This is our second year using Successories for our annual meeting awards. Once again, they really did a fantastic job. April in customer service was always quick to respond, and provided clear insig... Voir plus
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Lisez les avis des autres
Elle was great to work with! We spent alot of time on the phone together ensuring my custom order was accurate and she answered all of my questions and was very personable and service-oriented. As i... Voir plus
I've worked with Elle Antoine for the past 3 years, and her customer service is terrific! Her product suggestions and quick turnaround time is most appreciated. I meant to write this review months ag... Voir plus
Successories is top notch with the crystal awards. I have been purchasing our yearly awards for numerous years and get nothing but compliments on how beautiful they are. The site is easy to use and... Voir plus
À propos de l'entreprise
- Fournisseur de cadeaux d'entreprise
- aussi dans
- Boutique de cadeaux
- Fournisseur de produits promotionnels
- Magasin d'articles promotionnels
- Magasin de trophées
- Services aux entreprises
À propos de Successories
Écrit par l'entreprise
Successories.com is the premier online destination for high-quality corporate gifts and employee recognition awards. With a wide selection of products designed to celebrate and motivate, Successories.com stands out as a trusted source for businesses looking to honor their team's achievements and milestones. From exquisite crystal awards that sparkle with acknowledgment to personalized work anniversary gifts that commemorate years of dedication, each item in their collection is crafted with care and precision. Successories.com understands the importance of recognizing hard work and loyalty, offering a variety of gifts for employees that can enhance any corporate culture. Whether you're looking for a meaningful employee appreciation gifts or searching for unique items that reflect your company's values, Successories.com has everything you need to make a lasting impression. Their commitment to quality and customer satisfaction makes them a go-to for anyone looking to invest in meaningful, impactful corporate gifts and awards.
Over 35 Years of Quality Service
Écrit par l'entreprise
- 1000s of Satisfied Customers including 95% of Fortune 500 companies
- As a business-to-business e-commerce retailer, Successories provides exclusive, high-quality motivational and recognition products. For over 35 years, our products and services have proven to increase productivity, retention, and engagement. With a growing library of exclusive designs and products, Successories continues to motivate generation after generation.
100% Satisfaction Guarantee
30 Days and We will Make it Right
We guarantee that the products you receive are as advertised and manufactured at the highest quality.
If you are not 100% satisfied with your Successories purchase within 30 days of receipt, we will exchange your item or refund your money. We'll do whatever it takes to make it right! See site for details.
Coordonnées de contact
6421 Congress Ave, Ste 206, 33487, Boca Raton, Etats-Unis
- 1-800-535-2773
- contactus@successories.com
- successories.com
4,5
Excellent
1 k avis
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Disappointing Customer Service…
Disappointing Customer Service Experience
I’m extremely disappointed with how my order was handled.
We originally ordered books, water bottles, and wristbands back in January. Since then, our company has grown, so I reached out to order additional books. Our goal was simple: we wanted all of our employees to have the same book.
When I went online, I could only find the “Updated & Expanded” version. I spent a considerable amount of time chatting with customer service, only to eventually realize I was communicating with a chatbot that could not provide me with a clear answer. I then emailed both customer service and our account representative to make sure I was ordering the correct version.
I was assured that the kit I was ordering contained the original book. The picture on the website even showed the original book. Based on that information, I placed the order.
Unfortunately, we received the “Updated & Expanded” version.
I honestly feel as though I was told what I wanted to hear simply to get the order. If that was not the case, then there was still a significant failure to go the extra degree to make sure I received what I specifically asked about and was assured I would receive.
What is even more disappointing is the response I received. Rather than an apology or an attempt to make the situation right, I was simply thanked for my understanding. This is not going the extra degree.
We now have 15 employees with the original book and 10 employees with the updated version, which is certainly not ideal and was not what we wanted.
Your entire brand is built around the concept of 212 – The Extra Degree and going above and beyond. Unfortunately, my experience with your customer service did the exact opposite. I expected more from a company whose message is centered around exceeding expectations.
