time comes I would happily buy from Sterling again.
6 décembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you were happy with how your issue was handled and that we were able to resolve the problem quickly for you. Even with the highest-quality products, occasional issues can occur, and we believe the true measure of a company is how it responds when they do.
We’ll be sure to pass on your kind comments to Chloe — she’ll be thrilled to know her support made a difference. It’s great to hear that the replacement part arrived promptly and that the issue was resolved with minimal inconvenience.
Thank you again for your trust and recommendation. We truly appreciate your support and look forward to assisting you again should you ever need us in the future.
A Model for Excellent Customer Service
Unfortunately a product I received was damaged - a ceramic sink destined for my new kitchen. I contacted the company via an online complaint form and was amazed to receive a phone call and an email within an hour! The customer service was exemplary, I spoke with Becky who could not have been more helpful - she sorted everything out super-efficiently, without fuss and was an absolute pleasure to deal with. I highly recommend this excellent company.
16 décembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your wonderful feedback.
We’re very sorry to hear that your ceramic sink arrived damaged, but we’re delighted that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is for everything to arrive in perfect condition, especially for a new kitchen project, and we always aim to make the resolution process as straightforward as possible.
We’ll be sure to pass on your kind words to Becky — she’ll be thrilled to know her support made such a positive impression. Providing prompt, helpful, and friendly customer service is something we take great pride in, so it’s fantastic to hear this reflected in your experience.
Thank you for your recommendation and for choosing us. We truly appreciate your trust and wish you every success with your new kitchen.
Superb product and amazing Customer Support
The customer service provided by Sterling is 'faultless'! They never fail to amaze me with their level of support. The products are of very high quality. As a tradesman I value the availability of 'All' spares and unlike many companies Sterling keep them. I searched for weeks to find a Kitchen tap that ticked all the boxes and found their Bellatrix model with filter. I could not be happier! Thank you to Sterling for raising the bar with your Customer/Technical support. and giving me the confidence to recommend you and your product to my customers.
5 novembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that both our products and customer support have met your expectations. Providing reliable, high‑quality products alongside knowledgeable and responsive customer and technical support is something we place great importance on—particularly for our trade customers.
It’s great to hear that the Bellatrix kitchen tap with filter met all your requirements and that the availability of spares has given you added confidence. We understand how important long‑term support and access to spare parts are, and we’re proud to offer this as standard.
Thank you for your continued support and for recommending Sterling to your customers. Feedback like this truly motivates our team and reinforces our commitment to raising the bar in both product design and customer service.
Hello we’ve had a tap made by sterling…
Hello we’ve had a tap made by sterling for quite a few years the after sales service they give is superb they are helpful polite a refreshing change from others I have dealt with many thanks all the best for the future regards Clive
27 octobre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Hello Clive,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’ve been using your Sterling tap for several years and that our after‑sales service has continued to meet your expectations. Providing helpful, polite, and reliable support is something we take great pride in, so it’s wonderful to hear your kind comments and that your experience has stood out compared to others.
Thank you again for your support and well wishes. It’s greatly appreciated, and we wish you all the very best too
Very efficient company
I have been a customer of Sterling for several years.
I had a problem with a cartridge leaking and within 48 hours it was all sorted. Great company and I felt like a values customer.
21 octobre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your kind feedback and for being a Sterling customer for several years.
We’re really pleased to hear that the issue with your cartridge was resolved quickly and efficiently. Providing prompt after‑sales support and ensuring our customers feel valued is extremely important to us, so it’s great to know this came across in your experience.
Thank you for your continued trust and support — it’s truly appreciated.
Brilliant customer service
Brilliant customer service. Attended a job that a previous plumber ‘couldn’t locate replacement parts for’. Contacted customer service and had new tap cartridges delivered within 24 hours.
Highly recommend these guys, will 100% be using their products in future.
5*
6 octobre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your fantastic review.
We’re delighted to hear that our customer service team was able to quickly supply the replacement tap cartridges and help get the job resolved — especially in a situation where parts had previously been difficult to source. We understand how important fast, reliable support is on the job, so it’s great to know the parts arrived within 24 hours.
