SuperBath.co.uk Avis 

I CANNOT COMMENT ON THE ITEM I ORDERED
ON JANUARY 5TH '23 BECAUSE I HAVE NOT YET RECEIVED IT SO MY 1 STAR IS FOR COMMUNICATION/ SERVICE. I AM NOT IN ANY HURRY TO RECEIVE THE VILLEROY AND BOCH TOILET I ORDERED BUT I WOULD LKE A ROUGH IDEA OF JUST WHEN IT IS GOING TO BE DELIVERED. I HAVE SENT E-MAILS AND TRIED TO REACH THEM BY PHONE AND THE RESPONSE I GOT WAS IN GERMAN WHICH I CANNOT SPEAK A WORD OF. I THEN GOT A MESSAGE, IN ENGLISH, WHICH SAID 'WE ARE SUPER EXCITED YOUR ORDER IS READY TO BE DISPATCHED'. UNFORTUNATELY THEY DIDN'T SAY WHEN. I RECEIVED THE SAME MESSAGE THREE TIMES!!!!
I WAS THEN SENT AN E-MAIL ADDRESS FOR A COURIER I WAS TOLD TO CONTACT WITH ALL MY DETAILS, WHICH I DID. I AM STILL WAITING FOR THEM TO CONTACT ME ONLY 2 DAYS WAIT SO FAR!!!
APPALLING COMMUNICATIONS DREAD TO THINK WHAT CONDITION THE TOILET WILL BE IN WHEN IT ARRIVES OR IF IT ARRIVES.

Very comprehensive and easy to navigate website.

Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expecting to have only one bad review?
Every time we were chasing you, you where ignoring us till we send you official complain. I hope no one make such a mistake with ordering anything from your company. I wouldn’t buy even toilet paper holder.
Thank you
Wojtek - Contractor

I had placed this order on the 10 days ago but still waiting for my goods.
I emailed the company but didn’t receive acknowledgment.
I am still waiting for goods and refund.
Really poor customer service.

Ordering was easy, and the price considerably lower than other UK offers I've found. Looking forward to delivery of my order.

Ok to order from them but only if not in a rush and if the discount to a local provider is significant (which it usually is). I found it impossible to get through by phone but customer service are responsive and very helpful by email. Unfortunately, their statements on delivery times are completely useless, my 7 days turned into one month. I think it’s due to the logistics provider they use, which is odd, given their crazy delivery charges. Doing it close to Christmas probably didn’t help. In the end everything arrived in perfect condition (I’m sure having to return it would have been a nightmare). And to be fair I have had similar issues with UK based firms.

Absolutely fantastic from beginning to end. I will use this company for everything I need in the future. I am a property developer and I know what I like and I like this company

Absolutely brilliant service. Kept informed at every stage re delivery and received my item within 8 days from Germany.

I have seen some negative reviews from other customers but I can only comment on my experience which was 5 star.

Sabrina solved a delivery delay most likely due to the courier company in the UK. Superbath proved true to their word on their dispatch date. Thank you

I have been waiting 7 weeks for my order of shower trays, website states 2-3 weeks for delivery, failed promises. Emails after emails Chasing for delivery date. Disgrace of a company. Also placed other orders, may have to wait a year before I receive them too.

We ordered a Grohe shower from Superbath and, compared with other online bathroom stores, was extremely competitively priced. The quality of the shower is fabulous and it arrived very well packaged. Wouldn't hesitate in using this company again.

Stay away from this company. I placed a 15k order and 1 x toilet seat was missing. They never responded back to me. After a number of emails I finally got a reply and they said we sent it if you didn’t receive it basically it’s your problem. They rubbed their hands with the order. On top of all that they delivered my order 4 weeks late.

I will never use them again stay away from this company. Not helpful at all.

Excellent product range at best prices. easy to use website, a couple of enquiries made prior to placing the order, were answered immediately.
Ordering process very simple and quick, with no surprises as you get to checkout. Overall a very professional company to deal with.
Will recommend and use again. Many thanks

E-mailed SuperBath for a replacement toilet seat from beginning to end the the company have been excellent thank you for a great service

Easy website to navigate and prices have some good discounts. The goods arrived in perfect condition and well packaged.
However, pricing structure is a bit strange whereby a Hansgrohe thermostatic shower complete with hose kit is cheaper than the thermostatic shower alone. Also £19.99 shipping cost on even the smallest item is a bit steep.

Found the item I’ve been looking for on this site at a great price despite delivery to Northern Ireland coming in at £25. Still made it cheaper than comparitive sites.

Firstly it took much longer than it said when I ordered for my items to arrive.

When the items did arrive it turns out that for one item, I’d ordered the glass part of a shelf and not the entire shelf. My error but if you look at the image that sells the item, it does look like the full shelf!

Main issue though is that even if you return something they charge you for actually returning - £15. Even within 14 days. That is in top of me posting it back. Clearly different way of operating to the UK.

I never do reviews but I wish I’d read some of the negative reviews in hindsight because I found their customer service dire….so here’s my first review!

****The response I’ve got to this review is pretty much what I’d expect having now seen previous responses to the many negative reviews (33% are just 1 star). Please remember I don’t usually review things****

I contacted Superbath initially to double check product was in stock - which was confirmed.

Placed order, received email confirmation and then a few days later shipment tracking details and received following week.

Superb, would use again