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2201 MENAUL BLVD NE STE A, 87107, ALBUQUERQUE, Etats-Unis
4,2
18 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I have been trying to return a pair of sandals for a week now. I ordered a pair of Stride Trail Sandals and they sent some knockoff "fashion" labeled sandals from China. I am getting the run around. I received the wrong product that didn't fit then offer me a 50% refund. Unacceptable. They finally sent me a return address. A customs form and $35 to return an item. Beware of Stride Trail.
Very happy with the sandals. I think it was a good value. The delivery was done well.
I like the fit of the sandals. I have a narrow foot and these fit me great. I also, very much, like the looks of these shoes.
Sandals were as advertised. I ordered a size up from a 9 1/2 to a 10. They confirmed to my foot very well . Very pleased with the how they react to the ground contour and soften the foot feel
Good price, quick delivery.
Shame the product was 'Made in China'... Please make clear the origin of your products.
The shoes where just what I was looking for. Very comfortable.
Ordering was easy. Delivery was made and the product seems made well.
Réponse de Stride Trail
Hello, Richard! Glad to hear ordering was smooth and that the product feels well made so far.
Thanks for sharing this, enjoy!
Réponse de Stride Trail
Hello, Steven! Thanks so much for the kind words, glad to hear the shoes met your expectations.
Hope to see you again soon!
Réponse de Stride Trail
Hello, Jeff! Comfortable and soft is exactly what we're going for, so this one made our day.
Thanks for taking a moment to share it, hope you get plenty more wear out of them!
Easy to find and get what I wanted. Note, got 2 pairs of shoes, size 13. Definitely smaller than the 13's I usually buy. Highly recommend going up at least a half size when ordering this product.
Réponse de Stride Trail
Hello, Russell! Really appreciate you sharing this, it's super helpful for other shoppers eyeing the same pair.
You're right that our sizing can run a touch smaller than some other brands, so thanks for calling that out. If you ever want to chat about sizing, feel free to reach out at info@stridetrail.com.
Product is well made, however although free delivery, arrived ten days after placing the order. This was due to international delivery and not from the UK .
Réponse de Stride Trail
Hello, Roger! Glad to hear you're happy with how the product is made.
Thanks for the note on delivery too, international shipping can add a bit more time than folks expect, so we appreciate you flagging it for other shoppers. If you ever have questions about shipping timelines, we're at info@stridetrail.com.
I always hate buying shoes online, but, the size was exactly as advertised, and they are so comfortable. I'll be recommending them to others.
Thanks :-)
Réponse de Stride Trail
Hello, Mike! Thank you so much for taking the time to share this! 🙌
We’re very happy to hear that they fit exactly as expected and that they’re providing all the comfort we promised.
Thank you for recommending our products to others; it means a lot to our small team. Enjoy every step with your Stride Trail footwear!
Réponse de Stride Trail
Hello, thank you for letting us know, and I'm really sorry to hear about the mix up with the size and how the support experience felt on your end.
We did try reaching back out to get more details so we could track down your order and help resolve this, but we weren't able to get the information we needed to locate it. If you can email us at info@stridetrail.com with your order number, we'll jump on this right away and make it right.
these are the most comfortable sandals i have ever worn, these was another pair that I wanted to purchase but they didn't come in my size
Réponse de Stride Trail
Hello, Gregory! Thank you so much for the kind words. We're delighted to hear these are the most comfortable sandals you've ever worn — that's exactly what we aim for with every pair.
We're sorry the other style you wanted wasn't available in your size. We're always working to expand our size ranges, so please keep an eye out, as it may become available in the future. Feel free to reach out to us at info@stridetrail.com and we're happy to let you know if and when it's back in stock.
Thank you for being a Stride Trail customer!
Excellent product and quick delivery. Fit was very good and comfortable - will buy again.
Réponse de Stride Trail
Hello, Adrian! Thank you so much for the great feedback. We're thrilled to hear the Strider Sandals fit so well and that delivery met your expectations.
Glad to have you as part of the Stride Trail family, see you again soon!
Misunderstanding corrected...
I ordered a sandal, paid and got an order number....AND downloaded their shop to track my order... I thought it was going to be a couple of days.
I emailed Customer Service and they assured me that it takes 2 weeks normally, and that my order is on its way.
They were right. I found the sandals in my mail box the two days later. Excellent quality. Light. Easy to buckle. Excellent cushin to walk on.
The follow up by cusotmer service was excellent.
Réponse de Stride Trail
Hello, Jamal! Thank you so much for coming back to update this, and for giving us the chance to sort things out. That really means a lot to us.
We're sorry for the confusion and any stress the wait caused you at first, that's never the experience we want anyone to have. But we're really glad our team could clarify the timing and that the sandals arrived just as promised.
Thank you for your purchase and for your patience with us! Sounds like they're everything we hoped, light, comfortable, and easy to buckle. Enjoy every step in them, Jamal!
Réponse de Stride Trail
Hello, Mr Nery! Thank you so much for the kind words, we're really glad you had a great experience with us.
Hope to see you again soon! 🙏
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