I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
L'entreprise a répondu
We bought two hand held manual grass cutters. The cutters work very well. And the packaging was packed very well and good size package, not to large. The time to arrive to Hawaii was exceptional. V... Voir plus
L'entreprise a répondu
Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is q... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
874 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Victor was very helpful in providing us…
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
6 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Mick,
Thank you for your business. We like to hear from you soon.
Best Regards,
JJ
Stone Tile Depot
Terrible Experience with Stone Tile Depot!
I would not recommend purchasing tile through Stone Tile Depot! I had a horrible experience working with them trying to return excess tile. The company is not customer-friendly and in many cases was unresponsive when I reached out for help.
If StoneTile would like to provide me with a specific number to reach out to for further discussion about my order, I would appreciate that.
22 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
I am sorry to hear your dissatisfied experience with us. If you give us little more information to understand the situation, perheps we can resolve the problem. Thank you.
Best Regards,
JJ
Stone Tile Depot
Ana rojas was great to work with and…
Ana rojas was great to work with and got my order to me quickly!
30 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Austin,
We appreciated your business and comments. Thank you. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was wonderful
Ana was wonderful, so helpful and so efficient. I also appreciated the delivery service being accomodating and giving a reasonable window (not expecting my client to be in all day!)
24 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Laura,
We appreciated your comments. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Got everything done, even having issue with website
I had an issue with website, but it was solved via chat in minutes, with minimum actions.
22 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
We are pleased to hear that chatting with us cleared the confusion. Thank you.
Best Regards,
JJ
Stone Tile Depot
Great Experience w/ Stone Tile Depot!
Great experience! Ana was so friendly and helpful from start to finish!
16 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Claire,
We appreciated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Ana has been great
Ana has been great. I am looking forward to ordering more tile from her very soon.
1 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello John,
Thank you for your business... Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was SO helpful from start to…
Ana was SO helpful from start to finish! We have not installed the tile yet, but it will surely look beautiful in our bathroom!
23 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Amanda,
Thank you for your business. I hope all goes well.
Best Regards,
JJ
Stone Tile Depot
I taught customer service for 30 years
I taught customer service for 30 years. Your team is excellent. You made the process easy and quick and you answered all my questions. I may be ordering more tile very soon..
Thank you.
8 septembre 2025
Réponse de Stone Tile Depot
Hello Cathy,
Thank you for your comments and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was amazing
Ana was amazing. She answered every question. Ana me feel confident with my purchase.
1 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Laura,
Thank your for your kind comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Customer service at its best :)
Ana was so very helpful when we had the wrong item sent. She solved the problem for us quickly. She is always available when I call. If she is on another call, she returns my call right away.
The stone tile we ordered for our customer is beautiful and of good quality. Our customer is very pleased. Thank you
1 septembre 2025
Réponse de Stone Tile Depot
Hello Patricia,
It has been our pleasure to serve you and we hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
Responsive virtual service to place the…
Responsive virtual service to place the order.
25 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Deanna,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Very responsive and personal service.
Very responsive and personal service.
17 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Wynd,
Thank you for your business. We really appreciated. Keep us in mind for your next project.
Best Regards,
JJ
Stone Tile Depot
I haven’t received my order
I haven’t received my order, but I have had excellent customer service with this order…we have revised our selection and quantity multiple times as our design plans have evolved, and Victor never failed to follow up and graciously revise the order for me!
15 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Celeste,
Thank you for choosing us for your needs. Looking forward to working with you in th enear future.
Best Regards,
JJ
Stone Tile Depot
Above and Beyond in their customer service!
Great customer service! I have ordered from this company multiple times. They have great prices, and a good selection. The tile arrives intact. The last order I placed, they went above and beyond recognizing that the tile I ordered was actually a paver instead of a floor tile. They called and emailed to confirm before they shipped it out. Sure enough I ordered the wrong thing, they took the time to look up the tile I had ordered previously, made sure the right one was then ordered and made the change order really simple. I appreciated them going the extra mile to avoid the headache and cost of me ordering/receiving the wrong tile.
11 août 2025
Réponse de Stone Tile Depot
Hi Janae,
We are very pleased with your comments and we always try to protect our customers. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Great customer service, great products.
Victor was very helpful and communication was great. First time ordering from them and will again!
Looking forward to using their beautiful products again!
9 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
Thank you for your business, looking forward to working with you in the near future.
Best regards,
JJ
Stone Tile Depot
Very pleased with the quality of the…
Very pleased with the quality of the tiles. Shipped securely with no breakage.
8 août 2025
Réponse de Stone Tile Depot
Hello Sherry,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
STone tIle Depot
Fast Shipping, Lovely Tile!
Very fast shipping and beautiful stone pebble tiles. we put this in a small bathroom floor installation and it turned out so nice! It looks like a beach in Bali.
6 août 2025
Réponse de Stone Tile Depot
Hello Jeanne,
Thank you for your business. We really appreciated.
Best Regards,
JJ
Stone Tile Depot
Ordering was a breeze
Ordering was a breeze! Victor helped me get the best price for the tiles needed for a master bathroom remodel. Everything shipped quickly and was exactly as pictured. I will definitely order from Vitor for my next project.
2 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Amy,
It is our pleasure to work with you and we hope see you again soon.
Best Regards,
JJ
Stone Tile Depot
Prices are higher than competitors but…
Prices are higher than competitors but good customer service
30 juillet 2025
Réponse de Stone Tile Depot
Hello Nancy,
We appreciated your comments. Unfortunately, We had to justify our pricing criteria under present circumstances.
Best Regards,
JJ
Stone Tile Depot
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.