Subaru Australia Avis 

Terrible
Never buy another Subaru. The after sale service is appalling. Loved our car but god forbid something should go wrong with it. As it’s all up to you to fork out the dollars and that doesn’t help if you live out in the country as they will only help if you get it towed back to a Subaru dealership at your cost and then wait weeks on end for a response. When you ring to make a complaint it falls on deaf ears. Disgusting attitude from them which you certainly don’t need. The buck was pasted from dealerships to Subaru Australia and back. The end result was unless we paid the money no one either the dealership or Subaru Australia would resolve the problem. Very Poor. All up it has cost us. $832.00 from the dealership to fix which they didn’t, a hire car to get back from break down.$500.00 and $5500.00 for the part to fix the car. Plus fuel. $500. My question is why would you take a car back to a dealership that could not resolve the problem after two attempts and 3 weeks later then put it on a tow truck at our expense to travel 2 hours to the dealership? Unbelievable. This is what Subaru Australia said we should of done. Never mention reimbursement to the the dealership or Subaru Australian as that is when all the excuses in the world come. Disgusting service all round and never again. Do yourself a favour don’t buy one.😡

Attn Noor

This is to update you on your recommendations, and my 'follow up' with Subaru Mentone on the anomalies I had reported, and where I sought some advice on how to address the issues.

I visited Subaru Mentone on 28th June around 12.30 -12-45 pm.
The experience was extremely disappointing from a Customer Service Point of View.
The person who attended to me at the desk (I do not recall his name, but I can re-visit, and provide this to you if required) seemed totally disinterested, and annoyed.
I showed him your communication email to me.
He offered 'no help' with any of the issues I sought advice on and how to fix.
I felt he just wasn't interested, and wanted to get rid of me as quickly as possible.
With the tear on the seat - He said I must have jabbed something into the side of the seat.
With the Discoloured paint on the strip along the Boot Lid - He said it was because the strip was made of plastic, the paint on the plastic had discoloured, and that it should be repainted. I asked him if he could get one of the staff who specialize in 'detailing' to look at it for me and suggest if it could be re polished. He said it was no use getting someone else ... as they would not be able to recommend anything else.
The discoloured Headlight Lenses - He said it was a 'Normal Deterioration' and expected with The Subaru Imprezza.
I felt that I wasted my time. It was a really disappointing experience.
The wrong type of person to have at the 'Front Desk' in any organization.

I Will be posting this on the Subaru Website Reviews

Chris G

Faulty tyre has been given in my brand new 24 Subaru Forster. After 500 km driven tyre completely teared without any warning or any reason in middle of M5 motorway. Somehow managed avoided accident. As car did not have spare tyre option had to do towing and replaced new tyre with own cost . Subaru feedback team did cooperate with anything. From my point of view this car can not be reliable for long distance journey with family . Anything goes wrong with tyre if is not fixable then no other option without towing.if ur family kids with u how u handle the situation.

So the warnings lights are on my Subaru Impreza for the second time in 6 months. I take it to Subaru Docklands for assessment, few hours later I am told the Timing Cover gasket is leaking and needs urgent replacement and am quoted $3,500.00 to do the work. Like most people I will not hand over that much money without a second opinion so collected the car paying $200 for the pleasure. Doing my own assessment and research I located the cover, removed air intake and had full access to the cover. Removed the cover, removed the seal (not a gasket) and yes it had dried out and had a few cracks, I also noticed some silicon holding it in place! Located and ordered the seal online $50, delivered next day. Start preparing to install the seal I had a closer look and found there was silicon all the way around the cover, it had been repaired before! Now I brought the car brand new and only ever had it serviced at Subaru Camberwell. It is at this point I am absolutely disgusted, during the warranty period those dishonest sods did a patch up job for a $50 part. The longest part in the process then became cleaning the surface of their wrong doing. All up it took me 4 hours and $50 to replace the seal, at this point I am now appalled to have been quoted $3,500.00 by Subaru Docklands Appalling and Disgusting Behaviour. Subaru Camberwell, incompetent, Appalling and Disgusting Behaviour. Subaru NEVER AGAIN. And by the way it was water in the electricals not the rubbish they tried feed me!

I took my Subaru Forester to Subaru service Werribee on 21st November 2023 for pre-purchase inspection. I took because I took the car on my name from a friendand wanted to make sure it'sok before I pay him and I was planning for a road trip on the Christmasholiday. There were two issues when I took the car: 1- Overheating 2- Alarm (check engin, traction control and blinking cruise control). They fixed the overhearing problem but unfortunately after less than a month the alarm came back again. When I talked to them at first they told me maybe that from the Oxygen sensor and we'll fix it for you. They sa8d they did but when it appears again and I called them they said actually we cleaned the sensor but it seems it need replacement and you need to take to another service centre.
My question is if you are the manufacturer and didn't know from the first place that the sensor need replacement, why should I repay again for something that I thought you fixed on the first place.
Now I got an appointment next Thursday 21st December 2023 and I'll see if they will charge me this time also.
By the way I paid $750 for the inspection and repair. And this Oxygen sensor wasn't in the inspection report even.

This is so not good and I'm really disappointed and if my Christmas holiday ruined because of this I'll never let this go.

