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À propos de l'entreprise

  1. Clinique de dépistage des infections sexuellement transmissibles (IST)
  2. Service de dépistage des infections sexuellement transmissibles (IST)

Écrit par l'entreprise

Our sexual health clinic is dedicated to giving you discreet and reliable STD testing solutions anywhere in the UK, whether you have symptoms or would like a general check-up for your peace of mind. Choose between same day testing at our London Wimpole Street location, our other London and UK-Wide locations or the convenience of a Home STI Test Kit. We understand the importance of knowing your sexual health status, and we are here to make the process as easy as possible. Whether you have specific concerns, are experiencing STI symptoms, or simply want to get tested for peace of mind, our sexual health clinic is here to provide comprehensive testing options and treatment if required. Our urine, blood and swab tests provide accurate results, ensuring you have the information you need to make informed decisions about your sexual health.

Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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2,8

Tous les avis

(10)

5 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Locked out and late

My appointment was for 3pm. The surgery was shut but another customer had phoned to be told the Doctor was on his way. The Doctor got there at 3.15pm without an apology to me. I was taken between 3.45pm to 4pm. The only reason it is not a one star is that the Doctor was pretty good at taking the sample. Very poor customer care from your provider.

9 mai 2026
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Réponse de STI Test London

Thank you for your feedback.

We are very sorry your appointment didn't run smoothly. We fully understand how frustrating it must have been to arrive for a 3pm appointment and find the surgery closed.

There should have been clearer communication about the delay. An apology should also have been given at the time. We are really sorry this did not happen.

We are pleased to hear that the doctor performed the sample collection well. However, we accept that good clinical care must also be matched with good customer care. We will be raising this with the provider directly.

Thank you again for bringing this to our attention. We apologise for the poor experience on this occasion.

Frank

Noté 1 sur 5 étoiles

This is quite possibly the worst…

This is quite possibly the worst service I have ever experienced . Ecery thing is fine until you got for an electronic private prescription and thats when the trouble starts. No pharmacy works with the platform they use unless you live in London. So anyone outside of London...do not use this service. No pharmacy works with in the city of Bristol for example . Emr pro lies on the website.

18 mai 2026
Avis spontané
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Réponse de STI Test London

Dear Amin, thank you for leaving a review.

We are sorry you had a frustrating experience after your test. Thank you for mentioning that your testing itself was completed correctly, and your prescription was issued as intended.

The issue was with getting the electronic private prescription dispensed locally. This is very uncommon, but we understand how annoying it must have been.

Electronic private prescriptions are increasingly being accepted by many pharmacies and we have not experienced this problem this year until now. We did offer medication delivery as an alternative. This would have avoided the need to find a local pharmacy able to dispense it.

That said, we are sorry for the inconvenience caused. We always want patients to have a smooth service from start to finish.

We hope your treatment goes well, and we wish you the very best.

Frank

Noté 1 sur 5 étoiles

Awful felt like I was miss sold.

Awful felt like I was miss sold.. Could only test, couldn’t treat and couldn’t even recommend anywhere to receive treatment.

Sorry you did ask….

22 juillet 2025
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Réponse de STI Test London

Hi, you're absolutely correct. There are some infections that need injections or specialist treatment that we cannot treat as an online provider. In these cases, we always advise on what treatment is needed and what type of specialist or clinic that you need to follow up with. We hope that you got the treatment that you needed.

Noté 1 sur 5 étoiles

Too bad...

On the day my partner and I planned to take the test, I forgot my ID…ok. I called my partner and said we should probably reschedule because I’d left my ID at home, but I’d call customer care to see if they could sort something out.

So, I called your customer care line. It took forever, and it was obvious someone kept trying to cut me off while it was ringing. I later got through, explained the situation, and asked if a photo of my ID on my phone would suffice. The rep didn’t even hesitate, confidently told me I could just show the photo at the clinic. The way he said it, you’d think he owned the clinic.

After a long day at work, I traveled down to the clinic, reassured my partner, who was coming all the way from THE MIDLANDS, that it was ok. But we got to the clinic and we was told we couldn’t take the test without a physical ID. Unbelievable.

Plus the clinic treated me like a king. They said “NO” and left me in a corner to think about what I’d done to myself, no one tried to hear a word more from me. I’ve never been treated better in my entire life.

Anyways, we took the test together last weekend. Only my partner’s result has been sent, please let me have mine too. Please. Thank you.

14 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovely nurses

Lovely nurses
Timely email responses
Walk in opportunity
Quick turnaround for blood test results

30 août 2024

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