I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
L'entreprise a répondu
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
L'entreprise a répondu
We bought two hand held manual grass cutters. The cutters work very well. And the packaging was packed very well and good size package, not to large. The time to arrive to Hawaii was exceptional. V... Voir plus
L'entreprise a répondu
Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is q... Voir plus
L'entreprise a répondu
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Écrit par l'entreprise

Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Stone Tile Depot
Their policy is to leave the tile at the curb. My curb is very far from my house and it was very difficult to have it moved. However the company offered me a resolution that is more than fair.

Réponse de Stone Tile Depot
Matt was super helpful and very efficient in placing my order. He made great recommendations and provided competitive pricing on the marble tile I wanted. I have used Stone Tile Depot many times over the years and they continue to be consistent in delivering great service and a quality product.

Réponse de Stone Tile Depot
Matt was super supportive throughout the process. Very helpful in finding the right tiles for our master bath renovation.

Réponse de Stone Tile Depot
The tiles were beautiful and ordering was easy. I am very pleased.

Réponse de Stone Tile Depot
Great service and follow up. Shipped in a timely manner and arrived in perfect condition. Really great price on real terra cotta tiles.

Réponse de Stone Tile Depot
Excellent communication. Items arrived in a timely manner. The tiles were a great size for samples. Good quality too.

Réponse de Stone Tile Depot
Marble bathroom and checkers entryway,it was hard to find 24x24 marble but they had it and even shipped for free.great service and replacing the broken ones really apreciate it.

Réponse de Stone Tile Depot
ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot offered me the return as advertised and Kathy went above and beyond with a full refund.
I recommend checking them out for your needs

Réponse de Stone Tile Depot
Excellent communication. The tiles we ordered, samples and final product, were as advertised. Pricing was excellent too. All around great experience.

Réponse de Stone Tile Depot
Beautiful tile. Competitive prices that were the best for this tile. Best of all the tile was packaged well on a small pallet and arrived in perfect condition.

Réponse de Stone Tile Depot
My original order got sent back because I missed two calls from the shipper to confirm delivery. I didn't recognize the number and get fake calls multiple times day so I didn't answer.
I don't hold that against you, since it was the shipper, but when I paid an additional fee to re-ship the order to me and you sat on it for a week or more because you didn't feel like dealing with the problem and shipper wanted additional money. As this is happening, I got an email stating my reshipment is on its way and we are planning our operations accordingly, yet the shipment never left your facility and was never going to without me pressing and complaining.

Réponse de Stone Tile Depot
Product bought was canceled within 24 hrs and asked to cancel due to HOA restrictions. Sales said the order would be processed 1 week later.But it was received in few days. There is 30 day return policy and no action to pick up the tiles or refund. Many calls and emails have been sent but no response when this would be done.

Réponse de Stone Tile Depot
Thank you for offering a sample of the tile that I needed!

Réponse de Stone Tile Depot
Very good customer service got the tile I wanted for a decent price and free shipping.

Réponse de Stone Tile Depot
Very nice person do deal with,prompt responses and all questions answered in a timely manner

Réponse de Stone Tile Depot
The website is very easy to use - we were able to find the type of marble subway tile that we were looking for to use in our backsplash. Ordering the tile was also easy. Shipping was very fast. In fact, we got a call from the trucking company (it had been snowing) asking if they could drive their truck to the delivery spot. This is excellent customer service. Once the tile was installed, it is absolutely beautiful. I highly recommend this company and, if given the opportunity to purchase other items from them for our remodel, we will not hesitate.

Réponse de Stone Tile Depot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.