Great company and great products. I recieved one item that was not sealed properly. I contacted the company and Kristin answered my email promptly and solved the problem. I received a product to r... Voir plus
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Lisez les avis des autres
I misplaced two of my three maple moisturizers And decided to write them about it and they sent me two replacements for free❤️🥰🥹😍😭 I love their products have been using it for the past couple... Voir plus
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I have been using Purity Woods organic products for a couple of years. I first saw them advertised on FaceBook. Brian Vaszily has really done a tremendous job with this company. Now, I only use Puri... Voir plus
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I was very interested to try one of their products - was looking for a good quality Canadian product which their Age Defying Dream Cream claims to be. But when I went to purchase it I noted that the... Voir plus
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Coordonnées de contact
1144 E State St, 60134-2439, Geneva, Etats-Unis
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
4,1
Bien
41 avis
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Don't waste your time or your money.
Two of the bottles of dream cream that I ordered had the stems broken off just under the cap, rendering the contents unusable. Customer support made me jump through hoops to try to get either a refund or replacement, to no avail. After sending the first bottle back to them, they totally ignored me. Waste of money.
15 mars 2025
Avis spontané
Réponse de store.puritywoods.com
Hi Patricia,
Thank you for reaching out and sharing your experience—we’re truly sorry to hear about the frustration you've encountered. That’s not the kind of experience we want anyone to have with our products or support team.
We’d love to clarify one detail that might help: our Dream Cream bottles use an airless pump system, which means there’s no internal stem. Instead, the pump mechanism creates a vacuum to dispense the cream. If the pump isn’t functioning properly, it could be due to a manufacturing issue or damage during transit, and we absolutely want to make that right.
Please know that your concerns are important to us. Our customer service team will be reaching out to you directly to offer a full refund, and ensure this is resolved promptly and with care.
Thank you again for your feedback—it helps us improve.
Warmly,
Purity Woods
Thank you customer service!
I would like to amend my review. I had complained about customer service. And then along came Kristin!
My problem was solved with customer service going beyond what was expected. Thank you Purity Woods
2 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
That’s incredibly kind of you to share—thank you for taking the time to update your review! 🌿 We’re so glad Kristin was able to turn things around and deliver the experience you deserve. Your trust means everything to us, and hearing that we exceeded your expectations truly makes our day. We'll be sure to pass along your appreciation to Kristin—she'll love hearing this!
Sincerely,
Purity Woods
Age-Defying Cream is Amazing!
I started using the Purity Woods Age-Defying Cream just a week ago and am quite
surprised at the change in my skin tone, texture and softness. My face is literally glowing.. .
I am 75 years old and did NOT expect to see such a difference...and so quickly.
I chose it because of its purity of ingredients AND the fact that it is not tested on animals.
But because of the results I've finally found my go-to facial product.
4 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
Wow—what an inspiring review! 🌟 We're genuinely honored to be part of your skincare journey, and hearing that your skin is glowing after just a week absolutely makes our day. Knowing you chose us for our commitment to purity and cruelty-free practices—and that the results exceeded expectations—means the world to us. Thank you for trusting Purity Woods with your beautiful skin.
Sincerely,
Purity Woods
Awesome products and customer service
Purity Woods products are outstanding! Additionally, the company provides excellent customer support. Any questions are promptly and professionally answered. I wholeheartedly recommend this company- it is a true gem!!
1 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
What a glowing review—thank you so much for your kind words and support! 🌿 We're thrilled to hear that you love the products and felt taken care of by our team. Knowing that our efforts made a positive impact truly means the world to us. Your recommendation is the highest compliment we could hope for, and we’re so grateful to have you in the Purity Woods family!
Face wash and Maple serum
Wonderful products, but they did not agree with my skin. Requested a refund. Customer service was great.
1 juillet 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for your kind words about our products and customer service! We're truly sorry they didn't suit your skin—everyone's skin is wonderfully unique, and we appreciate you giving us a try. We're glad to hear our team could assist you quickly and kindly with your refund.
Sincerely,
Purity Woods
From 1 to 3 to more bottles
I first bought one bottle to try it. The results were remarkable.
I then bought 3 bottles, and got one for my mom (85) she really liked it as well. The service was also very prompt and clear when I needed to reach out.
