Sunoco Avis 9

I’ve been coming to odenton Sunoco Maryland for 15 plus years, I get 3 of my cars repaired there, dave the mechanic is great and gives great service and Lynn is excellent , I love the service at this gas station!

I wish I could give less than 1 star
I have been trying to get help with the Sunoco Go Rewards app since December 2025. During that month I spent over 3 hours on the phone with customer service and it still does not work. Since then I have been emailing and have received NO response.

Really poor customer service. On 30/12 we stopped at a Sunoco on Northern Blvd to pump fuel. The pump used was leaking fuel so we lost some that we'd paid for. After confirming this to the clerk, we were told itd be fed back and fixed for 31/12. I contacted via the online form on 02/01 to explain the situation/fuel and money lost and am STILL outstanding a response. I am consistently told its been passed to Sunoco to align with the correct station, but haven't had any further update and its now nearly a month later. So so poor customer service wise.

I stopped by to get gas in my car I put 12.00$ in it they are holding my bank account hostage since 9:30 last night $108.00 for 12.00$ in gas that insane I called this morning and got lip service but no results I want you to release my funds now

They took money out of my acct on Aug 1 for gas twice. I purchased gas for $16 and they took it out two times. I want my money back. I count on every penny to survive. This needs to be taken care of now. I can’t get anyone to answer the phone at that gas station.

Over forty years a patron 600ft from my home. While recovery from injury limited mobility all day ,every day same ten Keno 2go numbers played same way, one ticket. While I was in excruciating (Joseph) 4836 Kenilworth Ave. Edmonston MD. #022719500 had been monitoring my play. after over four of the same transactions with him that day. my numbers showing across screen he had the audacity to switch, cash ,buy new car, his female partner never came back to work while he gambled all night with no question asked or answered. Their response was no response at all. It is called AUTOCRECY style of management I went to the Sunoco and expected Sunoco service. If you don't know integrity you don't care if you lose it. when one bad apple spoils the whole the whole bunch. Honest business would never choose a bad apple over integrity. The man took my money rubbed two fingers together like it funny. Customers day gray employees day sunny and Sunoco stood by while he spent my money!

Sunoco gas station on Cleveland heights and Hallam. Lakeland

She did so many things wrong. Not that it even bothered me at first. Im 41 and have worked in every kind of customer service job at one point throughout my life. I completely understand
How rude customers can be. I was not at all.

She was chatting w the last customer that she had checked out so no greeting but looked up at me so slid my soda onto the counter. She scanned it and continued talking to the girl about being a manager at WaWa possibly. I didn’t want to interrupt and just wanted to be on my way so I when she said “$3.31” I handed her three dollars and went for the change in my pocket. When I looked up she still wasn’t even looking at me and did not have her hand out that I could see. I set a quarter and a dime on the counter softly. She repeated the total in a tone that I didn’t even notice at the time ( kinda like. I was stupid and couldn’t count or wanted something for free)

I pointed out that I had laid down 35 cents total and even said sorry cause the quarter had partially covered the dime. I then went on to say she could put the change in the little cup for people that need a lil extra. I said thank you grabbed my drink and went to walk out the door
And she yelled out, I would’ve rather had it in my f ing hand. I was caught off guard and confused so kept walking out the door.

A new customer had just walked in and I heard her say very loud loudly to the other girl. What an f ing ride B I am and how she hates ppl like me. I then stopped in the doorway and turned around and asked her to repeat herself. I told her that I promised her that I didn’t see her hand out and then I wasn’t trying to be rude in anyway, and that she was being completely unprofessional. I then asked her what her name is and she asked me what’s your name almost in a tone like she’s going to come find me or something so I tell her my name and then I ask her hers again. She still refuses and continues to cuss at me while the guy that just walked in sits there and waits to be served I realize that I was getting nowhere in this situation. I did already take it up for myself so I just walked out the door after telling her I was going to contact corporate of course.

I am really old-fashioned and I hate self checkout at all these places now but after this experience, I’m thankful for it.

They do business with gas stations that abusively collect personal information they don’t need. At the location on 823 North Loudoun St., Winchester, VA, employees want a copy of peoples drivers license in order to charge a rental fee that cost less than a burger for a hand dolly that cost less than a steak to replace. A regional manager mentioned this was at the behest of Department of Homeland Security. I’m not sure what kind of nefarious garbage that person is up to. However, the CEO of U-Haul said such is not required yet they’re too bullheaded to listen to the CEO.