Stone Tile Depot Avis 

874
•
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We bought two hand held manual grass cutters. The cutters work very well. And the packaging was packed very well and good size package, not to large. The time to arrive to Hawaii was exceptional. V... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is q... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de carrelage
  2. aussi dans
  3. Magasin de pierres naturelles

Informations provenant de diverses sources externes

High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!

Stone Tile Depot - Direct From Factory

Écrit par l'entreprise

Low Price Guarantee
If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708

Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

874 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(874)

151 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So nice & helpful

So nice & helpful! Tile came super fast, too!

17 mars 2026
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Réponse de Stone Tile Depot

Hello Ginger,

Thank you for your business. Looking forward to working with you soon.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Delivery concern - resolved

Their policy is to leave the tile at the curb. My curb is very far from my house and it was very difficult to have it moved. However the company offered me a resolution that is more than fair.

10 mars 2026
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Réponse de Stone Tile Depot

Hell Kori,

I am very sorry to hear that you had a difficulty moving your order closer to your house. We really do not have a control of truckers delivery decisions. They always avoid backing up to a drive way not to damage anything alone the way. But no worries, We will refund you $150.00 for your troubles. Please accept our apology.

Best Regards,
JJ
Stone Tile depot

Noté 5 sur 5 étoiles

Matt was super helpful and very…

Matt was super helpful and very efficient in placing my order. He made great recommendations and provided competitive pricing on the marble tile I wanted. I have used Stone Tile Depot many times over the years and they continue to be consistent in delivering great service and a quality product.

7 avril 2026
Avis spontané
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Réponse de Stone Tile Depot

Hell Deanna,

Thank yu for your comments, we really appreciate it. Looking forward seeing you in your next project.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Great customer support

Matt was super supportive throughout the process. Very helpful in finding the right tiles for our master bath renovation.

2 avril 2026
Avis spontané
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Réponse de Stone Tile Depot

Hi Steven,

It has been our pleasure to serve you, and we hope we see you again soon.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

The tiles were beautiful and ordering…

The tiles were beautiful and ordering was easy. I am very pleased.

16 octobre 2025
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Réponse de Stone Tile Depot

Hello Jennifer,

Thank you for your business... Looking forward to working with you in the near future.

Best Regards,
JJ
STone Tile Depot

Noté 5 sur 5 étoiles

Great service and follow up

Great service and follow up. Shipped in a timely manner and arrived in perfect condition. Really great price on real terra cotta tiles.

5 mars 2026
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Réponse de Stone Tile Depot

Hello Amy,

Thank you for choosing us. We appreciate your business.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

quick ship great product

great product

26 février 2026
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Réponse de Stone Tile Depot

Hi Sandra,

We appreciate your business, looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Matt was very helpful.

Matt was very helpful.

27 mars 2026
Avis spontané
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Réponse de Stone Tile Depot

Hello Debby,

I will pass your comments to Matt. Thank you very much for your business.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication. Items arrived in a timely manner. The tiles were a great size for samples. Good quality too.

26 février 2026
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Réponse de Stone Tile Depot

Hello Kathleen,

We are glad that you are pleased with your order. Thank you.

Best Regards

JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Marble bathroom and checkers…

Marble bathroom and checkers entryway,it was hard to find 24x24 marble but they had it and even shipped for free.great service and replacing the broken ones really apreciate it.

23 février 2026
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Réponse de Stone Tile Depot

Hello Alina,

Thank you for your business. It is our pleasure to work with you,

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

my mistake on the tile size, honest business

ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot offered me the return as advertised and Kathy went above and beyond with a full refund.
I recommend checking them out for your needs

19 mars 2026
Avis spontané
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Réponse de Stone Tile Depot

Hello Dan,
We are glad that all worked out for you. We appreciate your business and looking forward to working with you.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication. The tiles we ordered, samples and final product, were as advertised. Pricing was excellent too. All around great experience.

19 février 2026
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Réponse de Stone Tile Depot

Hello Ronald,

Thank you for your purchase. We hope to see you again soon.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Beautiful tile and Competitive Prices

Beautiful tile. Competitive prices that were the best for this tile. Best of all the tile was packaged well on a small pallet and arrived in perfect condition.

19 février 2026
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Réponse de Stone Tile Depot

Hello Jason,

Thank you for your comments. We appreciate your business and looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Noté 1 sur 5 étoiles

My original order got sent back because…

My original order got sent back because I missed two calls from the shipper to confirm delivery. I didn't recognize the number and get fake calls multiple times day so I didn't answer.
I don't hold that against you, since it was the shipper, but when I paid an additional fee to re-ship the order to me and you sat on it for a week or more because you didn't feel like dealing with the problem and shipper wanted additional money. As this is happening, I got an email stating my reshipment is on its way and we are planning our operations accordingly, yet the shipment never left your facility and was never going to without me pressing and complaining.

13 février 2026
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Réponse de Stone Tile Depot

Hi Matt,
I am very sorry to see how things turned out. Anyway, you should have received reshipment by now and we are going to refund the shipment charges of $386.00 back to your CC . Truckers sometimes hard to cotrol, they have other loads and they keep moving. Please accept our apology and we would apprecaite very much if you reconsider your trust pilot review with a better scoring. Thank you.

Best Regards,
JJ
Stone Tile Depot

Best Regards,
JJ
Stone Tile depot

Noté 1 sur 5 étoiles

Product bought was canceled within 24…

Product bought was canceled within 24 hrs and asked to cancel due to HOA restrictions. Sales said the order would be processed 1 week later.But it was received in few days. There is 30 day return policy and no action to pick up the tiles or refund. Many calls and emails have been sent but no response when this would be done.

13 février 2026
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Réponse de Stone Tile Depot

Hello Indra,

I am very sorry for the delaying your return material. An email sent to you for pick and refund the charges. If you have any questions, please contact me at jj@stonetiledepot.com

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Thank you for offering a sample of the…

Thank you for offering a sample of the tile that I needed!

10 février 2026
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Réponse de Stone Tile Depot

Hello Larry,

Thank you for contacting us and looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

Very nice person do deal with,prompt…

Very nice person do deal with,prompt responses and all questions answered in a timely manner

19 février 2026
Avis spontané
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Réponse de Stone Tile Depot

Hello Linda,

Thank you and looking forward to working with you in the near future...

Best Regards,
JJ
Stone Tile Depot

Noté 5 sur 5 étoiles

This subway marble is absolutely beautiful!

The website is very easy to use - we were able to find the type of marble subway tile that we were looking for to use in our backsplash. Ordering the tile was also easy. Shipping was very fast. In fact, we got a call from the trucking company (it had been snowing) asking if they could drive their truck to the delivery spot. This is excellent customer service. Once the tile was installed, it is absolutely beautiful. I highly recommend this company and, if given the opportunity to purchase other items from them for our remodel, we will not hesitate.

28 janvier 2026
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Réponse de Stone Tile Depot

Hello Dani,

Thank you. We are very happy to work with you. Looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

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