I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
L'entreprise a répondu
We bought two hand held manual grass cutters. The cutters work very well. And the packaging was packed very well and good size package, not to large. The time to arrive to Hawaii was exceptional. V... Voir plus
L'entreprise a répondu
Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is q... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
874 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stone Tile Depot
Hello Donald,
Thank you for your purchase. We hope to see you again soon.
Best Regards,
JJ
Stone Tile Depot
Thanks Matt!
Samples came quickly and Matt reached out to help walk us through the options. He took great care of us and helped us pick a beautiful tile!
9 avril 2026
Réponse de Stone Tile Depot
Hello Happy Customer,
It has been our pleasure to serve you. Thank you for your purchase.
Best Regards,
JJ
Stone Tile Depot
Quick and easy responses and ordering
Quick and easy responses and ordering. very professional to work with. Great tile!
8 mai 2026
Avis spontané
Réponse de Stone Tile Depot
Hello Lisa,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Excellent customer service and beautiful products
My client wanted a specific tile for her bathroom and we needed it quickly. Kathy was instrumental in helping me get the order placed for the correct product, and processing it, and working with John to expedite it to get shipped out extra quickly. I am so grateful. I would highly recommend this company. Incredible customer service. Thank you. Sue (Interior Designer)
11 mai 2026
Avis spontané
Réponse de Stone Tile Depot
Hello Sue,
Thank you for your support, We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Great quality, great result
Found these "marble" porcelain tiles online. We were replacing a small amount of old wood baseboard after a remodel. Great choice!
13 avril 2026
Réponse de Stone Tile Depot
Hello Ellen,
Thanks for choosing us, We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
Matt was very responsive and helpful…
Matt was very responsive and helpful throughout the tile selection process. He ensured the samples arrived timely and pulled together a quote quickly. Super helpful!
12 mai 2026
Avis spontané
Réponse de Stone Tile Depot
Hello Nate,
It has been our pleasure to serve you, and we hope we see you again soon.
Best Regards,
JJ
Syone Tile Depot
Did not deliver to front door
14 avril 2026
Réponse de Stone Tile Depot
Hello Sanjeev,
I am sorry to hear that you weren`t pleased with the delivery of your otder and we will contact the freight company to investigate why there has been a mishap on your delvery. However,, we will offer you $150.00 refund to compansate for your disappointment. This refund will appear on your Credit Card in few days. Please accept our apology.
Best Regards,
JJ
Stone Tile depot
Excellent Customer Service
Matt was really helpful in finding us a less expensive shipping option for our tile. The tile arrived quickly and safely. We appreciate all his help.
11 mai 2026
Avis spontané
Réponse de Stone Tile Depot
Hello Tara,
Thank you for your comments. Appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Great Customer Service!
The Customer Service via the phone to place my small order was amazing especially since I had a smaller order that was still handled with great care. I really appreciated the updates for the shipment as well!
13 avril 2026
Réponse de Stone Tile Depot
Hello Kelly,
Thak you for your business, looking for ward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great customer support, quality products, and quick to respond.
I was pleasantly surprised to find their sample was a whole tile. I typed in wrong zip code on form and a person responded quickly to get the correct one. Professional, quick, and quality.
7 avril 2026
Réponse de Stone Tile Depot
Hello Suzanna,
It has been our pleasure to serve you, and we hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Dan,
Thank you for your business and we are looking forward to working with you in the near future.
Best regards,
JJ
Stone Tile Depot
Beautiful tile!
I only ordered one sample to put over a gap in the blinds in my bedroom and it worked pretty well. The tile is beautiful and simple in design, which is what I wanted. I was grateful that I could order just the sample and did not have to have a larger project in the works, which would necessitate a large order. The ordering and delivery process was seamless.
3 avril 2026
Réponse de Stone Tile Depot
Dear Judy,
Thank you for your support. We truly appreciate your business and look forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Really excellent service
Really excellent service, great selection and prices, and fast delivery
3 avril 2026
Réponse de Stone Tile Depot
Hello Patricia,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
The representative made sure I got the…
The representative made sure I got the tile when needed. The tile was great quality and the installer loved it.
25 mars 2026
Réponse de Stone Tile Depot
Hello hollie,
Thank you for choosing us. We appreciate your business.
Best Regards,
JJ
Stone Tile depot
Tile availability and reasonable prices…
Tile availability and reasonable prices are best qualities. Satisfying purchase.
25 mars 2026
Réponse de Stone Tile Depot
Helo Fred,
Thank you for your purchase. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
You had what I need and delivered it…
You had what I need and delivered it fast.
Thank you
23 avril 2026
Avis spontané
Réponse de Stone Tile Depot
Hello Don,
It has been our pleasure to serve you, and we hope we see you again soon.
Besrt Regards,
JJ
Stone Tile Depot
Could not be more impressed and appreciative
John and team went above and beyond to save our project. Quick communication, immaculate service, and delivered our order with lightning speed. Highly recommend them and look forward to doing more business with them in the future.
19 avril 2026
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
Thank you for your comments. We appreciate your business..
Best Regards,
JJ
Stone Tile Depot
got all information immediately
18 mars 2026
Réponse de Stone Tile Depot
Hello Marilyn,
Thank you for choosing us. Looking forward to hearing from you soon.
Best Regards,
JJ
Stone Tile Depot
l ordered a sample
l ordered a sample. We really like it. We will be ordering once we have the money saved. Not sure if there are any sales.
Mine was mail order.
16 mars 2026
Réponse de Stone Tile Depot
Hello Linda
Thank you for your business. Let us know when you are ready to purchase.
Best Regards,
JJ
Stone Tile Depot
Website is well organized
Website is well organized, easy to use, fast shipping.
5 avril 2026
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
We appreciate your business. Thank you.
Best Regards,
JJ
Stone Tile Deepot
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