It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... Voir plus
L'entreprise a répondu
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... Voir plus
L'entreprise a répondu
Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Coordonnées de contact
Etats-Unis
- supportwave.com
It's great to be able to find a tech…
It's great to be able to find a tech person when you need them. Supportwave makes that really easy.
It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it happens. The HQ is responsive, too.
2 janvier 2024
Avis spontané
Réponse de Supportwave
Hi Kit, thank you so much for taking the time to leave us a review. We are here for you whenever you need help with your tech. Keep well, The Supportwave team.
Amazing support
Great support in an instant.
I had a problem with a printer connection and what I had struggled with for over 2 hours they fixed in 10 minutes. Thankyou for your help. Will definitely use again.
13 novembre 2023
Avis spontané
Réponse de Supportwave
Hi John, thanks for taking the time to leave a review. We are here for you whenever you need help with your tech. Keep well, The Supportwave Team
life saver!!!
I have my own business, and work on my on. I can get very frustrated and lost with IT .
It's great to know that the IT support is there and can be tapped into when needed.
Very useful and helpful and a life saver for my business
5 octobre 2023
Avis spontané
Réponse de Supportwave
Hi Molly, thank you so much for taking the time to leave a review. Supportwave is here for you whenever you need us. Keep well, Caitlin
Was great when Nerd App but now, SUCKS
Was great when Nerd App. Completely gone to s--- and very time-wasting.
9 septembre 2023
Avis spontané
Réponse de Supportwave
Hi Greg, I am sorry to hear you have had this experience, we are looking into this for you as a matter of urgency. Please keep an eye out on your email from your Account Manager so that we can resolve this. Speak soon, Caitlin
Fast
Fast. Friendly. Online chat was excellent, I was updated throughout the whole job. My nerd explained everything to me and it was affordable. I will use NerdApp all the time form now on. Brilliant A class service.
20 juin 2023
Réponse de Supportwave
Hi Georgina, We are thrilled you had a great experience. We are here for you whenever you need help with you tech in the future. Keep Well
One of the best things was the speed of…
One of the best things was the speed of response. My nerd got in touch quickly and was flexible about date and time. He was very supportive, knowledgable, and likeable. He helped me with all my problems and listened well. It's a great relief to have these problems solved.
18 juin 2023
Réponse de Supportwave
Hi Anne, thank you so much for taking the time to leave a review. We are here for you whenever you need us! Keep well, Caitlin
Solved what IT department couldn't
I had an issue with several work emails not connecting to outlook app. The in-house IT departments could not figure it out over several weeks. I used nerdapp and they handled it in less than an hour, at a fraction of the cost. Highly recommend. Service and resources they have to solve any IT issue is invaluable. Very quick to respond as well.
5 mars 2023
Avis spontané
Réponse de Supportwave
Hi Adam, thank you so much for taking the time to leave a review. We are here for you whenever you need us.
Thank you fellow Nerds
Nerdapp has really good remote tech support. They managed to quickly resolve my problem with my mac. Super professional and efficient, and nowhere near as expensive as the big companies. Highly recommended
23 mai 2023
Avis spontané
Réponse de Supportwave
Hi Ameer, thank you so much for taking the time to leave a review. We are here for you whenever you need us. Keep well, NerdApp Team
reckless service ramping up charges
The nerd made updates without checking on my system or asking me about backups, causing more of his work to fix his mistake. Instead of charging me for the time it took him to sort my problem only as he told me (which at the end wasn't sorted), he charged me for the whole time. It cost me 6 times more!
15 mai 2023
Avis spontané
Réponse de Supportwave
Hi there, we are sorry to hear you had this experience. Please can you email support@nerdapp.com and we will look into this ASAP. Kind regards, Caitlin
I was fortunate to get Hussein
I was fortunate to get Hussein
From the very beginning he was both professional and kind and listened and knew what to then do. I mistakenly had placed a folder which I had been working on for months in error in the bin if my Mac and then had emptied the bin! Hussein was able to more or less recover all the lost files
16 mai 2023
Avis spontané
Réponse de Supportwave
Hi Nigel, thank you for taking the time to leave a review. Brilliant news that Hussein was able to recover your lost files, we are here for you whenever you need us. Keep Well, NerdApp
Computer working as I need to now
7 mai 2023
Réponse de Supportwave
Hi Shan, thank you so much for your review. We are here for you whenever you need us.
Very quick and efficient.
8 mai 2023
Réponse de Supportwave
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.
They did what the laptop manufacturers claimed couldn't be done
My laptop was going mad, fans super loud and the laptop had become painfully slow, i had contacted HP support and despite the fact it was in warranty they could not help me. A small fee and 25 minutes help from NerdApp and my laptop is working as good as new. I am generally paranoid but was not concerned in the slightest about my cyber safety, they are very professional and legitimate.
22 avril 2022
Avis spontané
Réponse de Supportwave
Hi Jacob, thank you so much for your feedback. We are thrilled a Nerd got you up and running in no time. We are here for you whenever you need us. Keep well, The NerdApp Team
Easy booking and great tech experience!
20 avril 2023
Réponse de Supportwave
Hi James, thank you so much for leaving a review! We are thrilled you had a seamless experience and we are here for you whenever you need us. Keep well, NerdApp Team
Unprofessional and discriminatory
Rife with discrimination and devoid of accountability, these individuals are utterly unwilling to shoulder any responsibility towards technicians, while demanding unwavering commitment from them. Such blatant double standards are despicable and reek of hypocrisy.
31 mars 2023
Avis spontané
Réponse de Supportwave
Hi Daniel. Unfortunately, we do not allow technicians to operate outside of the country they select when they onboard their account, unless the techs provide documentation which prove they have the rights to work in that country.
It was flagged by our team that you were operating outside of the US, therefor, we could no longer allow you to work on our platform. We strive to have local Nerds helping customers. Please feel free to reach out when are you are able to provide the relevant documents or keep an eye out for when we are live in your location.
Réponse de Supportwave
Hi there, thank you so much for taking the time to leave a review. we appreciate it. Keep Well, The NerdApp Team
Complete scam
Complete scam! After you pay for services not rendered…. Once they get your account information they will continue to deduct 24-30 dollars every 1-2 days. Complete scam
26 mars 2023
Avis spontané
Réponse de Supportwave
Hello, we are very sorry to hear about this. We think you may be referring to another company, please could you provide more info to hello@nerdapp.com so we can get to the bottom of it? Kind Regards, Kelvin
Outstanding customer service.
10 mars 2023
Avis spontané
Réponse de Supportwave
Hi Gina, thanks so much for taking the time to leave a review. We appreciate it.
Knowledgeable and patient
24 mars 2023
Réponse de Supportwave
Hi Kerry, thanks so much for taking the time to leave a review. We appreciate it. We are here whenever you need us.
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