Stone Survey LTD Avis 222

There used to be a good expression "all fur coat and no knickers". Lovely web site, lovely online form. No real human reply at all after 11 days (and counting) even a short one to say they didn't do the sort of work I needed done (possible tree damage) which I could quite understand. So much for "ideally next working day". Best avoided?

We were recommended Steve by an industry associate & could not have been happier with his services. Steve took the time to speak to us on the same day we contacted him, he provided clear understanding of what he would be doing, how he would be doing it and timelines. Steve's communication throughout set us at ease and his continued support in our property purchase process has been invaluable. We will be using Steve's services for all future purchases.

Thorough review, delivered on time and helpful advice on next steps. Would recommend Steve to any friend seeking a survey provider.

Steve was excellent to work with and his report was very useful. We have actually used him twice. The first flat Steve uncovered a serious damp problem that led us to look for another property. The second time his survey found significant roof and gutter issues that helped us renegotiate a price. His survey report along with a follow up phone call helped us determine what was reasonable and what was not.

Steve completed the survey very quickly, it was very detailed, he iniated a call to discuss the survey which was extremely helpful as it clarified a lot of things on the survey that I didn't quite understand and helped me make a very important decision.

I would definitely use Steve again and would highly recommend his services.

Very prompt, very clear, and useful advice in the report.

Really great quality survey

Steve provided a really thorough survey report and took us through it on the phone to make sure we were clear about all the findings and his recommendations. He also suggested we could renegotiate the price of the house to reflect the findings - we took his advice and managed to achieve a lower price which will en able us to do more renovations.

I will definitely look to use Steve again for any future survey

Very thorough and helpful. Was happy to go through any elements of the report that required additional explanation.

Steve was very responsive to my initial request for a survey, and I received high-level feedback on the same day it was conducted. The full report was detailed and thorough, and I appreciate Steve for highlighting several important issues. I would highly recommend him to anyone looking for a structural survey before purchasing a property.

Steve was friendly and professional from the start. He was quick and responsive with our request for a survey. He met his turnaround was even quicker than his estimation and we found his report detailed, of high quality supported by photographic evidence (we went for the comprehensive survey due to age of the property). I would not hesitate to work with Steve again.

Steve was very helpful, and pragmatic. surveyed 2 properties for me, quick to arrange both times.

Steve has been incredibly helpful and responsive from first contact to the follow-up consultation after the report was shared. The report itself was clear, thorough and shared promptly. Overall, a very positive experience and I'd be glad to recommend to anyone.

I would highly recommend Steve as a property surveyor. It was a very easy process to book in the survey and Steve was very accommodating and helpful with choosing a suitable date for the survey.

The report was provided after three working days and was extremely thorough. We had a couple of questions based on the survey so had a follow up call with Steve shortly after. He was able to quickly answer our questions and recommend the next steps to take.

This was our second survey with Steve as unfortunately the survey on the first property we were trying to purchase highlighted some major issues so although it was upsetting news at the time, it saved us so much money in the long-term!

Overall Steve is very professional, knowledgeable and helpful so I would highly recommend booking a survey with him.

Being a sales agent Stone Survey has done home buyers Survey, retrospective valuations and given general advise to buyers and sellers I have worked with.

Steve has been easy to contact, giving broader explication to the report for surveys over the phone and in person. I can recommend him to both buyers and sellers, knowing they will have good service, quality and advice.

Steve was so helpful and quick with the survey. He was at the end of a phone with advice and guidance, as the property we were looking at had a bundle of issues. We definitely dodged a bullet because of Steve, the previous survey didn't flag up half of the problems! We will definitely be using Steve again and would recommend in a heartbeat.

I have been recommending Stone Survey LTD to my clients in the Mayfair and Knightsbridge areas for the last couple of years. Steven and his team are honest, reliable and trustworthy.

I was recently introduced to Steven by my lawyer. From the very beginning Steven had a can-do-attitude. From the initial phone call Steven gave me confidence in his credentials and I was happy to request his services there and then. I was aware that the potential house in question was a two hour drive from London which was quite an ask considering Steven is Lindon based, but Steven was happy to make the journey. I asked Steven to do a thorough survey of this house and he quite literally kept no stone unturned. Post survey he delivered to me a very diligent and concise report. I would highly recommend Stone Survey Ltd. services.

Steve is an incredible surveyor!! I am an estate agent in Central London and have recommended Steve to many of my clients and they are all very happy with the service he provides.
He is always on time and delivers his reports to his clients promptly without any delay and the reports are thorough and very detailed.
Five stars to Steve. Thank you!!

We hired Stone Survey LTD for a Level 3 Building Survey, expecting a detailed and professional inspection given their RICS accreditation. What we got was shockingly poor – not just unhelpful, but actively harmful.

Steve, who initially handled our booking, passed the job on to someone else without properly informing us. That person turned out to be utterly incompetent. When we raised concerns, Steve spent more time making excuses for their failings than actually addressing the issues.

They missed a literal fist-sized hole in one of the internal walls, which I spotted myself during a normal viewing. I had to insist they update the report to even include it – completely unacceptable.

They also missed obvious damp on a bedroom ceiling (not hidden by anything) and failed to report visibly poor brickwork on the side of the property, again in plain sight. These weren’t small oversights – they were major structural and cosmetic issues that we ended up paying thousands to fix.

When questioned, they denied using subcontractors, but that only makes things worse. If this was Stone Survey LTD’s own staff, then the lack of competence is even more worrying.

This wasn’t just a bad experience – it gave us a false sense of security and directly led to expensive repairs. I genuinely believe I would have done a better job myself.

I’m writing this review to prevent others from making the same costly mistake. Avoid Stone Survey LTD – they are not just unprofessional, they are dangerous.

I was recommended Steve through a friend. It was an easy and smooth process to get something booked in and was a quick turnaround time to receive the report itself. The report was thorough and Steve was available for us to contact him with any questions after. I would recommend to anyone looking to book a surveyor.