SuperBath.co.uk Avis 

DO NOT BUY ANYTHING FROM THIS HORRID COMPANY!! THEY DESERVE MINUS ZERO STARS

NOT IN UK BUT GERMANY.
DELIVERY TIMES ARE ANYONES GUESS.
THEY HAVE NO IDEA WHAT EACH PERSON IS DOING EACH WITH A DIFFERENT SET OF LIES.
NO ITEM SENT AND NO MONEY BACK ON 1K SHOWER.
HAD TO RAISE DISPUTE VIA PAY PAL RESOLUTION CENTRE AND WAIT A MONTH FOR PAPAL TO GET MY MONEY BACK OFF THESE ROBBERS.
THEN SUPERBATHS HAD THE CHEEK TO SAY THEY HAD REFUNDED ME ... WOW

YOU HAVE BEEN WARNED ORDER NO 17490958

Update: over 8 days delivery in this day and age is simply ridiculous especially as you call yourselves or lead folk to believe your a UK company when in fact your in Germany! The annoyance was everyone I emailed you several times and got told a different story every time so in the end I cancelled it and even then you sent me a tracking number saying too late its been posted so let it come then refuse it on door then let it come back to Germany before 14 days I get refunded then another email saying it had been cancelled so 7 to 14 days for refund in end no refund so escalated to a pay pal claim, is this really how a good business works? I don't have thousands of pounds laying around for you to keep for nearly a month for what nothing so ended up hottest summer in UK for decades with what? You guessed it no shower!!
1st thing to change is tell everyone you are in EU!
2nd thing is be honest about the slow delivery times, they are NOT 48 hours BUT 2 days just to leave your ware house!
I have finally got my money back so hope you take customer feedback to heart and change for the better based on my experience
Best wishes

Appalling. Ordered item on 24th June and it said will dispatch in 2-3 weeks but also says on the order email: "Within a few days we'll be sending you an order dispatch email. So be on the lookout!".... nothing received for weeks and then finally the item arrives on 10th August and its nothing like what I ordered. Completely different time and really cheap quality. Charged me £19.99 for delivery which was the slowest ever and the rail I ordered was tiny - weighed less than 500 grams so how they can charge that is beyond me. Tried to get hold of customer services and impossible to get through. Terrible terrible service all round. *** In response to their reply - they have the same image for all THREE versions of the product which all have different finishes because they are different materials.... so what they are advertising isn't what is actually being sold. BEWARE before buying ***

I suspect this company is fine until there is a problem.

My order was indeed delivered on time, but unfortunately was faulty due to discolouration. After a couple of emails to and fro where they asked for photos and more photos, I asked for return details to return the faulty product. I am yet to receive these.

I believe they are putting a claim in with supplier. What they don't seem to understand is that my contract is with them. They should be giving me the refund straight away and then, if they wish, they can follow up with their supplier afterwards. Superbath's discussions with their supplier have no bearing on their discussions with me.

I have, for now, given two stars based on the prompt delivery and prompt email responses. I may update depending on outcome

Edit: Since reduced to one star as they are no longer communicating (unless you count an email asking what I think of their customer service!)

Further Edit: They did eventually come back and offer a refund, but still insist that it is their supplier who is responsible, not Superbath, and asked me to update this review as they had now "followed process". Refund not received and even when it is I would still not recommend them.

Final Edit: in response to their comment below. This was not a warrantee claim. The goods were faulty on arrival so whether or not a warrantee is in place is not relevant. We did not receive a refund so claimed a charge back through our credit card company.

poor service and order not received on time, caused us big delays!

Absolutely great communications from the customer service. Mathis answered straight away. All queries answered and responded to promptly. Would definitely recommend to family and friends.

Avoid like the plague. We purchased a basin tap in jan for £370 it was damaged with a dent in the neck so was sent straight back. Was told in Jan it needed to go back to GROHE to be approved which was fair enough. Had to chase for the next 8 months twice a month to get a refund. Finally in June was told it had been approved and we will be refunded in 14days. Still waiting now and my emails being ignored, telephone you are out on hold with no answer. I purchase online for a job and never experienced such a shambles of a company.

