Stressless Australia Avis 

Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.

The Sales staff at Berkowitz were pleasant and accomodating, Delivery was seamlessly executed, the chairs are exceptional.

The most comfortable chair I have ever sat on

The Lounge suite we bought ticked all the boxes for what we were looking for - style, size and comfort.
The items arrived sooner than expected and was a very pleasant surprise. We are very happy with the lounge suite and found the salesman very informative discussing our wants and needs.
A truly great product.

Personnel at the retail store does not reply to questions sent by message.
The warranty claim form has a requirement that only very literate computer users can do.
Ie; the very last box to assist verification

The leather is very dry and not great quality. The stitching on the headrest is uneven.
The link for warranty does not list the recliners we bought. Admiral.

the product was delivered on time and in perfect condition. we are very pleased with our choice, it is comfortable and retains it's comfort level no matter how long we sit in it.

We ordered a Stella sofa & ottoman, 2 recliner chairs and 6 dinning chairs in June 23.
7 months later we still have no idea when they will be delivered.
Apparently they are in dispute with the shop we bought them from and its not there problem.
They took a 50% deposit on order placement June 23.
So we would suggest you be very careful with this company as they can hold your goods as long as they like. And just ignore the end customer.
Typical northern European arrogant behavior.
Apparently the chairs are very nice to bad about the company.

Love our new lounge & recliners. The colour is great & very comfortable

My Opal chair had button problems which required many warranty repairs until Ekornes replaced the chair with a modified up down button. Of course it took four months to arrive. At no cost

We found our sales lady very helpful, she didn’t make us feel rushed an we asked plenty of questions .

An absolutely great chair. The chair is extremely comfortable. It is well made and the finish is exceptional.

The recliner was delivered at the agreed time without any hitches. The delivery was made with care. The recliner comfort was as expected. I am truly satisfied with my purchase.

My Garda recliner was delivered on the day promised. I was very happy with the sales service I got from Francis, the Sales Consultant at Domayne Belrose.
I only noticed the next day that there were a few wrinkles on the leather seat (puddling). When I queried this with the store, the advice was to leave it alone to smooth out in time. Cushion is not removable (for me to fluff) so there is nothing I can do but to get used to the look, I suppose. Today, into the first month later, situation remains the same.
A bit disappointed especially since recliner wasn’t cheap, I don’t think the upholsterer or assembler did a 100% good job, although chair is most comfortable; hopefully it will remain comfortable for many years as per Stressless reputation!

Good service & advice at the store. Price was competitive. Plenty of advice on delivery which was trouble free.

After Covid, Rowes, Toowoomba, Australia (where we bought the sofa) asked us to wait 20 weeks. It was great to get the sofa in 16 weeks, before Christmas.

It looks great and works well - thanks Stressless.

Your furniture is beautifully designed, well-made and presented.
I am very pleased with my choice of product and the quality.
Very thankful the delivery men unpacked and assembled my chairs.
A totally stressless experience.

We were shown the range of Stressless products in store with no pressure to purchase, we
were allowed to sit in the chairs to find the right size, we were also shown a frame of the chair to help us understand how these chairs are designed. Clint is very helpful and knowledgeable about the products and Mick delivered to us as was confirmed. The chairs and stool were covered to avoid any damage in transport. Very impressed with our chairs.