SuperBath.co.uk Avis 

Easy to find product on Website and very reasonably priced.
Lots of choice and excellent range to choose from.
Great communication.

Absolutely shocking company waited months for the bath to arrive upon arrival followed there policy and refused the pallet as the bath was damaged and all they have done for weeks is try and pass the buck onto the courier and refused to give me any update for week it’s only that I continually emailed they responded saying they would refund after a month of waiting didn’t want a refund wanted a replacement yet they didn’t even offer that do not use this company

After the company’s response to review please note that this was not the case and that they passed the buck onto the carrier when they should have sent a replacement or refunded immediately when the damage was found and sent to them

These are based in Germany and the prices are for genuine parts at lower prices than U.K. Price includes postage to U.K. and any border fees. Had a delay in getting part due to covid in warehouse but was responded to immediately and within 2 days the item was dispatched. I waited about 10 days before chasing only because I knew beforehand that the item was coming from Germany. If you don’t need anything too urgently I would recommend using this company especially if the price is significantly lower.

TERRIBLE! Order placed 09/10/2022, as at 25/10/2022 still no communication from Superbath.
No customer contact number to call.
Trying to cancel and chase refund of £175.25.

I think the response and help I received was excellent - Mathis is to be highly commended on his professionalism

Mathis answered very fast and solved my issue with GLS within a day. Would definitely recommend it.

I was somewhat sceptical in ordering having read some of the previous feedback but had exhausted all large UK suppliers for a Grohe shower controller. They all stated that they could not source the part or even offer an alternative. How wrong could I have been to be worried. The item was sourced and delivered within the 3 weeks that they stated upfront. Absolutely nothing but good words for them.

Avoid this by all means.
Says on the website delivery in 2-3 days.
Actually they order the part from China, and it s being sent to me, coming round on the Earth for cheap transport, they state that the warehouse staff has covid and they couldn’t dispatch.
But The main delay it s from China delivery.
Avoid. They don t hold stock, they sell like amazon platform.

The item was shipped from Germany which I did not know. However would definitely use again. Thanks Mathis for answering the phone when needed.

Mathis answered straight away and was very helpful regarding my return.Thanks

After reading reviews on this company I was apprehensive on placing an order with them but decided to proceed and ordered a Grohe shower unit which was advertised at a great price. Easy to order online, once order placed received confirmation, kept informed of the process of my order and delivery of the item which I could track online. Arrived as expected and very pleased with item. Could not fault them.

Appaling.
No one cared to follow up on my order to tell me they've run out of stock and delivery would be delayed by 2-3 extra weeks.
Learnt about this only after a week (should have been delivered by then) when I chased the order on my own.
While I understand this can happen (but not with proper online ordering) I don't understand what is the issue with keeping customers informed.
Absolute disregard for the customers. Stay away.

Trying to get a refund for damaged tap and arrange to get item collected . Cannot get through on the phone and now not answering emails . The item was reported damaged within 30 minutes of delivery ☹️

Excellent customer service. There was confusion in my part about what my husband had ordered and so my order had to be checked and then cancelled. Customer service answered quickly and efficiently and a refund issued within 24 hours.

Great easy to navigate website.
Price of goods competitive.
Subsequently placed my order, just waiting delivery, which unlike other suppliers is FREE.
Very happy to date

Started off so well.
BE AWAWRE this company is based in Germany and not in the UK as the website would indicate. All is good unless you have to return something.
Had to return an item that wouldn't fit where we wanted it. Cost of returns is £15!
Next received a rather large parcel addressed to us. It came in a very large box, it was someone else's toilet seat. Inside their order and personal details could be seen, so a breach of data in the first instance.
Telephoned Super Bath to see if they would collect it? - No! Was advised that I should return it with my order. The box needed new labels printed from my computer, to be stuck on with my tape and taken to the post office (which is across town). After a very rude exchange on the phone as I was requesting that for my help in returning this item would they return the goodwill gesture and refund my postage. They were very rude and reluctantly agreed and confirmed by email. I eventually needed to take this parcel that wasn't mine twice before I could off load it and guess what, my refund came minus the promised refund postage!! Customer services are arrogant and unhelpful. Only order something if you know you want to keep it or pray that if you return it they send you the right label and don't expose your personal details to a 3rd party.

UPDATE
In response to SuperBath's reply.
I will check if this refund has now gone into my account. If it has then I am pleased and thank them for that.
I do however stand by the quality of exchange with the customer service team. After a complete lack of understanding of the situation and that I would have to carry this large box across town to my nearest post office, a journey I had to do twice in the end, in exasperation, because they were so difficult and rude, I said maybe they would prefer me to just throw it away! Some people would have, I didn't that is why I rang and tried to reach a mutually beneficial resolution and also to ensure that the other customer whose item I had would not be inconvenienced. I wanted to do the right thing. At the end of a frustrating phone call I was certainly not going to accept a voucher for any other purchases! I never want to have to deal with these people again.

Received the wrong item. No one answers the customer service number to arrange an exchange/return.
They are not UK based as their website would make you think.

Mathis from the Customer Service Team was very helpful. Product as described. Great price.

The website stated that the bath we ordered would be with us between 2-3 days with a caveat it may be longer. As the bath is coming from Germany this claim can never be managed. I am still waiting 10 weeks later