StrideOn Avis 268

Great service, thank you. The quality of the knee scooters was excellent; the timeliness and delivery/receipt was spot on; the value for all this was great......thank you

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advice on mobility aids post op. The team were extremely helpful and recommended hiring a KneeWalker. They also told me the hire was VAT free because of my condition.
The walker arrived as promised with free delivery for my 4 week plus hire. The walker was exactly what I wanted.
I extended the hire by an additional 4 weeks and this was so easy to do.
At the end of the hire the Walker was collected by UPS exactly as promised. I’m very impressed. Michael King

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossible. She kept in touch with me and offered the best solutions she could in the circumstances

Excellent service, and a good product made my 8 weeks none weight bearing for an operation to cure arthritis in my ankle bearable, all very straight forward,and good delivery and collection as well .

I was very impressed with the service I received. They were easy to to contact. They were friendly on the phone and always trying to help. Very good value for money. Delivery was excellent and I couldn’t have done without the stride on scooter. It made my life a lot easier after the surgery on my foot.

Prompt delivery, both receiving and taking back after use.
Efficient, friendly cannot be faulted and highly recommend.

The StrideOn knee strider is a fantastic bit of kit that really helps during non weight bearing recovery of the ankle/foot. It enables quick and stable mobility (in relation to crutches) during medical rehabilitation. It allows you to carry items that would otherwise be very difficult or impossible to carry with crutches. The strider is very robustly made and easy to assemble/disassemble. The StrideOn company couldn't be more helpful and it was very easy to extend the hire when needed. Delivery and collection was exactly as agreed. If I was to be super critical, on collection the collection driver said it was company policy that he couldn't enter the house to pick up the strider (which is understandable) but had I been on my own there would have been no way that I could move the 13kg boxed strider to the front door as I was still only partial weight bearing on crutches. Overall the service from the company and the ease of use of the strider equipment was excellent and made life so much easier than it could otherwise have been.

Everything about the rental and experience of using a StrideOn has been exceptional. I have had to extend my rental on several occasions and this has been seamlessly achieved every time. Whenever I have spoken to someone from the company they have been friendly and helpful. I would recommend this product and company to anyone requiring mobility support after an operation.

I had a really good experience. StrideOn were really helpful. They gave me good advice as to what knee scooter would be most suitable. It’s arrived on time with clear instructions to assemble it which wasn’t a lot to do. I found the scooter to be of good quality and very clean. I was able to get around the house really well as it’s not very big where I was worried it might be. The basket was definitely very useful and I even managed to cook whilst using it. I’d recommend StrideOn to anyone and I also feel the cost was reasonable.

I had an operation on my foot, which meant no weight bearing for six weeks. A friend suggested Stride On, so after a very helpful phone call the scooter was delivered within twenty four hours.
I found it invaluable for getting around, it was extremely well engineered and very sturdy. I would have no hesitation in recommending this product.

The hiring process itself was straightforward: the item arrived on time and was useful. Unfortunately, that’s where the positives end.

When my hire period ended, I called to arrange a return and explained I needed the item longer but planned to buy a cheaper alternative. I was told I could purchase the hired item and later sell it back through StrideOn’s buy-back scheme for £50–£70. Based on that information, I agreed to convert my hire to a purchase.

A few months later, when I contacted them to use the buy-back (the item had mostly been unused in its box), I was told the scheme was no longer running. After I explained that this was the sole reason I had purchased the item, they agreed to reconsider. However, once they received it, I was informed the item was damaged, rusty, and dirty, and they would only offer £20. While I accepted a deduction for dirty wheels, the alleged damage was inaccurate—the item was in the same condition as when I originally received it. My request for reconsideration was declined.

Overall, this was a very disappointing experience. I feel the buy-back scheme was used to upsell the product, only to later reduce the payout with questionable claims. I would strongly advise others not to be upsold after hiring.

What an amazing piece of equipment. It gave my husband the freedom to get out and about without having to rely on crutches as his operation was non-weight bearing.
The stride-on was so convenient. We would definitely use this company again.
The staff were friendly and understanding of his needs. Highly recommended.
Thank you

A huge thank you for the rental of the brilliant knee scooter!.
From my initial phone call to Strideon I have had nothing but friendly advice. The Scooter was very easy to assemble with great instructions and it has been totally invaluable for the two weeks I was non weight bearing after a tendon reconstruction surgery.
Many thanks to the Strideon team!

Stride on made the process of hiring very easy and straightforward. No hidden costs.

I hired a strideon kneeler to use after an ankle fusion I found it invaluable for getting around and far easier than crutches the delivery and collection was slick and trouble free

Fantastic company and great team - made me feel special and they were so helpful. The StideOn so made my experience of vulnerability something I could cope with. Thank you. I cannot recommend the equipment and the company highly enough.

I was so thrilled with my StrideOn. I opted for the indoor option as it is quite hilly where I live. The StrideOn made me feel less of a patient as I could be useful in the kitchen rather than with crutches you cannot carry anything. The little basket on the front was helpful and I was soon whizzing around the kitchen! Service and delivery excellent too, thank you!!

There is no way I could have coped with a 9 week non-weight bearing recovery time without this Strideon. It got me round the downstairs of my house for all the time I had to keep my foot off the floor after ankle surgery. It was amazing and so easy and liberating. There was no problem when I had to return it once as my operation was cancelled but it was so easy to reinstate it when I got another date. Everything went smoothly, from delivery to collection.

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic, over the phone and email, and could not have been more helpful, especially when it came to extending my rental.
Being able to maintain my independence during a difficult period, also helped my mental health. Going outside, shopping locally, or even further afield if someone drove me there. Light and easy to assemble. Wow and a huge thank you to the whole team

This company and their StrideOn product are both first-rate. I rented one after ankle fusion surgery and found it superior to both crutches and an iWalk (as the latter requires you to have excellent balance). It's easy to assemble and advice about doing so can be obtained by phone/email if any problems are encountered. A big advantage is that it can leave you with at least one hand free. So I was, for example, able to cook in the kitchen and shop locally unassisted because of this. Almost needless to say, the staff I have spoken to have all been friendly and solicitous. And so when the time comes to return the scooter, I'm actually going to miss it. Many thanks to whoever designed this product. You are making a real difference to people's lives.