SuperBath.co.uk Avis 

Avoid at all costs.
I work for a kitchen retailer and needed to order a specific sink for a customer. This was order over 3 weeks ago and i have just chased the sink delivery only to find that the sink i ordered is not available and the agent on the phone indicated it may have been given to another order !!! No email communication, no calls to tell me about the lack of stock. I now have a kitchen customer without a sink during their installation! NIGHTMARE!

Really terrible experience overall. A delivery charge of £20 which is already high. Parcel force failed to leave a delivery card and item has been returned to depot. No resolve in sight.

We first became aware of Superbath due to its prices being so competitive. There was some scepticism due to:-

· the suspiciously low prices

· the unusual timing of a Winter Sale in August included on their website banner.

· their location in Germany made us concerned about the delivery times and support implications.

However, the positive reviews provided the necessary reassurance, though it still felt a little adventurous submitting a large order.

In the event there was prompt and helpful pre-sales support which also brought about financial savings..

Post-sales, Shipping did take longer than expected, but we had ordered in plenty of time. We did have a problem, there was a manufacturing defect in the V&B toilet. Responsive and efficient handling of the warranty claim by Superbath's support team resulted in a replacement toilet being shipped to us (at considerable cost to V&B or Superbath).

Really, you learn far more about a company when something goes wrong than when everything runs smoothly.

A very satisfied customer. Special thanks to Candice, Ragule and Sara

Poor poor company. Do t waste your money. Customer will be without shower for 5 months. Took
Money no stock of parts. Complete scam

A flush plate I bought from this site broke within the first year.

I contacted them as it was under warranty. They spent over a month "contacting the manufacturer" - all the while my toilet wouldn't flush properly - before telling me that the item was not covered under warranty.

The reason given - "it may be due to improper handling" or "it may be due to the cistern" - absolute nonsense.

Update: I reached out to the manufacturer and they have dispatched a replacement within 4 working days.

Order was competitively priced, delivered when promised, and with good comms throughout. Will continue to source plumbing fixtures from Superbath.

Great service, quick delivery and product was spot on and competitively priced. Will definitely buy again from SuperBath!

DO NOT USE THIS COMPANY !!!! Even though they have a .co.uk address they are based in Germany, so if you are a business and VAT registered in UK you cannot reclaim VAT. I purchased 14 taps that for a client and they arrived in good time. The Delabie taps were PIR operated with electrical plugs but the plugs fitted were European which was the first alarm bell moment ? We then fitted the taps and within 2 months the taps started failing, basically the PIRs were not working. Superbath customer service did send out two replacement PIRs after a month of emails but by that time another 6 taps had failed. They then asked for videos of each tap not working, then they refused to replace any more PIRs saying the supplier no longer wanted to support our contract as we were in the UK and the taps were not meant for the UK market due to differing voltage. Well excuse me !!!! If you are a .co.uk based company selling and delivering to UK addresses surely you shouldn't be selling goods that are not fit for the UK market ? I spoke to Delabie UK as it was their tap we had specified and they advised that Superbath.co.uk were not a recognised UK supplier and as such would not recommend using them. I demanded a full refund at this point £3500+vat and to date they will no longer reply to my emails !!! This company is a CON MERCHANT of the highest order. I am currently looking at EU legal options to take them to court for supplying goods in the UK that they themselves admit they should not be supplying. Its cost me £4000 to replace these taps myself and a further £400 in plumber costs to swap them over. Stay well away from this company

Excellent service, good prices, quick delivery,

The online ordering process was straight forward and hassle free.
The only slight downside was that the delivery timescale was only accessed once the order was nearly complete.

thew ONLY place that sold the part i needed. saved the day

Item as specified and delivered in a timely manner.

Making my fourth order following great experiences overall. Goods well packaged. Shippers are very careful with large pallet’s and have good communications. Villeroy & Boch pricing is excellent.

If your a company and require VAT receipt - don’t place an order with this company as this company is located in Germany and trades through UK website domain.

You won’t be able to return your VAT, better go to Victoria Plumbing which is reliable in regards all invoices.

The product was exactly as described and was delivered with no real problem. It did take a little longer than expected for a product that was In Stock

Excellent company, excellent service-thank you

Excellent service and competitive prices.

Best price for top quality bathroom items. Ordered a replacement Villeroy Boch toilet seat, came in a reasonable timescale and very well packaged. Have ordered a bigger group of items in the past which took over a month to come, but fantastic prices for top quality bathroom fittings and furniture. If you can plan and wait great if you are a plumber who needs next day delivery, probably not for you.

Great service from Helene and Celeste