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Lisez les avis des autres

Noté 5 sur 5 étoiles

Although there was a mix up with delivery from the warehouse, this was dealt with quickly and very efficiently. Having used the sun cream and the zinc stick all over the weekend, I can highly recomme... Voir plus

Noté 5 sur 5 étoiles

Using Sun Zapper factor 50 as I write this. Excellent suncream, I suffer from PLE, and have been sitting in 25 degree heat for the last three days using Sun Zapper, and not a trace of it. I am so impr... Voir plus

Noté 5 sur 5 étoiles

If I were to recommend any product this year, it would be this. I have mature skin and I cannot believe how good it looks, solely using this product. It gives a soft natural highlight and does not set... Voir plus

Noté 1 sur 5 étoiles

8/5/2027- I had an allergic reaction from their pure zinc sunscreen SPF50. I wrote 2 emails to the company including photographs however I’ve not had a response. I left a honest review on their site... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

For over 25 years Sun Zapper Coloured Zinc Sticks and Sun Creams have provided hundreds of thousands of legends across the world with the highest degree of broad spectrum UVA+UVB SPF 50+ and 4+ hours of water resistant sun protection. Sun Zapper Zinc based mineral sunscreen offers unrivalled protection against the sun. We've got you covered.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,4

Tous les avis

(127)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly Recommend

If I were to recommend any product this year, it would be this. I have mature skin and I cannot believe how good it looks, solely using this product. It gives a soft natural highlight and does not settle into fine lines. I spent a lot of time at the beach and swim with confidence, knowing I do not need reapply and it looks perfect all day. I no longer need any other makeup on my face, which is great in hot weather.

17 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Using Sun Zapper factor 50 as I write…

Using Sun Zapper factor 50 as I write this. Excellent suncream, I suffer from PLE, and have been sitting in 25 degree heat for the last three days using Sun Zapper, and not a trace of it. I am so impressed with this product, I have ordered more for my next two holidays.

20 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Great

Although there was a mix up with delivery from the warehouse, this was dealt with quickly and very efficiently. Having used the sun cream and the zinc stick all over the weekend, I can highly recommend, I burn very easily, not even a slight redness with this after two days spent out in the sun. Will definitely buy again.

20 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company to deal with and…

Fantastic company to deal with and super quick delivery.
Great selection of product/colours.
I accidentally ordered the wrong colours but Stephen was quick to sort the issue out for me with ease.
Thank you Stephen, you're a star 🌟

17 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Don't hesitate just buy!!!

I absolutely love this company and their products. Their Extreme Zinc Stick has been fantastic. Ever since I started using it, I haven't had any issues with sunburn on my nose or cheeks, even after spending long periods outdoors. It applies well, lasts for hours, and gives me the confidence that I'm properly protected. I can't recommend this product highly enough!

I use this in both Cricket and motorsport across the country.

9 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Worked a treat on my horse

I've used the Zinc stick on my horse as he has a pink nose prone to burning in the sun, and normal sun cream just isn't effective. This sun block works a treat! Very good and easy to apply, not messy, and stays on, even after drinking! Not who it was designed for I know, but it works, and has saved my horse from burning. I'll be buying more.

25 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

One star because I can not put zero.

One star because I can not put zero.
I bought this cream under false advertisement on their website.
It says it doesn’t leave white cast and it does.
It says it’s not greasy and is like putting grease on your skin, I felt disgusted from moment zero until I had to take a shower and scrub very hardly to feel clean again as it was so thick greasy and sticky even the pollution on the street was sticking to me 🤢.
It says is 100/100 rate on yuka and is 96/100 rate which brings me to the next point as is not reef safe as it says in yuka that the zinc oxide is highly toxic to aquatic life particularly to coral and algae.
Also says no waiting time but on the tube says wait time of 20 minutes.
Also says water proof but as i am sweating I can see how the sunscreen is melting away, and normally I don’t sweat that much but since is so greasy I feel ten times more hot than usual and I see white drops of sweat dripping from my arm.
I’m extremely disappointed to say the least. And when I emailed them to complain they said is just personal experience and different marketing labels in different countries which is the same as saying they lie about their products. They would not give me a refund for the opened product even though I explained perfectly why is been bought under false advertisement, so I am now claiming my money through PayPal.

26 juin 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Victoria,

We’re sorry to hear you feel this way about our sunscreen.

We do not agree that there is any false advertising. Our product information is based on independent laboratory testing, regulatory requirements in each country, and the way the formula is intended to be used. Several of the statements in your review do not accurately reflect either our product claims or what we have communicated to you in email.

As explained in our emails, we have already refunded you for your unopened bottle as a gesture of goodwill. We are unable to refund the opened and used product for hygiene and health and safety reasons, which is clearly set out in our policy.

We stand by the accuracy of our claims and the safety and effectiveness of the formula, but we are sorry that your experience was not a positive one and hope you find a sunscreen that works better for you in future.

Sun Zapper

Noté 2 sur 5 étoiles

Zero customer service

I ordered suncreams which I wanted to get a replacement. 2 weeks gone and heard nothing back. Great products but customer service is getting worse. I get why they are not on any of the marketplace as they can't upkeep the standards for the likes of TikTok shop or Amazon. I am giving 2 stars because products are good but customer service is very bad.

