Superguns Avis 

Great product and great service. Took slightly longer for delivery than expected, but was sent an email to inform me of this.

Greet Service, no fuss, no drama.
Thank you.

Quick delivery and excellent value for money. Would highly recommend.

Absolutely terrible experience.

I ordered a pistol crossbow from Super Guns UK and it snapped while I was setting it up for the first time. The product didn’t even survive assembly, let alone actual use. For something that’s supposed to be built to withstand tension and repeated use, that’s frankly embarrassing.

What made the situation even worse was the customer service. Responses take an age to arrive, and every reply seems to create more delays rather than provide a solution. I’m now genuinely concerned that by the time they finally deal with the issue, their 30-day return window will have expired. It almost feels as though the clock is being allowed to run down rather than the problem being resolved.

When a product fails immediately, customers shouldn’t have to spend weeks chasing basic support. A faulty product is bad enough, but painfully slow communication and a lack of urgency make the whole experience far worse.

I expected better quality, better service, and at the very least a prompt response when something breaks straight out of the box. Instead, I’ve been left with a broken crossbow and an ongoing struggle to get anyone to take responsibility.

Avoid if you value your time, money, or patience. Some companies test their products before selling them. This one appears to test how long customers will wait for a reply.

Top quality crossbow at a reasonable price! Delivery was straightforward. Will definitely purchase from this shop again!

Arrived on time as expected and it’s just what I needed. Thanks

Good service, would of liked better communication.

Great company, ID check was fast and delivery came quicker than i expected. I will come back to shop here and I would recommend others also.

Fantastic service was kept up to date with delivery and delivery was very quick
Very happy customer

Great product, fast delivery.

I don't not have any problem with Superguns UK. The company are very good.
My problem is with the courier who delivered my jag pro. I was in my home but did not know I had my delivery until I heard my phone, it was a from the courier telling me my parcel was successfully delivered, (REALLY) I went to my door & yes, there it was propped up against the wall. Most problems come from the courier companies...
Superguns UK are very good at what they do....

Great. Items ordered were in stock. And arrived very quickly.
(Would have been extra good to know that things were despatched. But nonetheless excellent all around.)

Very simple transaction..! 👍

It is the product I wanted, I am having a lot fun outdoors.

ORDERED A WATER GUN . PAID FOR NEXT DAY DELIVERY. 3 DAYS ON AND NOTHING . NO TRACKING INFORMATION. NO COMMUNICATION. NO RESPONSE TO EMAILS . THIEVES AVOID.

Great product and excellent service. Delighted with my purchase. 10/10

Love the Bug Gun! Great fun and a great price! Fast easy order and delivery!
👍😃

Awesome bit of kit,very well made bow with the price thanks