I have been using Purity Woods Skin Care products for several years mostly the age defying serum and day cream. I trust them because they are organic and third party tested. I just started using the n... Voir plus
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I have been using Purity Woods for over 5 years. I am now 69, and I constantly get almost embarrassing compliments on my skin - even with no make-up - a senior woman's best friend. I also subscribe... Voir plus
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I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Voir plus
L'entreprise a répondu
Two of the bottles of dream cream that I ordered had the stems broken off just under the cap, rendering the contents unusable. Customer support made me jump through hoops to try to get either a refund... Voir plus
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Coordonnées de contact
1144 E State St, 60134-2439, Geneva, Etats-Unis
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
4,2
Bien
34 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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I have been using Purity Woods Skin care for a number of years.
I have been using Purity Woods Skin Care products for several years mostly the age defying serum and day cream. I trust them because they are organic and third party tested. I just started using the night cream. I love them all! They are light and creamy and have a wonderful delicate smell. The service has been great and when I have asked for advice or help with an issue, they were prompt and very helpful with resolving my issue. I will continue to buy and use these products as I am very happy with their results.
7 avril 2026
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for this wonderful review and for being such a loyal part of the Purity Woods family for so many years! It truly means the world to us to hear that the Age-Defying Serum, Day Cream, and now the Night Cream have become trusted parts of your daily routine.
We're so glad the lightweight, creamy texture and gentle scent have been a joy to use — and even more importantly, that you're seeing real results! Knowing that you trust us because of our organic ingredients and third-party testing is exactly why we hold ourselves to those high standards.
We're also thrilled our customer service team has been there for you when you needed them. Your satisfaction is always our top priority.
Thank you again for your continued support and kind words. We look forward to being part of your skincare journey for many more years to come! 🌿
AMAZING COMPANY & SUPPORT
I have been using Purity Woods for over 5 years. I am now 69, and I constantly get almost embarrassing compliments on my skin - even with no make-up - a senior woman's best friend. I also subscribe to the many Health and Longevity Summits and I am always impressed with the quality of information and guest speakers. A 1000% A+++ rating!!
22 février 2026
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for sharing this — five years with Purity Woods is an incredible milestone, and we’re truly honored to be part of your daily routine. Hearing that you’re receiving so many compliments on your skin, even without makeup, absolutely makes our day.
It also means a lot that you’ve been enjoying the Health and Longevity Summits. We put a great deal of care into choosing speakers and creating content that’s genuinely useful, so your feedback is deeply appreciated.
A 1000% A+++ rating is the kind of note that puts a huge smile on our faces. Thank you for your trust, your loyalty, and your kindness — we’re grateful to have you in the Purity Woods family.
Didn’t work for me
Used this product for 4 months and my skin kept getting worse. Developed dry patches around brows and nose that wouldn’t go away. Skin looked worse than when I used the $10 Korean crème. Have switched to Wild carrot and in three days all scaliness was gone. Don’t know why it didn’t work for me.
13 février 2026
Avis spontané
Réponse de store.puritywoods.com
Thank you for taking the time to share your experience. I’m truly sorry to hear that the product didn’t work well for your skin — everyone’s skin responds differently, and it’s disappointing when something doesn’t deliver the results you hoped for.
We never want anyone to feel stuck with a product that isn’t a good fit. That’s exactly why we offer a 60‑day money‑back guarantee, and we’re more than happy to honor that for you. Just reach out to our support team and we’ll take care of the refund right away.
I’m glad you’ve found something that’s working better for your skin now, and I appreciate you giving our product a try. If there’s anything else we can do to help, we’re here for you.
Best customer service!
I really appreciate Purity Woods products. I am glad to know that I am using something that is safe for my skin. I especially appreciate their excellent customer service. One product I ordered arrived and it was damaged in transit. They immediately responded and sent me another. Thank you Purity Woods!
10 février 2026
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for sharing this. We’re thrilled to hear how much you’re enjoying the Purity Woods products, and it means a lot to know you feel confident using something truly safe for your skin.
We’re especially glad our team was able to take care of the damaged‑in‑transit order right away. Making sure you’re supported — and never left waiting — is incredibly important to us.
Thank you again for your kind words and for being part of the Purity Woods family.
I have been loving all my Purity Woods…
I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radiance to my complexion.
I especially appreciate such a thoughtful company. Brian is wonderful. He offers so much to educate others for health and well being. He has a beautiful outlook to life especially with his humorous dad jokes.
I love to continue to support his company.
22 novembre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for sharing your experience with Purity Woods! We’re thrilled to hear that the Dream Cream, Eye Cream Serum, and Night Cream have been helping your skin feel firmer and more radiant. It means a lot to us that you feel you’re taking the best care of your skin with our products.
We also appreciate your kind words about Brian and our company’s mission. His dedication to educating and uplifting others — with a touch of humor — is something we’re proud to share with our community.
