SuperBath.co.uk Avis 

Purchased a Geberit Duofix frame.
The price was very competitive.
Communication was good.
Delivered quickly.
I would use Superbath again

I had an issue with fitting an expensive, good quality shower set and spoke to Candice in the customer support department.
Candice was extremely helpful, talked around my issue and managed to come up with a solution that enabled a return and refund for me.
Excellent, professional customer service and support from Candice.

I had very helpful support from Candice and all my queries were promptly answered. My parcel arrived without any delays. Thanks very much, David

Do not order from this company.
This is a scam. Avoid this company.
I checked before ordering and they promised bathroom items were in stock - took payment then kept telling me they were waiting for delivery.
I cancelled my order but they have not refunded me - keep telling me that my bank have lost the payment and they cannot do anything.

DO NOT USE THIS COMPANY: As an architect I placed an order for two expensive Laufen Kartell toilets. Upon opening one of the boxes it was cracked. The response I have had from the company is that they will not refund and that the manufacturers box has to be opened and inspected within 3 days of delivery. I understand this is against all consumer protection law. Currently awaiting a further response before taking legal action.

Have been dealing with Helene. Prompt attention to the query, great that she follows up on the order status. Friendly and personal response. Items delivered on time as Helene mentioned. Would recommend Superbath

Superbath had the exact items I needed at an excellent price. Helene in customer service was very helpful in sending updates to let me know when I was to receive the goods plus resolve any issues.

Helene was great in helping to navigate a cancelled order to reinstating it due to the change in availability of the stock.
She has provided detailed attention to ensuring my request was successfully fulfilled. It was almost like dealing with someone face to face despite an online transaction. Will use them again.

Great service , excellent machine, very efficient

Customer service was very helpful and respond any questions promptly.

This company was able to find and supply a spare part for an old model shower control unit. Helene communicated at every stage with clarity and accuracy and responded immediatly to any questions I asked,her work and efficiency was superb

Faulty Grohe flush plate returned and replaced.

DO NOT USE THIS COMPANY. Ordered a loo on 24 December, worth over £2000. It arrived today 7 March, and is smashed to smitherines inside the box, currently still standing on the doorstep on the pallet. I would happily attach photos. The driver of the truck ran off, even though we asked him to wait. He told us that even if it was broken, he wasn’t going to accept it back. I have asked for a refund - will post on here how long it takes to arrive, given others’ very negative experiences. AVOID.

Really fast and happy service
Kind staff

If there was a -1 option this would be the best option for this poor company, do not buy I have been waiting for a toilet flush for over 3 weeks now. They respond with a standard response saying its still in transit which is total rubbish - DO NOT BUY - I am thinking the are going under - Do not forget your long distance legal selling regulation rights to do a charge back from your Debit or Credit Card company. - Based on the below it says returned to sender so you have it - As per long distance selling regulation our contract isnt completed until I receive the the goods.

Ordered with a 4 week lead time, but a day later was advised it would now be 6 weeks.
Was eventually delivered after 10 weeks.
After the 10 week wait, ALL items (not 1 or 2) were delivered badly damaged and useless.
Notified Superbath of the damage immediately.
Every subsequent contact was initiated by us.
Superbath made no pro-active contact. Not once.
They made no offer/attempt to replace the items. instead they said that they were dealing with the courier!
They didn't return calls when promised (they never actually called back).
They didn't offer a refund or replacement at all.
In desperation we raised a claim with the credit card company who placed an immediate credit back to us.
The refund had absolutely nothing at all to do with SuperBath.
They refused to collect the damaged items which remain sitting on our driveway 1 month later.
Words fail us.
By far the worst supplier we have dealt with.

Bought my Grohe tap from superbath and received excellent service. The tap was delivered in 6 days even though it was sent from Germany. The tap has just been installed as I had to wait for my regular plumber. I am delighted with the quality and price and was kept informed about delivery. Would highly recommend this company and would certainly buy from them again. Thank you very much to superbath.

Helene has provided outstanding customer service throughout my dealings with Superbath.

Over a period of a few months, she has consistently exceeded my expectations and always provides prompt, helpful and friendly replies to all of my emails and questions.

I will keep coming back to Superbath for as long as you have people like Helene working for you, she is a model single point of contact and account manager.

The fact that in this modern day and age that a company sells a products without simple part replacement is an utter joke. The handle broke that turns the shower on an off as most a £15 part but the shower does not have any spares or replacement which means I had to buy a whole shower set just for that one piece what a waste. Then to be charged £20 for delivery is outrageous.