Extremely happy with color length and bulk. Three packs is more than enough for full head I actually have almost a full weft extra. There was that slight smell that extensions have but after first was... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am a professional stylist with more than 75% gray hair at the young age of 50. It is almost impossible to find beautiful high-quality extensions in shades that blend with my natural color. This is m... Voir plus
I have been trying to contact the company multiple times about my order. I bought from this company because they have same day dispatch. They keep telling me my order has been dispatched and ignoring... Voir plus
L'entreprise a répondu
I have been wearing their extensions for years, I recently tried out a Canadian company (as I am from Canada) and had the worst experience. And ended up just rebuying from Superior , hands down the be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'extension de cheveux
- Perruquier
- Magasin de produits capillaires
- Service d'implantations capillaires
À propos de Superior Hair Extensions Global
Écrit par l'entreprise
Superior Hair Extensions US provide luxury 100% Human Hair Remy Hair Extensions across both customers and salons for over 20 years.
We have dominated the New Zealand Market and are making our way to the rest of the World! We specialise in temporary and permanent extensions, We offer over 15 different methods across 38 shades from 14inch to 26inch! Our factory direct-to-consumer company, allows us to pass the savings on to you!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers!
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
SHOP ALL COLLECTIONS
We have dominated the New Zealand Market and are making our way to the rest of the World! We specialise in temporary and permanent extensions, We offer over 15 different methods across 38 shades from 14inch to 26inch! Our factory direct-to-consumer company, allows us to pass the savings on to you!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers!
We stand by our moral code of Sustainably made and ethically sourced products.
Coordonnées de contact
4,0
Bien
96 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely happy with color length and…
Extremely happy with color length and bulk. Three packs is more than enough for full head I actually have almost a full weft extra. There was that slight smell that extensions have but after first wash (which you should be doing anyway) it was gone. We will see how shedding and length hold up
8 avril 2026
Nice soft quality hair but thought they…
Nice soft quality hair but thought they might be a little thicker great for fine hair
10 mars 2026
Having issues ordering once it says…
Having issues ordering once it says it’s in stock but then after you pay then you are told it’s a pre-order.
4 mars 2026
Super fast shipping
Super fast shipping, the hair is super soft, very nice quality! Lays flat , I love it!
3 mars 2026
The hair arrived fast & is super soft
The hair arrived fast, less than a week after ordering. It is SUPER SOFT and since where the hair is pulled through is thin when it folds it doesnt show and lays nice and flat. I am pleased, I hope it lasts, time will tell but I am very impressed. The color was spot on too.
9 mars 2026
Avis spontané
I am a professional stylist with more…
I am a professional stylist with more than 75% gray hair at the young age of 50. It is almost impossible to find beautiful high-quality extensions in shades that blend with my natural color. This is my 1st time ordering from Superior Hair, and I am thrilled to say, I love them! I ordered 3 packages in Light Gray and 2 in Pearl Gray, all 18" tape ins. They blend seamlessly with my hair, and they look and feel amazing! My only hope is that they offer these colors in the butterfly wefts in the future.
23 février 2026
Great Experience
The hair was very well packaged and as advertised. Very good quality and quick shipping.
3 février 2026
Réponse de Superior Hair Extensions Global
Thank you so much for your kind words! 💛 We’re so happy to hear you found us easy to work with, loved the hair quality, and enjoyed the fast shipping — that’s exactly what we aim for! ✨
We truly appreciate your support and can’t wait to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
Fast delivery
Fast delivery! Hair was just as pictured and I love the quality of it . And the time to install was cut in half !!!
12 décembre 2025
Réponse de Superior Hair Extensions Global
Thank you so much for your lovely feedback! 💛 We’re so happy to hear your order arrived quickly, the hair was exactly as pictured, and that you’re loving the quality! ✨
Even better that it cut your install time in half — we love hearing that! 🙌 We’d absolutely love to assist you again anytime you’re ready for your next hair transformation! 💕
— Team Superior Hair ✨
Es una estafa muy poquito pelo por…
Es una estafa muy poquito pelo por tanto dinero además se enreda
30 novembre 2025
Réponse de Superior Hair Extensions Global
Thank you for sharing your experience with us. We’re really sorry to hear you’re feeling disappointed — that’s absolutely not the outcome we want for any customer 💛
Our extensions are made from 100% human hair, and fullness can vary depending on the product type, weight, and how it’s installed or styled. Tangles can sometimes occur if the hair hasn’t been matched to the right method, length, or aftercare routine, but we’d genuinely love the chance to look into this properly for you.
If you’re open to it, please reach out to our support team info@superiorhairextensions.com with your order number and a couple of photos or a short video of the hair. We can review this with our quality team and work toward a solution, whether that’s guidance, an exchange, or another option that leaves you feeling confident and happy with your purchase.
We care deeply about our products and our customers, and we’d really appreciate the opportunity to assist and make this right for you. 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions Global
Thank you so much for your feedback! 💛 We’re glad to hear your colour ring arrived quickly and safely — we always want to make sure your items get to you securely! ✨
If you need anything else or have more questions, we’re always here to assist. 💕
— Team Superior Hair ✨
The product I wanted and ordered was…
The product I wanted and ordered was apparently out of stock, so they offered to send me another product that they said I could color. The hair does not accept color. It is sealed and shades eq full processing time slid right off.
5 novembre 2025
Réponse de Superior Hair Extensions Global
Hi Katie,
Thank you for reaching out and for your patience. We truly apologize for the mix-up regarding the product and the colour process not working as expected. We understand how disappointing this must be, especially after our team suggested an alternative.
As we’ve discussed via email, we’d love to work with you to find a resolution, whether that’s a replacement, refund, or another solution that works best for you. Your satisfaction is our priority, and we’re committed to making it right.