Your continued support inspires us to keep creating thoughtful, effective products and resources for health and well‑being. We’re grateful to have you as part of the Purity Woods family!
I ordered both the dream cream and the…
I ordered both the dream cream and the anti-aging night cream a couple of years ago and found that both creamed a foul odor to them. That in itself turned me off. If they could improve the scent I would be willing to got try them again.
19 novembre 2024
Avis spontané
Réponse de store.puritywoods.com
Thank you for sharing your honest experience with us. We’re sorry to hear that the scent wasn’t what you expected, and we truly appreciate your feedback—it helps us improve. We want you to feel completely confident trying our products again, which is why we offer a 60‑day, no‑questions‑asked money‑back guarantee. If you decide to give them another try and the scent still isn’t right for you, you can return them hassle‑free. Your satisfaction means a lot to us!
Shout out to customer service
Shout out to customer service. When I tried to return a product after the 60-day refund window, they offered me a different product free of charge. Quick courteous response time and no questions asked. I'm looking forward to trying the new serum.
10 novembre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for the kind words! 🌟 We're thrilled to hear that our customer service team was able to turn your experience into a positive one. It’s always our goal to go above and beyond, and it means a lot to know we hit the mark. We hope you love the new serum — let us know how it works out for you!
I love Purity Woods
I love Purity Woods! It’s absolutely the most effective and cleanest products, that I’ve ever researched and used. My favorites are Age Defying Dream Cream, Age Defying Night Cream, Age Defying Eye Cream and the Elastin Boost Hyper Lift Serum. The product consistency is luxurious, applies beautifully and absorption is miraculous in hydrating! Great customer service and Brian V. is an expert in all things of healthy longevity!
27 octobre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for your incredible feedback! We're thrilled to hear how much you love Purity Woods and that our Age-Defying line has become a favorite in your routine. Your description of the product experience—luxurious, beautifully applied, and deeply hydrating—is exactly what we strive for.
Kristin was so helpful
Kristin was so helpful! Above and beyond! Thank you! And love the products!
17 octobre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for your kind words! We're thrilled to hear that Kristin went above and beyond to support you — she's truly a gem on our team. And we're equally delighted that you're loving the products. Your enthusiasm means the world to us!
Organic B complete
I have been using products purchased from Purity Woods for quite some time. The organic B complete has been an excellent source of B vitamins since I follow a plant based diet. I highly recommend it.
1 octobre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for your thoughtful feedback! We're delighted to hear that the Organic B Complete has been such a valuable addition to your plant-based lifestyle. It's wonderful to know it's supporting your wellness journey, and we truly appreciate your recommendation. Your trust means the world to us!
Awesome Skincare Line
I absolutely love this skincare line of organic products. I am 63 yrs young and in a very short time I have seen such an amazing difference in my skin!
I only wish that I know about them sooner. I am now a committed PURITY WOODS user for life!!!!
10 septembre 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for sharing your beautiful experience! We're overjoyed to hear how quickly you've seen such a positive transformation in your skin — that's exactly why we do what we do. Your energy and enthusiasm are inspiring, and we're honored to be part of your skincare journey. Welcome to the Purity Woods family for life!
I was charged 3 times in a row for the…
I was charged 3 times in a row for the same cart. I emailed 3 times in the first 24-58 hours to cancel two orders.
When I received all 3, I emailed again to return two of the orders.
About a week after I received the orders, the Director responded and has refunded all three orders.
6 septembre 2025
Avis spontané
Réponse de store.puritywoods.com
Hi Lara,
Thank you for reaching out, and I’m truly sorry for the experience you’ve had. I completely understand how frustrating it must be to be charged multiple times, receive duplicate orders, and not hear back despite your repeated efforts. That’s not the level of service you deserve, and I appreciate your patience.
I want to assure you: we’re not going out of business, and we absolutely care. What you’ve described is not acceptable, and we’re committed to making it right.
We also want to let you know that we responded to your inquiry via email. If you haven’t seen it yet, please check your spam or junk folder—it may have landed there by mistake. If it’s still missing, let us know and we’ll resend it right away.
Additionally, someone from our team will be reaching out to you by phone shortly to ensure you have direct support and a clear path to resolution.
Warm regards,
Purity Woods
Don't waste your time or your money.
Two of the bottles of dream cream that I ordered had the stems broken off just under the cap, rendering the contents unusable. Customer support made me jump through hoops to try to get either a refund or replacement, to no avail. After sending the first bottle back to them, they totally ignored me. Waste of money.
15 mars 2025
Avis spontané
Réponse de store.puritywoods.com
Hi Patricia,
Thank you for reaching out and sharing your experience—we’re truly sorry to hear about the frustration you've encountered. That’s not the kind of experience we want anyone to have with our products or support team.
We’d love to clarify one detail that might help: our Dream Cream bottles use an airless pump system, which means there’s no internal stem. Instead, the pump mechanism creates a vacuum to dispense the cream. If the pump isn’t functioning properly, it could be due to a manufacturing issue or damage during transit, and we absolutely want to make that right.
