The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
4,5
Excellent
472 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cannot recommend Stone + Lain enough!!
I love everything about this company and their products. STUNNING dinnerware for such an amazing price. Cannot be happier with my purchase and will absolutely be buying again. Their customer service team and social media team does an amazing job!
28 juin 2024
Customer service was great
Customer service was great! They were able to replace a piece of a set and were so helpful along the way. Thank you!
2 juillet 2024
Went above and beyond for my needs and…
Went above and beyond for my needs and concerns. They care about their customers.
26 juin 2024
Horrible Customer Service and they only give you a credit option instead of a refund even though you don't want to buy anything from them again!
This was all ordered through Amazon, but upon waiting for their reply, it became too late for me to return through Amazon. First set of dinnerware were horribly defective. Exchanged for another brand and they weren't as bad. Took me three weeks (or more) to work with customer service - Their response time was 3 days or more every time I had to communicate with them. They only use email. After all was exchanged they owed me a credit of $10, but said they could not refund me because I ordered through Amazon. Instead they gave me a code to use on their website as a credit. I have no intentions of purchasing anything from this company again. They offer no other options for a refund (send something electronically or by check). With that policy they are allowed to keep my $10 credit. I've contacted Amazon and hopefully they can help me get my refund back.
20 juin 2024
Avis spontané
Réponse de Stone Lain
Hi Haley,
thank you for your review. We are sorry to hear that you have received 2 damaged cups.
We sent you an email to offer you some options on how to proceed regarding the damaged mugs.
Have a good day,
Stone Lain Team
Replacements
They allowed me to replace some plates that I accidentally broke which I don't believe is their typical process. Now I have my full set again! I love these dishes and they were a wedding gift. Originally I was only sent 1 of 2 items and they quickly fixed the error and sent me the second item!
22 mai 2024
Quality and efficiency
Quality items, quick and efficient service. Received replacement items in a very timely manner.
29 mai 2024
Love the stoneware
Love the stoneware. One dinner plate arrived chipped, waiting on a replacement which has been shipped.
28 mai 2024
Good customer service
Stone+Lain responded promptly to my inquiry and settled an issue for me in a timely manner.
9 mai 2024
Order never showed..
I love the product as I’ve ordered it twice before, however this shipment has not made its way to me yet. I’ve heard back from the company once and never again. I still don’t have my order.
Update: received the order, great product
20 avril 2024
Réponse de Stone Lain
Hi Samantha,
thank you for contacting us and bringing this to our attention.
We apologize for the delay in shipping. According to the tracking number previously provided to your order, the packages have been delivered. If there are additional issues, please let us know.
Have a good day,
Stone + Lain Team
I can't say enough about customer…
I can't say enough about customer service! I broke a plate I was able to get a replacement. In my original order there was breakage and they sent me new pieces. I love the plates and bowls such good quality. The green is beautiful.
12 avril 2024
Brasa set
Beautiful product, fast shipping, nothing broken during shipment! Bowls are smaller than what I’m used to but still work for me. I don’t know about the longevity as these are new. Hopefully last longer than other reviews on here. Other than that, loving the look and feel! Just buy them, you won’t regret it.
1 avril 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.