Stylish Hound Avis 

I ordered a car booster seat on pre-order many weeks ago, but it still hasn’t arrived. It is now past the initial ETA. The company has not provided timely updates on the ETA.

Unhappy with exchange process and professionalism of buisnes
I ordered a personalised harness for $52.50, with the personalised name patches advertised as free for a limited time. Unfortunately, the harness didn’t fit my dog and I didn’t like the style, so I contacted the company to arrange an exchange. Instead of processing an exchange, I was issued a discount code for only $30.50. When I asked why I hadn’t received a credit for the $52.50 harness I’d purchased, I was told that $22 had been deducted because the personalised name patches couldn’t be reused. My issue is that the name patches were advertised and invoiced as free ($0.00). At no stage before purchasing, or anywhere in the exchange policy, was it disclosed that if you needed to exchange your harness, the business would retrospectively assign a $22 value to those “free” patches and deduct it from your exchange credit. I have a screen shot of the exchange process from when I placed my order. In the end, I had to pay to send the original harness back, pay shipping again for the replacement harness, and lose $22 from the value of my original purchase because of a policy that wasn’t disclosed. I emailed asking where this was stated in the exchange policy, but my question was never answered. Now when you look at the website, 6 days after my unanswered email, you will find this is NOW made clear to the buyer. (After I informed them I was unhappy but never received my full store credit). I’m not questioning that personalised items have a cost to produce. My disappointment is that this deduction wasn’t made clear before purchase. If a “free” item will reduce your exchange or refund by $22, customers should be told that upfront so they can make an informed decision. I’ve ordered multiple products from this company before, which makes this experience even more disappointing. It’s a shame the customer service and professionalism weren’t up to the standard I’d previously experienced, because based on this experience I can no longer recommend the company due to its difficult and Inconvenient return or exchange process. Thanks, Maddy.

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I purchased a halti but upon arrival, I found that it was too small. Stylish Hound advertise no problem with returns.
As after emailing them and receiving no reply, i decided to buy the right size and sort out the refund after. And to add to that , my parcel has my old address on it. As I know it hasn't been shipped out yet; I've been emailing them to please contact me do I can add the right address. But no response so far.