Please know that your concerns are important to us. Our customer service team will be reaching out to you directly to offer a full refund, and ensure this is resolved promptly and with care.
Thank you again for your feedback—it helps us improve.
Warmly,
Purity Woods
Happy skin, happy customers
These organic products are a joy for the skin. I first purchased the lotion, which feels and smells wonderful. I haven't used it long enough to comment on its effect on wrinkles, but my face feels refreshed and has a healthy-looking glow after application. I ordered the cleanser two weeks later and can honestly say that I look forward to my cleansing and moisturizing routine twice a day because my skin feels tingly and rejuvenated. Purity Woods’ Customer Service is especially helpful and responsive, sending contact info immediately after each purchase in the event of any questions or concerns. Kristin, the Director of Support, was invaluable when I needed to make an order change a day after one of my purchases. Kristin went out of her way to personally handle my requested adjustment within hours of my inquiry and followed up through the delivery process to ensure that I received exactly what I needed. Her kindness and personal attention were confirmation that I had found one of those rare companies that values the trust and wellbeing of its customers. I’m very impressed with the outstanding service and natural, organic products of Purity Woods, my new skincare go-to.
24 juin 2025
Avis spontané
Réponse de store.puritywoods.com
Wow—thank you so much for your incredible feedback! We're absolutely thrilled to hear that our products have become such a refreshing part of your daily routine. A healthy-looking glow and skin that feels rejuvenated? That’s exactly what we hope our formulas deliver!
And your kind words about our customer service—and Kristin especially—truly mean the world to us. We work hard to make every interaction feel personal and seamless, and it's wonderful to know that effort made a difference for you.
We're so grateful to have you as part of the Purity Woods family. If you ever need anything, we're just a message away. Here’s to glowing skin and service that continues to exceed expectations! 🌿
Thank you customer service!
I would like to amend my review. I had complained about customer service. And then along came Kristin!
My problem was solved with customer service going beyond what was expected. Thank you Purity Woods
2 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
That’s incredibly kind of you to share—thank you for taking the time to update your review! 🌿 We’re so glad Kristin was able to turn things around and deliver the experience you deserve. Your trust means everything to us, and hearing that we exceeded your expectations truly makes our day. We'll be sure to pass along your appreciation to Kristin—she'll love hearing this!
Sincerely,
Purity Woods
Age-Defying Cream is Amazing!
I started using the Purity Woods Age-Defying Cream just a week ago and am quite
surprised at the change in my skin tone, texture and softness. My face is literally glowing.. .
I am 75 years old and did NOT expect to see such a difference...and so quickly.
I chose it because of its purity of ingredients AND the fact that it is not tested on animals.
But because of the results I've finally found my go-to facial product.
4 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
Wow—what an inspiring review! 🌟 We're genuinely honored to be part of your skincare journey, and hearing that your skin is glowing after just a week absolutely makes our day. Knowing you chose us for our commitment to purity and cruelty-free practices—and that the results exceeded expectations—means the world to us. Thank you for trusting Purity Woods with your beautiful skin.
Sincerely,
Purity Woods
Awesome products and customer service
Purity Woods products are outstanding! Additionally, the company provides excellent customer support. Any questions are promptly and professionally answered. I wholeheartedly recommend this company- it is a true gem!!
1 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
What a glowing review—thank you so much for your kind words and support! 🌿 We're thrilled to hear that you love the products and felt taken care of by our team. Knowing that our efforts made a positive impact truly means the world to us. Your recommendation is the highest compliment we could hope for, and we’re so grateful to have you in the Purity Woods family!
Face wash and Maple serum
Wonderful products, but they did not agree with my skin. Requested a refund. Customer service was great.
1 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for your kind words about our products and customer service! We're truly sorry they didn't suit your skin—everyone's skin is wonderfully unique, and we appreciate you giving us a try. We're glad to hear our team could assist you quickly and kindly with your refund.
Sincerely,
Purity Woods
From 1 to 3 to more bottles
I first bought one bottle to try it. The results were remarkable.
I then bought 3 bottles, and got one for my mom (85) she really liked it as well. The service was also very prompt and clear when I needed to reach out.
27 juin 2025
Avis spontané
Réponse de store.puritywoods.com
That’s wonderful to hear—thank you so much for sharing! We’re thrilled that the results impressed you and that your mom is enjoying it too. It really means a lot to know the experience and service met your expectations.
Sincerely,
Purity Woods
Lacking customer service
Although i am happy with most of the products, the lack of customer service makes me a dissatisfied customer.
16 juin 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you for your feedback, and we're truly sorry to hear about your disappointment. While we're glad you're happy with most of our products, we understand how vital great customer service is to your overall experience. We are attempting to reach out and connect with you directly to help resolve any concerns. If you haven’t seen our messages, please check your inbox or feel free to reach back out at your earliest convenience—we’re here and ready to make things right.
Sincerely,
Purity Woods
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