SuperBath.co.uk Avis 

The only issue was that the item was shipped from Germany and took much longer than the stipulated 3-5 days. Otherwise no issues.

Nice website, easy to use & prompt delivery

Great price , excellent communication, vert pleased

Easy to order - excellent price!

My sinks should have been here last week, I had to chase them today to be told my order is delayed. They also tried to CHARGE ME EXTRA FOR THE DELAYED ITEMS on a separate delivery (are they joking?). They couldn't offer to help me find an alternative and were very abrupt. Harrowing experience and a lot of precious time wasted. Will look elsewhere.

Overall a very good experience. The only issue was because the item was being shipped from Germany it took a little longer than I expected.

Although I couldn't place my order via the website when I first tried which was frustrating, the customer service team were so polite and helpful on the phone which was great and what they suggested worked straight away.
I also liked how their website was easy to navigate and each product was linked to other parts you may need which was helpful if it's your first time buying anything like this!

Fantastic customer service. Prompt and helpful. It's real people there.
Plus, prices are fantastic and delivery was quick.
I can only recommend warmly.

Prompt confirmation and delivery. Products are still in their packaging. Therefore cannot comment on the condition of the delivered Grohe taps. Competitive prices.

They had the items I needed in stock at a good price

Excellent customer service from Leo.
Highly recommend this company.

Very prompt and efficient response to order questions.

Having bought a gerberit concealed cistern I was disappointed to find the internal backplate was damaged. However, on contacting the customer service team at Superbath they (Camille) were extremely helpful in contacting the supplier for a replacement part which was delivered a few days later. Very happy customer (and plumber), would definitely buy from here again.

Excellent price. Plenty of information. Excellent quality

Worst company ever. Please avoid it! I purchased vianty and basin over a month ago. I was informed that delivery will be in 10 working days. Two weeks later without any contact from them I called and was informed that the basin will be ready in 8 weeks, but no one informed me about this. I cancelled the basin from the order and asked to have only vanity which was in stock. I called in 7 days and was informed that my pallet is already at the custom clearance and will be with me shortly. I waited another week and contacted them. I was informed that the courier just picked up the parcel ( 8 days after confirmation about reduced order) and will be with me in a few days. I mentioned how it is possible if the parcel was already at the customs clearance- the answer: I am not responsible for what other people say. So it is over a month after I placed the order and I'm still waiting without even a confirmed date.

Reply:

With all the respect I do not expect that you will agree with me.
I did not get even one update from you for a month. Make multiple kind calls and get different answers from different consultants. I am not judging the polite lady who spoke with me this week but the whole process and lack of information or updates.
If she finds conversation with me unpleasant my apologies. I am sorry for her but at the same time it took me a month to reach my boiling point.
I still did not get the delivery date and information that is coming soon. It's 'no information' for me.

Product was a great price and delivery was smooth

Dispatch date not provided. Week 2: items should be dispatched, no date provided, contact to find out date, am told one item no longer manufactured, item cancelled and refunded within 2 days. Week 3: requested date, advised another 2 weeks (5 weeks). No contact prior suggesting further delay. Wait further 2 weeks, no contact. Week 5: Request update for dispatch, told that the manufacturer has been contacted. Request cancellation and refund. Confirmed Cancelled and to wait 7-14 days for refund. Wait 10 days, chase, assured it will be processed the next day. Week 6: 14 days are up, chased, will be made with 2 days. Week 8: chased, assured this will be done the next working day. Wait 2 more days, still no refund - initiating dispute through CC company which is likely to take several months and hastle. AVOID.

Great service and easy to navigate site. Will be using again in the future.