Please feel free to respond to our email, and we’ll ensure this is taken care of promptly.
— Team Superior Hair ✨
Beautiful hair quality
Beautiful hair quality, very soft and shiny and the delivery was fast, I will definitely purchase again.
29 octobre 2025
Réponse de Superior Hair Extensions Global
Thank you so much for your lovely feedback! 💛 We’re so happy to hear you’re loving the beautiful, soft, and shiny quality of the hair, and that your delivery was fast! ✨
We’re thrilled to know you’ll be purchasing again — we can’t wait to assist you for your next hair glow-up! 💕
— Team Superior Hair ✨
I’m very disappointed with this…
I’m very disappointed with this company. Their website said the product was in stock, but that clearly wasn’t true. After placing my order, I found out nothing ships for weeks. They advertise 5–7 day shipping, but it’s actually closer to 14–20 days, which is completely misleading. Mind you I ordered from the “LA Warehouse saying it was in stock” and it takes 5-7 days for shipping! I did NOT order hair that was NOT in stock from the LA warehouse. If it’s not in stock it needs to say “not in stock” That way the stylist can plan on the time frame for shipping. All the hair I ordered said it was in stock in the LA warehouse which clearly was not.
If the company was honest about their shipping timelines and inventory, I wouldn’t have ordered in the first place. Instead, I was left waiting, with no helpful updates and no clear communication. Very frustrating process .
21 octobre 2025
Réponse de Superior Hair Extensions Global
Hi Tiffaney,
Thank you for your review. I’ve checked your order. It was placed on 21 Oct with S&F Shipping selected at checkout. S&F ships from our China warehouse, which was shown by the stock indicator at checkout. Your order was dispatched on 23 Oct and is now delivered. S&F’s window is 7–14 business days (weekends excluded), so this delivery was within the stated timeframe. Our 5–7 day estimate applies to items dispatched from LA only.
For faster US delivery next time, please select LA Dispatch or DHL Express at checkout.
Thanks again for the feedback as it helps us keep making our shipping timelines clearer. If anything remains unresolved, please contact info@superiorhairextensions.com
The Superior Hair Team
I have been trying to contact the…
I have been trying to contact the company multiple times about my order. I bought from this company because they have same day dispatch. They keep telling me my order has been dispatched and ignoring my other questions when it clearly says on the tracking that my order has not been received by USPS. I don’t know why it’s difficult to get a consistent answer from them. I would be happy to amend this review if I could get a straight answer from anyone.
27 octobre 2025
Avis spontané
Réponse de Superior Hair Extensions Global
Hi Riyah,
We’re truly sorry to hear that your experience hasn’t been up to the standard we strive for. This is not the level of service we want you to have. We’ve sent you an email and are currently awaiting your response so we can resolve this issue for you as quickly as possible.
We understand your frustration with the tracking, and we’re committed to providing you with a clear and consistent answer. Please rest assured, we’re here to assist and make things right!
Thank you for your patience, and we look forward to resolving this for you.
— Team Superior Hair ✨
Great Service!
My order arrived on time and customer service kept me updated on the shipping timeframe and was quick to respond to all of my questions!
30 septembre 2025
Réponse de Superior Hair Extensions Global
hank you so much for your wonderful feedback! 💛 We’re so happy to hear your order arrived right on time and that our customer service team kept you updated every step of the way — that’s exactly what we aim for! ✨
We truly appreciate your kind words and can’t wait to assist you again anytime you’re ready for your next hair glow-up! 💕
— Team Superior Hair ✨
The hair looks great i haven't put it…
The hair looks great i haven't put it in yet then I will be able to tell .the colors are beautiful .the person I was speaking with was very helpful. The shipping took a little too long
20 septembre 2025
Réponse de Superior Hair Extensions Global
Thank you so much for your lovely feedback! 💛 We’re so happy to hear you love how the hair looks and that the colours are beautiful — we can’t wait for you to try them on and see the full transformation! ✨
We’re also glad our team was able to help you — that’s exactly what we aim for. We appreciate your note about the shipping taking a little longer than expected and will continue to do our best to keep deliveries as quick and smooth as possible.
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
I haven’t got my hair extensions and…
I haven’t got my hair extensions and it’s been 10 days and I send emails and don’t get a respond quickly I don’t think I’ll do it again and will put a review
11 septembre 2025
Réponse de Superior Hair Extensions Global
Hi Nelly,
Thank you so much for reaching out and for your patience 💛 I’ve carefully reviewed our conversation and your order details.
It looks like your first attempt to order on August 21 didn’t go through due to a PayPal payment issue, which is why we guided you on how to place the order again. You then successfully placed your order on September 5 as a pre-order item, which means it required about 2 weeks of processing before shipping.
As of September 19, I can confirm your order has already been delivered 🎉 We’re so happy it has arrived safely, and we truly appreciate your understanding of the pre-order timeline. If you have any concerns with your order or need any help going forward, please don’t hesitate to reach out. We’d love to assist you again anytime! 💕
— Team Superior Hair ✨
Excellence across the board
Communication is excellent. Hair quality is incredible. Pricing allows me to actually make a profit on my expertise behind the chair, so grateful I found this company to help me level up my business.
18 août 2025
Réponse de Superior Hair Extensions Global
Thank you so much for this incredible feedback! 💛 We’re absolutely thrilled to hear you’re loving the communication, impressed with the hair quality, and finding our pricing helps you create real profit behind the chair — that’s exactly what we aim for! ✨
It means the world to know Superior Hair is helping you level up your business. We’re so grateful for your trust and can’t wait to continue supporting you with every client transformation! 💕
— Team Superior Hair ✨
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.