Reply to your reply. Yes it was approved for a refund in June and I’m still waiting for the refund from superbath. So not sure how you are defending this with your reply!! More lies!!

Update from august, still no refund chased twice more! Still lying and passed from pillar to post in there “customer service” department 10/11/22

This was the second time I have used Superbath to source parts for a WC which is still in great order but is 12 years old. Superbath’s website is very easy to navigate and my previous order was delivered on budget and on time.

The Grohe shower I got from SuperBath is great.

I did post about the company Superbaths which have been bad I am sorry I got you guys confused. Very annoying name difference, just an S

If you're in the market for high end bathroom taps... you will have come across superbath as they are for 90% of products I needed the cheapest and so I took the plunge and ordered all the Axor products from them.
I was initially worried after reading some reviews and after 3 weeks nothing turned up but about 4 weeks (about 1 week later than estimated) I got a shipping email and a few days later everything turned up as expected. I ordered the large items(bath) from local store for slightly more but they will store it until fitters turn up.
In short, great price, resonable service and yes, they missed the estimated delivery times but so did everyone else I ordered from so I think thats a supplier global issue.
Will be back whe do next bathroom.

The website is clear and easy to navigate. I particularly liked how you suggested the correct additional items I needed for my order.

Ordered a Villeroy + Boch soft close seat for Subway 2 toilet. Item arrived in good time but enclosed fittings did not fit my Subway 2 toilet. Contacted customer care as per instructions. Despite their claim "Anything wrong with your order? Then let us know within 3 days, and we'll take care of it! the response was sorry that you ordered the wrong product you can send it back for £15 as long as the packaging is not damaged. How do you remove shrink wrap without damaging it? How do you check fixings without opening the plastic bag? so it was not returnable. All it needed was a different fixing kit, I even told them which kit it was!
The attitude was decidedly 'We've got you money, tough, now go away.
Good delivery time, rubbish after sales service

Quick reply to email questions and competitive prices. Wouldn’t take my card payment for some reason so paid by PayPal which seemed to work. Will see how we get on with delivery!

We ordered some Geberit UP 320 frames for 3 wall hung toilets from superbath as they had the best price on the internet. After ordering I looked at the views and had a moment of panic thinking we'd never get our goods, that we'd end up paying customs duties as they were shipped from Germany and basically was very stressed about the whole thing - especially when they hadn't arrived 6 days after ordering and the tracking information hadn't been updated for a few days. I called the company and it took me ages to get through and they advised to call them again if they hadn't arrived in another few days. Oh Ooooh. The next day there was notification that they were going to be delivered to the house - I don't know why the tracking information didn't update between Germany and here. Unfortunately they were unable to deliver them to us because our road was unexpectedly closed. I arranged with parcel force to collect them from the nearby depot but in the meantime, which is what has led to the 5 star review, superbath called to say that they had been notified that there was a problem with delivery and they wanted to double check the address. I was really impressed by this. We have yet to open the parcels (plumber is coming this week to fit them) so hopefully all is ok inside - I'll update this review if there isn't. Based on my experience I would definitely order from superbath again. My main stress with the transaction was the difficulty in getting through to them when I was worried that we hadn't received them.

Lots of emails back n forth. Took 2 payments from my account and just keep telling me I'm in their queue to return the money fraudulently removed from my account. This has been the most painful experience ever for a very simple purchase. I couldn't recommend my worse enemy to use this thieving company.
NEVER USE THESE THIEVES!!!!!

Super professional the item was delivered after a week from the order

Unfortunately I ordered the wrong product, but Aurelie was super helpful in helping me return it and getting me my money refunded. Top service, shame about the restocking fee that was taken off my refund, but it was my fault for not paying attention - would recommend SuperBath.

My order from Superbath was delivered surprisingly quick! Great service and prices. Thanks to Mael !
Refund for the item (which wasn’t in stock) took a little longer but was done straight after a reminder.

Very quick delivery, had a query on the delivery provider and SuperBath we’re all to happy to help me although managed to sort out direct with delivery company. Product was very well package. Very good value. Will use again.

Easy to order. Good range of products. Delivery when they said it would arrive - no unexpected delays. Customer service excellent- same day replies