11 juin 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Sumair :) Thanks so much for your feedback, and I’m really sorry you were left waiting and didn’t hear back from us.

We’ve now processed your refund, but we’d love the chance to make this right for you – please reach out with your order details so we can fix things in a way that feels fair. For clarity, we are also available on Amazon, where Sun Zapper is a leading mineral sunscreen brand.

Thanks, take care
Stephen

Noté 1 sur 5 étoiles

I ordered some sun cream recently and…

I ordered some sun cream recently and have had no updates as to its whereabouts, nor has it been delivered and the delivery date has surpassed.

I have sent multiple emails with no response.

Terrible communication.

30 mai 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Jas :)

Sorry for the experience you’ve had here, this isn’t the level of service we want to give anyone.

If you’re happy to get in touch with your order number, we’ll sort this straight away and make sure you’re kept updated this time.

Thanks
Stephen

Noté 5 sur 5 étoiles

Clear Zinc Suncream

I purchased the clear zinc sunscreen and this is the best I have ever used. We do a lot of hiking and this kept us protected all day. It rubs in completely clear and does not leave a white cast. Very highly recommended

26 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

I had an allergic reaction from their…

8/5/2027- I had an allergic reaction from their pure zinc sunscreen SPF50. I wrote 2 emails to the company including photographs however I’ve not had a response. I left a honest review on their site but they took it down! dishonest and Disgusting customer service. Avoid

Update: 24/5/2026. I got Paypal involved and exercised my rights under the consumer credit act that’s the only reason the company has replied. Read the other negative reviews they don’t reply. I am now awaiting my refund! The company states I opened the bottle and used it, well how else do you think I got the allergic reaction. Appualing service.

8 mai 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Saiqa,

I’m really sorry again to hear about your reaction and that you felt let down by our response.

Just to confirm publicly here, we have already processed a full refund of £16.20 for your order as a gesture of good faith, even though the product was opened and used. This was done as soon as we picked up your emails and saw your photos, and the refund has been sent back to your original payment method.

We take feedback like yours seriously and are reviewing how we communicate and how quickly we respond so experiences like this are avoided in future. I genuinely hope you’re feeling much more comfortable now and wish you all the very best.

Cheers 🤙
Stephen

Noté 5 sur 5 étoiles

Fantastic product

Fantastic product, the team sorted me out with what I needed promptly as I wanted a Yuka rated product 👍🏻. The cream goes on really well and lasts ages.

6 mai 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Thanks so much for the lovely review and for choosing us for a Yuka‑rated option – that means a lot. We’re really glad to hear the cream goes on well and lasts for you.

Cheers 🤙
Stephen

Noté 3 sur 5 étoiles

Formula changed, too greasy and pink undertone

I have bought this product many times before and it was always great. But now it seems like the formula has changed. The coverage more sheer and not as good as before. It also looks very very shiny and the colour is different, with more of a pink tone. :( I went to the post office few days ago and the ask me there why I am always so shiny haha. So be ready to look greasy :D

I contacted the company to ask if they changed the ingredients, because it doesn’t feel like the same product I used to like. Sadly, I did not get any reply. Overall, I am disappointed with the product and the customer service.

9 mars 2026
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Andy :)

Thanks so much for taking the time to share this, and I’m really sorry you’ve been left disappointed with both the product and our lack of reply.

We genuinely value long‑time customers like you, so it’s upsetting to hear it no longer feels like the same product you used to love. While we can’t go into specific batch details here, the feedback about the finish being shinier and the tone looking more pink is really helpful, and we’d like to work through this with you directly.

Please reach out to us again with your order number and, if you can, a photo of the product on your skin, and we’ll do our best to make it right – whether that’s a replacement, a different shade, or a refund, depending on what feels fairest from your side.

Thanks
Hannah

Noté 2 sur 5 étoiles

Product came in different volume

Brought this products for the first time and realised both same product came with different volume, contact the email provided and no reply in a week, send another email and still no reply, now is already more than 2 weeks. Official website stated they will reply within 24 hours, very disappointed.

One of the tube is 40g less than the other, if I just brought one I wouldn’t notice this, is this unintentional or scam, be careful.

10 août 2025
Avis spontané
Logo de Sun Zapper

Réponse de Sun Zapper

Hi Gary :)

Thanks for the review and for flagging this – I’m really sorry you’ve been left feeling ignored and worried about the products you received.

We absolutely don’t intend to send out mismatched or underfilled tubes, and this is not how we want anyone’s first experience with Sun Zapper to be. If one tube is genuinely 40g lighter than the other, that’s a mistake we want to fix, not something we’d ever do on purpose.

Please reach out to us again with your order number and photos of both tubes side by side on a scale if possible, and we’ll sort this by either replacing the affected product or refunding you for it – whichever you’d prefer.

Thanks
Hannah

Noté 5 sur 5 étoiles

Slow customer service but fixed issues.

Love their product but will stick to buying them on Amazon. They shipped my order with two items missing. There’s no phone number and no one is answering any mails.

Update : company replied to my email within 4 days, shipped the missing items plus extra. Everyone can make mistakes, it’s how you fix it that counts!

26 juin 2025
Avis spontané

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