Great response to a telephone enquiry. I could not shut the door after I had fitted a new manufacturer supplied door seal on my fire. I rang The Stove Wizard for info but couldn't get through. Howe... Voir plus
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Ordered vermiculite board which was very competitively priced. Was received next day but despite being wrapped in shed loads of bubble wrap and a sturdy cardboard box it was damaged. I contacted... Voir plus
Prompt delivery ( order turned up in less than 24 hours ) Have used Stove Wizzard several times. One firebrick order was damaged but was rectified immediately. Up to now it’s always been first class s... Voir plus
Excellent in terms of detail and efficiency. We ordered new fire bricks for two woodburning stoves, one of which had two difficult shapes to recreate and needed photos and explanations. Callum contact... Voir plus
À propos de l'entreprise
Coordonnées de contact
Unit 1 Manor Buildings Holywell Rd, CH6 5RR, Flint, Royaume-Uni
- 07592518759
- stovewizard@hotmail.com
- stovewizard.co.uk
4,8
Excellent
67 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Shockingly poor customer service
Shockingly poor customer service, Has no understanding of consumer law and in some strange place in his/her head the thought demanding a customer would make a 200+ mile round trip to return an item due to their chosen courier’s lies and mistake before getting a refund was a reasonable demand.
13 avril 2026
Avis spontané
Great experience with stovewizard.co.uk
I did have a bad experience with a cracked calcium silicate board arriving snapped which was no fault of stove wizard! Stuff is just super brittle and fragile. However stove wizard did send me a replacement board thankfully. A very friendly company and I would gladly use them again, they dont stock much atm but what they do stock is very high quality.
2 février 2026
Avis spontané
Absolutely dreadful
Absolutely dreadful . Bought a can of back to black high temp trade paint to renovate a stove . It was 90% water with black poster paint added. The high water content caused oxidation and a rust layer to develop all over the stove after it dried. You can only try to send a message to them which doesn’t send and there is a mobile number which isn’t answered . Avoid
12 septembre 2025
Avis spontané
Very good service. Will defo use them again.
Vermiculite board arrived damaged due to the carriers. Contacted stove wizard which was a little challenging as I like a phone number which I couldn’t find but actually I had nothing to worry about. The chat service was immediate and I was also given number to ring on. New board posted that day and arrived in time for my project not to be impacted. Very good customer service. As I always say…It’s not what happens it’s how it’s dealt with. Thanks
28 juillet 2025
Avis spontané
Bad Customer Service
I purchased a piece of Fire Board on Ebay from Simply Logs. Cost £49. It arrived broken which meant that I only had 2/3 of what I had paid for so I requested a partial refund of £20 which seemed fair and reasonable to me. The seller offered me a maximum of £10 or a full refund if I returned the broken pieces. This made no sense, but the seller thought that the extra £10 was too much to make me a happy customer.
Stove Wizard have their own website but also sell on Ebay trading as Stove Wizard, Simply Logs, Simply Coals and The Coal man, and possibly others, all based in Flint.
There is much positive feedback about them if it is all genuine but they are not interested in promptly sorting out a problem when it occurs.
I will let people make their own mind up as to whether they deal with this company or choose another one.
30 novembre 2024
Avis spontané
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