I would appreciate it if someone would take a closer look at this situation and let me know how you intend to make it right. If you can not make this right, send me a label so I can return the books.
18 août 2026
Avis spontané
Réponse de Successories
Thank you, Susie, for your thoughtful feedback. We sincerely regret that this experience left you disappointed, especially after being a long-time supporter of the 212° program.
We would like to clarify one important point for future customers: every phone call, email, and chat at Successories is handled by a real member of our customer service team. We do not use AI or chatbot agents, and we're sorry if your experience gave that impression.
Regarding the books, the publisher recently released an updated and expanded edition. During the transition, our team was confirming inventory and availability while our website was being updated to reflect the new cover and edition. Unfortunately, the original edition is now out of print and is no longer available for purchase. While the cover and some content have been refreshed to make the material more relevant for today's workforce, it is still the same powerful 212° message at its core.
We understand your desire for every employee to have matching editions, and we're sorry we couldn't meet that expectation. Of course, if you would prefer not to keep the updated books, we'll gladly accept their return.
We appreciate your many years as a customer and regret that this transition did not meet the standard you have come to expect from us.
Great experience
Great experience! I usually only need one of these lapel pins at a time, so the shipping is what gets you. Regardless, I will still buy. Much better turn around time than in the past.
13 août 2026
Collaborated with me and provided me…
Collaborated with me and provided me with a great product delivered on time!
THANKS
17 août 2026
Representative was kind and very easy…
Representative was kind and very easy to work with.
17 août 2026
Great service!
Great service!
Good inside customer service!
Only negative is they run out of inventory of the item I wanted, but I did order an excessive amount so it's more understandable. I know.
7 août 2026
Customer service is always top notch
Customer service is always top notch. Start to finish the process of ordering and receiving is very quick.
13 août 2026
The quality of the product and speed of…
The quality of the product and speed of the service.
Bravo!
13 août 2026
Ordering was a breeze!
Jake made ordering an award at the last minute a breeze! It was a stressful situation with a short delivery. He explained my options and gave me all the scenarios for expediting. Very knowledgeable! Will definitely order from him again!
13 août 2026
Avis spontané
This is a beautiful
This is a beautiful, framed picture, came carefully wrapped and packaged. The frame is solid and it looks expensive, very pleased with this purchase.
12 août 2026
Easy ordering process
Easy ordering process, and was delivered in reasonable time. Was well packaged, and is a beautiful clock!!
10 août 2026
Good quality
4 août 2026
Excellent service and personal…
Excellent service and personal response. Very quick and professional.
4 août 2026
Great Customer Service
My item arrived dented and customer service fixed the problem by sending out a replacement immediately.
4 août 2026
I asked for tax exempt
Customer Service Manager Sheldon worked to resolve the problem I had with my tax exempt status for my purchase. I appreciate and recognize good customer service. Thank you again!
25 juin 2026
Réponse de Successories
Thank you, Alice, for your feedback. We’re sorry for the confusion with the tax-exempt status on your order.
During checkout, there is a section to submit tax-exempt documentation so our team can verify and apply the exemption before billing. It sounds like that step may not have been completed or clearly understood, and we apologize for the frustration.
Of course, we will credit back any taxes due once the exemption is confirmed. Our customer service team will be in touch to help get this corrected promptly.
The product was very good as always and…
The product was very good as always and delivery was quick.
31 juillet 2026
The customer service has been great
The customer service has been great. You all are very responsive. However, the product I received was broken. The communication to resolve this issue hasn’t been great.
3 août 2026
Réponse de Successories
Thank you for your feedback. We’re glad to hear our team has been responsive, but we’re very sorry the product arrived damaged and that the resolution communication has not met expectations. That is not the experience we want for our customers.
After reviewing the order, we confirmed that payment was not captured at the time of shipment, so there are no funds available to refund due to the damage. However, customer service is working to close out the open invoice so that $0.00 is owed.
We appreciate your patience while our team finalizes this adjustment.
Very good customer service but quality…
Very good customer service but quality of medallions has declined compared to the 2017 purchase.
3 août 2026
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