Thank you for the recommendation and for your confidence in using and specifying Sterling products going forward. Your 5★ feedback is very much appreciated.
Great customer service!!
Thank you Sterling for showing customer service is at the forefront of your business. A very happy customer.
6 octobre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you very much for your kind words.
We’re delighted to hear that you had such a positive experience and that our customer service stood out for you. Putting our customers first is incredibly important to us, so it’s always rewarding to know that this has been reflected in your experience.
Thank you again for your support — it’s tr
Excellent service by any standards.
Excellent service by any standards.
After an early hiccup with my order I received a fulsome apology and very rapid service.
Very helpful people, more than happy to recommend.
1 octobre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your excellent feedback.
We’re pleased to hear that, despite the initial hiccup with your order, our team was able to put things right quickly and provide the level of service you expected. We believe that how issues are handled is just as important as getting things right first time, so your comments are greatly appreciated.
Thank you for your recommendation and for taking the time to share your experience.
My local plumbers merchant uses…
My local plumbers merchant uses sterling as a supplier. Although I have had this sink ( Tivoli Quarsil by Clearwater) stored for 2 years in its box. There were 2 cracks either side of the bowl and draining board. I would beware of stability of these sinks.
29 septembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the issues you experienced with your Tivoli Quarsil sink. We understand that discovering cracks can be concerning. However, our composite sinks are manufactured to strict quality standards and are carefully inspected before leaving production.
We always recommend that products are checked upon delivery and installed within a reasonable timeframe. Unfortunately, we’re unable to take responsibility for products that have been stored for an extended period, such as two years. While we aim to be flexible where possible, this length of time is significant and can introduce factors outside of our control.
If a manufacturing defect is identified within the warranty period, we are of course happy to investigate and provide support through the original retailer or merchant.
We appreciate you sharing your experience, and if you would like to discuss this further, we encourage you to contact the merchant who supplied the sink so they can review the issue and advise on the next steps.
.
Good customer service
I recently had a problem with my kettle boiler tank, I emailed Sterling and had an immediate response. The problem was dealt with efficiently and professionally within a couple of days, their customer service is excellent, I thoroughly recommend this company, and I couldn’t be without my kettle boiler tank. Thank you Sterling
23 septembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you very much for your kind feedback.
We’re delighted to hear that our team was able to respond quickly and resolve the issue with your kettle boiler tank efficiently and professionally. We understand how essential these products are in daily use, so ensuring minimal disruption is always our priority.
Thank you for your recommendation and for choosing Sterling. Your comments are greatly appreciated, and we’re pleased to know you’re enjoying the benefits of your kettle boiler tank once again.
Excellent Customer Service!!
Have a Tutti Tap in the kitchen - after many year of services it started to drip. Reached out to Sterling, who I can only say were brilliant to deal with - not only were the replacement parts available but were under warranty (was not expecting that!!). Posted to me and now fitted, 100% successful and 100% customer satisfaction!!
18 septembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your fantastic feedback.
We’re delighted to hear that your Tutti kitchen tap has given you many years of service and that our team was able to support you when it recently began to drip. It’s great to know that the required replacement parts were readily available and covered under warranty — and that the repair was completed successfully with full satisfaction.
Providing long‑term product support and making the after‑sales process straightforward is something we place great importance on, so your comments are truly appreciated.
Thank you again for choosing Sterling and for taking the time to share your experience.
Great customer service and products
Great customer service and products
We've had a Clearwater kitchen tap for 6+ years and have been impressed with how long it has lasted given how much use it gets. I contacted the company about some replacement cartridges as they were leaking slightly and was thrilled to find out that they were happy to send some out for free under warranty! I wish other companies would follow their example. The tap wasn't cheap when we bought it, but it certainly feels even better value for money, given their great customer service. Thank you!
5 septembre 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
thank you for your wonderful feedback.
We’re delighted to hear that your Clearwater kitchen tap has given you over six years of reliable service and continues to perform well despite regular use. It’s especially pleasing to know that when the cartridges began to leak, our team was able to support you quickly and that the replacements were covered under warranty.