27 juin 2025
Avis spontané
Réponse de store.puritywoods.com
That’s wonderful to hear—thank you so much for sharing! We’re thrilled that the results impressed you and that your mom is enjoying it too. It really means a lot to know the experience and service met your expectations.
Sincerely,
Purity Woods
Lacking customer service
Although i am happy with most of the products, the lack of customer service makes me a dissatisfied customer.
16 juin 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you for your feedback, and we're truly sorry to hear about your disappointment. While we're glad you're happy with most of our products, we understand how vital great customer service is to your overall experience. We are attempting to reach out and connect with you directly to help resolve any concerns. If you haven’t seen our messages, please check your inbox or feel free to reach back out at your earliest convenience—we’re here and ready to make things right.
Sincerely,
Purity Woods
Love It
I have been using this product for around 6 months now and I can see a difference in my complexion. I now have all of their products and this will now be the only product that I use on my face.
16 avril 2025
Avis spontané
Réponse de store.puritywoods.com
That’s such fantastic feedback—thank you for sharing! We're so glad to hear you've seen a visible change and have made our products your go-to for skincare. It means the world to us to be part of your daily routine.
Sincerely,
Purity Woods
I love Purity Woods
I love Purity Woods! I’ve used their day/night cream plus age defying serum for a few weeks and recently received a random compliment about my skin :)
30 mars 2025
Avis spontané
Réponse de store.puritywoods.com
That’s amazing—we love that kind of story! It’s always such a great feeling when others notice a change, especially when it comes from just a few weeks of care. Thanks for trusting Purity Woods with your skincare ritual! ✨
Sincerely,
Purity Woods
I had a great experience withcustomer…
I had a great experience with customer service as I had made a request that required personal specific attention. My request was handled by Kristen with kindness and efficiency, would highly recommend this company!
23 mars 2025
Avis spontané
Réponse de store.puritywoods.com
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kristen provided you with the attentive and efficient service you deserved. Our team takes pride in delivering personalized care, and your kind words motivate us to keep striving for excellence. We truly appreciate your recommendation and look forward to assisting you again in the future!
I am in love with Purity Woods…
I am in love with Purity Woods products! I have been using the Dream Cream, Facial Cleanser & Elastin Boost Hyper-Lift Serum for the past 6 weeks & have seen tremendous results already. Fine lines, wrinkles & puffiness under my eyes are GONE! I am almost 57 years young & have never had anyone say kind words about my skin until using these products. I have had 3 people in the past two weeks tell me how amazing my skin looks. Such a good feeling to have others notice the differences and not just myself. I will continue to be a raving fan & user of the Purity Woods product line.
16 mars 2025
Avis spontané
Réponse de store.puritywoods.com
That’s really great to hear—thank you for sharing your experience. We’re glad the products are helping you feel more confident in your skin and that others are noticing too. It’s always encouraging when your efforts start to show. We appreciate you being part of the Purity Woods community.
Sincerely,
Purity Woods
I Look Ten Years Younger!
I love that the products are made with natural ingredients, they are non-greasy and that they make me look and feel 10 years younger. I am so glad I discovered Purity Woods!
22 janvier 2025
Avis spontané
Purity Woods is an exceptional regimen
Purity Woods is an exceptional regimen. The natural ingredients in the formula have beneficial results. The skincare product line fulfills my expectations. The customer service response is efficient and knowledgeable. Thank you.
20 décembre 2024
Avis spontané
Réponse de store.puritywoods.com
It's wonderful to hear such positive feedback! Your experience with Purity Woods truly shines through your words. Natural ingredients can make such a difference, and it's fantastic that the products met your expectations. Thank you for sharing your thoughts! 🌿
Purity Woods
Products ok…
Dry skin rejuvenation cream is gritty and greasy. I have to rub it in between my hands first before the grittiness goes away. For use on hands it’s way too greasy. I have their other products which are fine but I won’t purchase again. No difference in my skin and they’re not EWG rated.
8 octobre 2024
Avis spontané
Réponse de store.puritywoods.com
Dear Patricia,
Thank you for taking the time to share your experience with our Dry Skin Rejuvenator+ Hand Balm. We're sorry to hear that the product didn't meet your expectations.
The grittiness and greasiness you mentioned are certainly not the experience we aim to provide. We will pass along your feedback to our product development team to investigate and address these issues.
