SuperBath.co.uk Avis 

Excellent communications. Items well packaged and delivered on time. Quality items, would recommend using this company.

Helene was very helpful on a long wait delivery.

Absolutely terrible customer servIce! Do not buy off this company!
Bought a shower tray toilet and shower system in November it arrived in February. The shower tray had no waste so ive had to buy this in addition. I bought the toilet as seen in the picture as a full toilet and just the pan arrived so now i am having to pay £350 +vat for a seat and cistern. When i called to ask to send the pan back i was told i had to pay for a courier to collect it which im still waiting for a cost for. The items come from germany so if your wanting products quickly do not order from this company. When i asked to speak to a manger i was told there isnt one. Ive spent alot of money with this company and received the worst customer service ever. Dont buy from them they are a joke of a company!!!!

I made a mistake on my order but thankfully was sorted out as soon as office hours were open. I was super stressed when I read some of negative reviews on some sites but I must say, I have been SUPER impressed with their service and especially Helene. Whatever was changed or cancelled was refunded and delivery took place without any further stress. The company is a legitimate company offering fantastic prices. Only one issue I thought needs to be addressed, is that the website indicates delivery in 7-14days. This is misleading as items are delivered to Superbath's warehouse in Germany and then shipped to the UK so can take a little longer. On the whole, I would definitely use them again

I looked forward to reviewing my experience, so here's an honest review. My biggest doubt was whether this website was legit, and it turns out it is. You can pay with PayPal anyway, so that helps. I can therefore confirm that the prices are insanely cheap. I saved a minimum of £1000 (going up to £2000) on just one item. I tried customer service once by email after ordering, and I received a prompt reply - all fine. All you need to be warned about is that all items are shipped from Germany. An "in-stock" pallet delivery takes 2 weeks, which I suppose is within the 10 working day estimate, although there is some contradiction on the delivery page (the picture shows 6 working days). The pallet was packaged well, and the item arrived safely.
So in conclusion, if you can wait 2 weeks for an in-stock item, these guys are the best. I can't imagine how long an out-of-stock order would take though... If you need a product fast, then look elsewhere and pay a bit more.

I was skeptical about ordering from Germany to the UK due to potential customs fees etc, but other than the long delivery time, which I was told about from the beginning, everything worked well with no hidden costs. The customer service was excellent (both on the phone and via email) with some technical questions and when I returned one item.

Helene was very helpful, and quick, dealing with my problem.

I purchased a Geberit shower toilet and needed a connection set for my cistern. I was referred by Geberit to a number of retail stockists. I chose Superbath and stated my requirement to a lady named Helene. She was absolutely brilliant. Knowledgeable, helpful, straight to the point.

Very user friendly site correct information good prices

Quick delivery, received in perfect condition

I wish I could give them a zero! This company is a scam! I ordered a part 4 weeks ago! After 2.5 weeks I followed up, they said the part isn't being manufactured anymore and they take another 2 weeks to refund the money! They are basically making money out of keeping your money! They haven't even had the decency to take the product down! It's still in their website for people to make the same mistake, because they make money out of it!

The order was fulfilled as expected.

This is now my third order from Superbath and so far the quality of the items have been top drawer.

I did have delivery issues that were out of Superbaths control on one of my orders where I received first class communication and customer service from Helene which helped resolve the issue promptly.

I would highly recommend this company.

The range of products available is terrific and the prices incredibly competitive - makes it really handy to be able to order so much from the same place and have it delivered in one. Great experience all round!

Ordering was easy and looking forward to getting the new toilet seat.

Ordered a geberit toilet frame when I realized it was coming from Germany I was worried how long it it take. 4 days later it arrived in perfect condition thank you

Absolutely rubbish delivery service with no phone pick up.My order has gone AWOL and I have no way of contacting them.

This company untruths, I advice any person not to deal with them, when you try to call them the answering machine replying: we are closing until 8th of January 2024 despite all uk firms return to usual working day from 27th. I believe this company should not allowed to work inside UK as their base in Germany, as well they are contact me by emails boy out of working hours, they are calling me after 10:00 pm, it is really funny company.