We firmly believe that quality products should be backed by strong after‑sales support, and your comments about value for money and customer service really reinforce that commitment.
Thank you again for choosing Sterling and for taking the time to share your experience — it’s very much appreciated.
Sterling company stellar service.
We had an issue with our Clearwater Magus 3 hot tap. I emailed customer service and received an answer within a couple of hours. I’ve used customer services at other companies in the past and this is one of the very few times I’ve felt like a valued customer rather than a nuisance. Well done. Sterling service.
7 août 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your kind words and for taking the time to share your experience.
We’re sorry to hear that you had an issue with your Clearwater Magus 3 hot tap, but we’re delighted to know that our customer service team was able to respond quickly and support you effectively. Making our customers feel listened to, valued, and supported is extremely important to us, so it’s particularly rewarding to hear this compared so positively with past experiences elsewhere.
Thank you for your feedback and encouragement — delivering “Sterling service” is always our aim, and it’s great to know this was reflected in your experience.
Brilliant customer service
I had a 5 year old tap - the sprayhead had broken.
Simone in customer service sorted a new one and had it posted within hours.
Good customer service is rare these days, and I cant thank Sterling enough for sorting this for me - and not having to fork out 100s on a new tap and plumber to fit it!
5 août 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your fantastic feedback.
We’re delighted to hear that Simone was able to help you so quickly and that the replacement sprayhead for your tap was sorted and dispatched within hours. Supporting our products long after purchase and helping customers avoid unnecessary replacements is something we strongly believe in.
It’s especially rewarding to hear that our service saved you the cost and hassle of replacing the entire tap and arranging a plumber. We’ll be sure to pass on your kind comments to Simone — she’ll be thrilled to hear them.
Thank you again for choosing Sterling and for taking the time to share your experience.
One of the best companies ever used.…
Excellent company and amazing customer service , nothing too much trouble.
30 juillet 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
hank you very much for your kind feedback.
We’re delighted to hear that you had such a positive experience and found both our company and our customer service to be of such a high standard. Going the extra mile and making things easy for our customers is something we’re very proud of, so it’s fantastic to know this came across.
Thank you again for taking the time to share your experience — it’s truly appreciated.
First class service for replacement…
First class service for replacement parts. Very helpful on the phone, confirmed the part would be in the post that day and it arrived with us the next day.
29 juillet 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your kind feedback.
We’re very pleased to hear that our team was able to help you quickly and that the correct replacement part was confirmed and dispatched the same day, arriving with you the following day. Providing prompt, reliable support and making the process as straightforward as possible is something we take great pride in.
Thank you again for taking the time to share your experience — it’s greatly appreciated
The ladies at Sterling admin have been…
The ladies at Sterling admin have been wonderful. They kept me fully informed at all times and in conjunction with their technical support team resolved all of my issues speedily.
24 juillet 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for taking the time to share your feedback.
We’re delighted to hear that our admin team kept you fully informed throughout the process and that, working closely with our technical support colleagues, they were able to resolve your issues promptly. Clear communication and teamwork are central to how we support our customers, so it’s great to know this was reflected in your experience.
Thank you again for your kind comments — they are very much appreciated
Thank you very much
Thank you very much. You saved me, your company really takes its customers seriously. THANKS AGAIN.
18 juillet 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you very much
Thank you very much. You saved me, your company really takes its customers seriously. THANKS AGAIN.
Tap was dripping
Tap was dripping. Cleaned the vale but still dripped. Contacted Stirling and even though the tap was out of warranty by a few weeks they sent me new parts FOC
Brilliant service.
31 mars 2025
Avis spontané
Réponse de Clearwater Products T/as Sterling
Thank you for your kind feedback.
We’re pleased to hear that, despite the tap being just outside of the warranty period, our team was able to help by supplying the replacement parts and resolving the issue for you. We believe in supporting our customers wherever possible and ensuring our products continue to perform as they should.
Thank you for taking the time to share your experience — your comments are very much appreciated.
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