Still Spirit - Whisky Shop Avis 576

Whenever I am ready to order my whiskey, I go to the experts they know whiskey inside out I put in my preference and they recommend a lovely malt always come up with a superb choice.They also are excellent on other drinks such as a lovely rum.Would always make Still Spirit my first choice.

Easy site to navigate with plenty of choice.
Delivery is always fast with well packed items.
Will keep using Still Spirit.

Great service, order arrived very quickly. Would definitely order again. 😊

Very expensive shipping and prices that doesn’t include the destination country’s VAT even though it’s stated on the website, when adding a product to your cart, “shipping and taxes are calculated at checkout”. Given that they showed prices in my local currency and they got the destination country I expected the high shipping price to include my local VAT but I learned that I was mistaken in that.
Not going to be using the company again.

Good collection of whisky at reasonable prices.
Well packed and fast deliveries.
Sent me a dram of a different whisky as a gift!

Excellent customer service in the Still Spirit Shop, good selection, swift packaging and shipping. Everything arrived at my door in 2 days.

First time customer and I received my order quickly.

Thank you for my favorite liquor which I can’t buy in this country.
Order to receipt was prompt and well communicated

Fantastic service, next day delivery! Can’t wait to pass over this gift for my husband for Father’s Day

i just ask you to include one bottle of bidding bottle you have to ask for high transport charges and i don't think this is appropriate to treat regular customer who purchase number of times.

Firstly, such a great site to get a good breakdown of whisky types and regions. The selection on offer means it's one I'm likely to come back to many times. The customer service is excellent; they very kindly got in touch and offered to replace an out of stock free glass (gift with a bottle) with one of a different brand.

Good price, well packed, fast delivery. Great overall!

The out-of-country purchase was seamless. Great customer service by Still Spirit for the Yank.

The main reason I ordered from the company is because I found some bottles that I was looking for. The second reason is because they advertise a purchase amount for which they deliver freely to the United States.
Order was superior than advertised.
Someone from financial did send an invoice for 10% of my order saying either you pay or we cancel your order.
Kind of unprofessional to my taste. Something like this never happened with Hard to Find Whisky. Received order from Hard to find whisky 2weeks ago
They provided a tracking # that was stucked in California for a week. Order has been delivered today.

Excellent choice, quick delivery, great service all round.

HORRIBLE HORRIBLE HORRIBLE. Buyer beware. I purchased a rye that I was immensely excited about in March. After submitting the purchase, I ended up following up with an email on March 13 about the status of my order. I got a responses that the item can take few a week 5 weeks but it usually is delivered within 3. So like anyone I waited and waited. Yes, fast forward to April 4, I had to follow up with another email inquiring my status of my order. I officially have lost confidence with this purchase and company. I did not expect to have to follow up again. I expected the Still Spirits to reach out if ANYTHING has happened to my order due to damages or mishap. I belive this is a reasonable expectation for anyone after almost a month. To my surprise..... Or not, I was informed that my order was damaged and they did not hiw it was damaged but would follow up? Again, why do I have to have email you for a response to my order for something that should have been completed. So I replied back requesting a direct refund. I did not expect a response with a delay since I never RECEIVED my order! On April 8, Still Spirit official response to my refund request was that my refund will take up to 7-10 days. April 22, guess who had to follow up with another email??? ME!!!! Not STILL SPIRITS? ME!!!. Since my last email, I have still have not received my FULL refund returned or the product delivered. Another email response of my funds will be refunded. AGAIN, WHERE AND WHEN? So to any unfortunate company or person interested in purchasing ANYTHING from this company. DONT!!!!!! I would implore you to go somewhere else. Also to anyone that has to deal with someone named Rebecca and Erin, You are never going to get a timely response to your questions and might try your luck with Google, chatgbt, or even a church. You will get a better and faster response. I normally do write responses or give reviews but as a person who works in customer service & logistics. This by far the worst experience i have ever have. PERIOD!

Quick dispatch, less than 24hrs from ordering, unfortunately Parcel Post delivered to a completely different address with photograph showing their incompetence. As this has happened frequently before with Parcel Force I informed Beca and we chased the issue. Whisky was left outside my apartment block the following Tuesday and luckily a neighbour brought parcel in and brought to my door. Beca was most helpful throughout with correspondence via emails. Certainly has not put me off using SS in future. Parcel Force hopefully not.
Regards, Marian Gray
PS, I omitted to say that the price was so reasonable I ordered two bottles. There was also a small gift enclosed too. Much appreciated.

Never got delivered to my address had to try and find where it was left even though paid delivery charge and never. Got anywhere complaining should off at least refunded the delivery charge what I paid 😡