All processes, adding funds, trading and withdrawing funds, were actioned without error and quickly. When using the chat box my questions about a withdrawal were answered fully and speedily.
L'entreprise a répondu
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Lisez les avis des autres
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... Voir plus
L'entreprise a répondu
Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... Voir plus
L'entreprise a répondu
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de StoneX Trading
Écrit par l'entreprise
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
StoneX Trading is a multi-award-winning CFD, tax-free spread betting and forex trading provider. StoneX Trading offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, StoneX Trading is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
STOCKS
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Coordonnées de contact
Royaume-Uni
- stonex.com/en-gb/individuals
4,3
Excellent
393 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Great customer support
23 mai 2024
Réponse de StoneX Trading
Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!
Good Support Chat
Good Support Catherine... support was speedy and the staff was knowledgeable and helpful...Thank you
9 avril 2024
Réponse de StoneX Trading
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Chat
Once the system navigated to a live person, they where efficient and solved my problem
3 avril 2024
Réponse de StoneX Trading
Dear Simon, Your kind feedback really made our day! We are so pleased that our customer service team delivered the impeccable service we strive for. Thank you for your kind words and for choosing City Index.
Réponse de StoneX Trading
Thank you Christopher for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Réponse de StoneX Trading
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Réponse de StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve.
The customer service personnel was 5 stars.
The customer service personnel was professional and know his job, no time wasted. I give 5 stars.
15 mars 2024
Réponse de StoneX Trading
We are grateful for your review.
They came up on my trading view…
They came up on my trading view advertising, 3 months free if I join them, I was like why not, so after signing up, no promotion.
Got in touch with costumer care, they said that promotion is only available in Australia, to which I asked then why are you advertising in the UK?
They then said they would keep their word and I only had to check the email box wait for the email with the details, this was last week, still nothing, the guy clearly just wanted to get rid of me, that's not a good start of trust, with so many brokers out there, I will definitely not trust a company with a very bad costumer service
14 mars 2024
Avis spontané
Réponse de StoneX Trading
We appreciate you taking the time to leave your review. We hope to be able to learn more about the issues you have been experience. Someone will be contacting you in regards to your inquiry. To reach support for additional assistance, please contact support by phone, live chat, or email support@city.index.co.uk.
Réponse de StoneX Trading
Dear Devon, Your kind feedback really made our day! We are so pleased that our customer service team delivered the impeccable service we strive for. Thank you for your kind words and for choosing City Index.
Réponse de StoneX Trading
Thank you for your thoughtful review.
Réponse de StoneX Trading
Our client services team works diligently to provide products and services that will exceed your expectations. We're glad to hear your experience has hit the mark for you.
Very knowledgeable about his job.
Very knowledgeable about his job.
He is very patient with me'
5 février 2024
Réponse de StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Andre W assisted me in 5 minutes where…
Andre W assisted me in 5 minutes where no one else could in weeks. Your an asset to the company and deserve much much more than helpdesk!
1 février 2024
Réponse de StoneX Trading
Thank you so much for your kind words, Petrus. We really appreciate you taking the time to share your experience with us, and we agree, Andre is truly an asset to our customer service team!
Réponse de StoneX Trading
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Excellent account support team.
I called Marcus Wong for help when I encountered login problem after changing the password. He was helpful by sending me an email with a new login password and pass the call to a technical staff Andre to settle technical issues. It was resolved very quickly. I am very happy with their responsiveness and helpfulness
22 janvier 2024
Réponse de StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. CityIndex appreciates your positive feedback!
Resolved issue
The person that dealt with my request was very thorough resilient and helpful he had to do a little detective work to find the person that knew how to use the AT pro download link and email it to me,
8 janvier 2024
Réponse de StoneX Trading
Thank you John for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Log in issues
The support team are always very helpful.
My particular problem happened at the end of the day and therefore I could not record two closures. The matter was resolved following an update requirement for the OP System for my computer.
10 janvier 2024
Réponse de StoneX Trading
Thank you Alan for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Réponse de StoneX Trading
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Polite and professional
4 janvier 2024
Réponse de StoneX Trading
We appreciate you taking the time to leave your feedback.
v good
v good, customer service is great, Andre is of particular notice, and was very helpful in assisting me
3 janvier 2024
Réponse de StoneX Trading
We are grateful that you took the time to share your review with us. We will make sure your customer representative Andre receives your kind feedback.
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