I purchased a new xv Subaru in 2015 in nsw at tweed heads at Cricks. In 2020 i noticed some rust appearing in the roof and back end of the car . I showed the car dealer & they couldn't give a . I contacted Fair Trading & they convinced the dealer to fix it. Now 2 years later its appearing again in the same area. Ive never seen a reasonably older subaru like mine with any rust in it.I look after my car with a lot of love but never had a issue like this before, how disappointing & for 40 odd k is unexceptable as far as im concerned.

How can Subaru build a car 2011 Subaru liberty station wagon. Knowing the CVT transmission will have problems . Unethical behaviour, dishonesty, karma will get you. I curse the people allowing CVT transmission to be installed in Subaru liberty 2011 manufacturing. Your bage on the car should look like this💩💩💩💩.

Last year my mother purchased a brand new Subaru Forester. She has never in her life had a new car and turning 70 she decided she deserved some luxury, as well as wanting to avoid the rigmarol that can follow buying a second hand car.
She was not very pleased with the service she received from the dealer initially but thought that she would have the support of Subaru should anything go wrong.
Well no one could begin to imagine the disgusting lack of susport Subaru provides to customers experiencing problems.

Mum collected the car on 4th of January, I went with her and she was quickly ushered out with a quick demo.
The car was backed up a fence on the footpath.
She arrived 15 minutes later at her friends home to show off her new car. It was there her friend pointed out extensive damage to the rear of the vehicle, - we would later get a quote for $8000 worth of damage. ( there is a video link at the bottom of this review to show it )
She called me crying and said she would go drop it off and catch the train home.
Mum suffers from severe anxiety and struggles to speak up for her self, so I callled ahead and spoke to the sales rep, advising they needed to keep the car and provide her with a loan car while it was repaired.
An hour later mum was home telling me that they had told her to get it organised herself in Kilmore and they would pay for it.
This was unacceptable so I spoke to the manager and told him THEY need to make the arrangements for her,
I was away for two weeks holiday. At the same time mum had booked a holiday since she had no grandchildren to baby sit during School break. But she was forced to cancel her holidays and wait for someone to make arrangements for her car. Mum heard nothing for 3 weeks
On the day I left 9th of Jan, I called Subaru and waited on hold for 45 minutes. The representative was appalled at what I told her, but told me I had to put it in writing and send it to Feedback (no email address allowed here)
I did that. - I had no response what so ever,
On the 24th Jan mum got a call from the dealer after my brother left a negative review for them.
On that same day I had obtainted legal advice and written a formal letter of complaint requesting compensation and resolution, I adressed this to the dealer and to Subaru Australia. No response from Subaru Australia and requested all communication in writing.
RAdio silence from Subaru Australia.
on the 6th of Feb I got a call from a representative of Subaru. I honestly thought it must be a joke. This girl had absolutely no idea and repeatedly contradicted herself
she told me that she could arrange repair by Subaru Australia and for me to let her know if thats what I wanted.
Obviously I had to talk to mum.. so I tried to call back. The "direct" number I was given was the very same I'd spent 45 minutes on hold for.
So I called back and was able to leave a message requesting call back.
I did this 6 times and got nothing.
I then waited for 2 hours on hold to speak to someone and then the call was cut off.
After writiing a review and agreeing to mediation prior to publishing I asked to speak to a supervisor.
They said someone would call...they also asked me to send feedback (no email address allowed) which I had done twice and was ignored.
No one called or replied.
I called again and asked to speak to a supervisor.. NOT the child I had spoken to previously. I was adamant about this request.
Well the child called me back. She was condecending and tried to tell me the situation was resolved because my brother spoke to the dealer. My brother spoke to the dealer because they had no respect for women, butI am the one dealing with this and passing on to mum. I explained but she told me no its dealt with! I was FURIOUS! I could not belive the absolute disrespect and stupidity I was hearing.
I requested once again to speak to a supervisor. She refused. I told her I would make a formal complaint against her as I have every right to speak to a supervisor
She put it off and put it off then said that they would.
That was Feb 21st and I still have nothing.
My mother has been stuck at home and her health has declined incredibly due directly to this experince. She has canceled multiple events due to feeling like she can not drive her car. I cannot bear to see her so depressed and am incredibly concerned that this may cause us to lose her.
I've had more care for a cheeseburger missing pickles than my mother has after spending her life savings on a new car.
We are now reporting this gross negligence to authorities. If Uncontionable conduct had an example, this would be it!
There is so much more to this story, so many more alarming facts and conversations but I am relating this to Subaru.
I'm not permitted to leave the link to the video of the extensive damage here. please contact me or see ProductReview com au Subaru dealers

My new XV rusted and I was simply fobbed off. Eventually I went to court and was awarded a full refund on my car and costs. Subaru Australia is neither honest nor reliable. Avoid.

We recently purchased a Subaru XV Premium for my wife. From the initial phone call to the meet and greet, car demonstration and negotiation of purchase - Arthur was professional and outstanding. His knowledge and ability to entertain questions and curiosities is a strong facet and we really enjoyed having Arthur as our contact person with Subaru for our purchase. I would recommend anyone seeking a Subaru to speak to Arthur as he is astute and knowledgeable about the cars and provides a thorough demonstration during test drives which is very important. He is honest with expectations and transparent. We received our car much ahead than expected and this is a testament of Arthur's tenacity to strive for excellent customer service. Thank you Arthur, your customer service was second to none