Support Patientaccess Avis 

Patient Access – ongoing login failure despite NHS Login being offered as a secure sign-in method

I am continuing to experience a persistent and unresolved technical failure with Patient Access, and I am still unable to reliably access my account, medical records or prescriptions.

On Sunday, 21 June 2026 at approximately 15:30, I was attempting to log in to my own Patient Access account when Patient Access displayed the message:

“We’ve detected activity on your Patient Access account.”

This occurred while I was trying to access my own account. I was then unable to get into the account and was caught in a repeated technical loop.

The same problem is happening again now. You attempt to log in to your own account, you are blocked from accessing it, and the system continues to produce error messages rather than allowing you to proceed.

Initially, I repeatedly received a message saying I had been “logged out”. I am now receiving:

“Sorry, we weren't able to sign you in at this time.”

I contacted Patient Access Support and explained the problem, including that I am partially sighted and require reliable access to my medical records. On 30 June, I was advised that my account should be deleted so that I could re-register and set a new password.

The problem is still happening now.

Support consists of responding to the specific emails from the customer (me) with a generalised list of instructions coverting a wide range of related topics (in my case - how do I get back to seeing/using Patient Access after the MFA process disconnected me from my data/GP Services). No matter what you ask, the same stuff gets sent to you via email. I think the support function is actually an AI bot and not a human being at all. This would explain its lack of diligence to answer the questions I ask to unlock the problem.

I have been registered with patient access for a few years & never been impressed with the site. They are not in the slightest bit interested in their customer's experience. In the login process it always finishes with the request to enter a mobile telephone number. There used to be a possibility to get past this stage by clicking on a "not now" button. I have sent them many times a message to say that I cannot give them a mobile telephone number because I do not HAVE a mobile phone. However, a couple of months back they changed their login system and made it so that, now, you can no longer login without a mobile number. They have totally ignored every message I have sent to them.
There are attempts to make it a legal requirement that every company should have SOME way to use all features of their website for people who do not have a mobile phone. It is mainly OAPs and I am aged 84.