While we're pleased to hear that you've had positive experiences with our other products, we regret that this one didn't work out for you.
Your satisfaction is very important to us, and we would love the opportunity to make this right. Please contact our customer service team so we can offer you a solution that ensures your continued trust and satisfaction with our brand.
Thank you again for your feedback.
Sincerely,
Purity Woods
We've been trying to order product for…
We've been trying to order product for a couple weeks and we get very spotty responses from the customer care team. We think we ordered correctly this time but we haven't receive an email and their chat is very slow to respond. I question the validity of this company's customer service practices.
3 décembre 2024
Avis spontané
Réponse de store.puritywoods.com
Thank you for reaching out to us Peggy - I hope this message finds you well.
I am sincerely sorry for the inconvenience you’ve experienced with the recent declined charge on your credit card. I understand how frustrating this situation can be, and I want to assure you that we are committed to resolving this issue promptly.
I see that our customer service team has spoken with you multiple times regarding this matter. Please know that our team has been exceptionally busy due to the Black Friday rush, but we are dedicated to resolving your issue. Could you provide any additional details or the specific error message you received? This information will help us better understand and address the problem. Alternatively, contacting your credit card issuer might reveal if there are any blocks or issues from their end.
Thank you for your patience and understanding. We truly value your business and are committed to making this right for you.
I love it and I have quite sensitive…
I love it and I have quite sensitive skin. Can't buy it in UK though 🙁
6 janvier 2024
Avis spontané
Love These Products!!
I love these products and have seen a significant improvement in the radiance of my skin. It does tighten the skin, but not in a drying way. Smells great too! Couldn't be happier!
2 décembre 2023
Avis spontané
Never received my order
Never received my order or a refund or a response to any of my emails. Very bad as I’m now £150 out of pocket.
22 août 2023
Avis spontané
Réponse de store.puritywoods.com
Thank you for reaching out to us Angela - I'm so sorry to hear about your experience. Our customer service team is reaching out to the shipper to see where your package is and why you have not received it yet. We apologize for any inconvenience this may cause you and we appreciate your patience and understanding. Once we have more information on your package, we will reach out to you via email or phone to update you on the status of your package.
Overcharged order was refunded
As a first-time user of this product, I ordered 3 bottles of the dream cream and was charged twice. Six bottles were sent in one box. I notified the company, but it was over a month before the situation was resolved. However, they did refund me in full for all 6 bottles, which was unexpectedly generous, and reported that they have taken measures to ensure this type of error doesn't happen in the future. Although the experience was annoying, I'm happy with the way Purity Woods chose to resolve it.
10 juin 2023
Avis spontané
Réponse de store.puritywoods.com
Hi Sandra,
Thank you for taking the time to write a review for us. Although it's difficult to hear the not-so-good stuff, we appreciate you sharing your experience and will use it to improve our processes moving forward. We have refunded your order in full.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
Changed product burns skin, they won't pay for returns.
UPDATE: Purity Woods have now refunded my order, which I appreciate - thankyou.
I've been using purity woods dream cream and serum for a while and loved it. However, my most recent delivery is different. It smells very strongly of lemons and makes my skin burn and itch and go red. The ingredients list on the label is the same as before. I contacted them and got a reply saying they had increased the lemon oil content to make it smell nicer. They offered me a refund if I returned it... to America. I sent a reply saying that as they had changed the ingredients without notification and now it burned my skin I think it should be free returns.... no reply from them.
Their email to me basically said that no one else has complained and if I don't like the smell, I can return it. But that's not the issue! By changing the mix of ingredients they have changed the effect and it now burns my skin. Very unhappy. I have learned a lesson here - do not order things from outside the UK. If there's a problem you have to pay a lot to return them internationally. I still think they should pay for returns as it's their changes that have made the product unusable for me. I did expect a reply to my reply to them, but nothing has arrived. Apparently they're not responding to my communication, which is so dissappointing. I won't order anything from this company again.
1 novembre 2022
Avis spontané
Réponse de store.puritywoods.com
Dear Al,
Thank you for taking the time to write your review. We are sorry to hear about your experience. We care deeply about all of our customers, and really appreciate you bringing this to our attention. As you know, we have a no-questions asked 60-day money back guarantee on all of our products. We have processed your refund in full.
We are always looking for ways to make our process and products better and will use your feedback to do so.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
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