Origin Suregreen Limited Avis 

Great service, easy to use web site and very helpful staff when phoned for information about my order.
Also great experience with delivery driver; very friendly and careful with goods. Dropped goods just where I asked them to.

Positives: nicely laid out website so ordering was nice and easy and they were helpful initialy in assisting with the order on the phone. The other is that the refunding my money was quick.

Negative:
I am only giving them 1 star due to their lack of communication and for wasting my time.

My order was to be delivered within 2-5 working days so contractors can fit them in. On the phone they told me my order will be delivered midweek the following week. 9 days (8th working day) later no news so I called them. Was told delivery will be now in another 5 days later (Total 14 days to make fence boards and deliver). I explained my contractors would have finished their work and left by then. So their customer operative said they will speak to their delivery team for an earlier delivery and get back to me. No call back yet again. Late afternoon that same day I kept calling until someone answered only to be told the fella I had spoken to had gone home. I simply complained about their lack of communication and failure to deliver on time and cancelled the order.

The lady was helpful and cancelled the order on the phone and a credit memo was sent via email. Having looking at it carefully it had the full amount for one of the product and not the second. As it was late in the day I sent an email explaining it with the reciept. Which was then followed up with confirmation of the refund for the 2nd product.

In a nutshell another company that makes to fences to order like SG took my order on that same Friday after cancelling and now delivering the fences and gravel boards on Tuesday.

Really poor customer service.

Really easy to order what we needed, delivery was trackable and arrived at expected time and date (a Sunday) - driver was courteous and helped us unload

id like t talk to you about a small order we usually place later in the year. 8ft &6ft & 4ft canes arrived quick delivery spot on. However many of my members complained that theyd found splits in the canes bottoms, would it be possible to wrap them in thick bubble wrap at the farm? in order to avoid damage - were they held on end or dragged vertically anywhere? and some of the bundles were less than 100? I had noticed these two defects when making the bundles upto to ten canes for sale. The quality of some them was a bit off - insect damage in a few right in the middle which if I hadnt noticed couldve caused an accident because the soil was quite hard this year and you have to push the canes into the soil by hand. As a lot of spurs down the shafts of most canes. We tend not to remove all these in case it weakens the cane, these might come into contact with the members hands right in the fleshy part! ''Must wear gloves when handling'', as I believe used to have natural deadly poisons - cyanide - in.

Other than that Id have to say the price when i bought them wasnt too bad. I looked again and for 8ft 2.4M is that a retail price - £180 per hundred. Can you give me any discount please for a third year customer returning to you, Id be buying bundles of 100 t keep quality up in 18-20 mm canes if you do them for 2000 total canes. But please ensure I get 2000 canes please a lot of the bundles (100 canes in a bundle) were less than 100 by 6 or so canes.

free delivery and 20% off is what Im looking for.
what can you do for us please?

Im looking to buy
2000 8ft thick
1000 6ft thick
1000 4ft thick please.

What we do them at is half way between last years price times the number we have remaining and next years times the number we ordered.
assuming all are saleable. For profit - we dont look to make a lot as an N4P association store RHS Aff. but every section needs to make a bit towards our overheads a percentage. (5-10%) on what we pay you.plus vat. If that slips cos your price is too high i will have to look elsewhere to bring it within that for our members. who are mostly elderly pensioners. Please advise me when is the best time to order in the year to get them at cheapest price?
were on our last bundle already and we had a few left over contributed towards this years sales. Some had to go in the recycling bin though as more insect damage two years ago. so your improving.

many thanks

- its just local members that come here we dont resell on line - but do advertise there on google maps and facebook though that is nothing to do with me.
as we cant afford to incur any losses.

Frank Kennedy DDHA Chairman.
RHS affiliated.

Super easy to order. Super quick delivery. James (driver) an absolute super star carrying the sleepers into place for me. A HUGE THANK YOU!!! My first veg patch is in progress :)

Wayne was very polite, courteous and nothing was too much. he delivered everything we needed to the area we asked. He's a great asset to the company. The materials look excellent quality and very sturdy, looking forward to do the fence.

The product advertised is not that clear, meaning that the number of boards I ordered was half of what I needed. I could possibly accept this as my fault but unfortunately the delivery was wrong too.
None of the arris rail brackets arrived and not all of the fence posts were delivered. I needed them for the weekend, so had to go to a local supplier, defeating the object of ordering online. No compensation offered, just a refund of missing item payment (and had to ask for that).
Almost forgot, the items that did arrive were poorly packed and just pushed towards the back of the truck. Glad my wife was not left to unload.

I ordered fencing from this company because I wanted quality panels that would last well. There are panels available for less than half the price of the ones I ordered but I wanted good quality panels that would last a long time so was happy to pay a premium. When I ordered from them it said delivery in 3 to 5 days. After 5 working days I contacted them as I'd received nothing. I was told my order hadn't even been made up yet and they'd let me know by email when it was ready to leave. Why didn't they tell me that in the first place? When the product did finally arrive, I wasn't happy with the quality of one of the fencing panels. I immediately contacted customer services but was told that they didn't believe it was an issue. After a few more email exchanges I was getting nowhere. After spending over £600 with this company I expected better. Personally I will never use them again. I'll finish the rest of my garden with fencing from somewhere local where I can view the panels before paying for them.

I must of had about 10 deliveries over the past few years and it's always been a pleasant experience from ordering to taking delivery. The quality and service are always 100%, well done everyone to the team at Suregreen. I look forward to my next order with you sometime soon.

This is my second purchase from Suregreen for Gabion Stone for a garden project, the first being Gabions and Gabion Stone. Both are good quality and value.

The order process is very straightforward with quick delivery times, and the tracking provides real time updates on the delivery day.

The delivery Drivers Stevo (1st Delivery) and Simon 2nd Delivery were experts with the crane and able to place the Bulk bags on my Drive exactly where required .
I recommend Suregreen for a easy order process and quality products delivered with care.

Great service, delivered what I ordered, in time for the job, by a very pleasant driver, in a livered van.

Order number 1037817 included broken posts. Delivery driver agreed and sent photod back to head office. I sent photos same day. Almost two weeks later and not heard a peep from them.

Edit - contrary to the reply below, i emailed the company at 14:46 on 28 May 2025. I did not receive a bounceback message and there was no suggestion that the email address was not monitored etc., so that message must have gone somewhere.

Good price and fantastic delivery service.

I have unfortunately had a bad experience with this company and cannot recommend. We ordered 6 oak sleepers, described on the website as being of “superior quality”. The quality of what was sent to us was so poor we could not accept the delivery. Having sent an image back to the company, they said they could refund us the order, but only if we paid the delivery which was over £200. Customer services noted that the website says there may be differences between sleepers due to it being a natural product, focusing on splits and wavy edges. Three of the six were vastly different colours and one was clearly an old piece of wood. Whilst three were ok, we were not permitted to split the order and keep those.

There is no way any professional landscaper would accept the other three in a garden project. Two weeks on I am still waiting for my refund.

Easy to order, very good tracking information and our delivery chap, Kevin was delightful

It is with huge regret, I am having to write this review. I was supposed to receive my delivery today. I received an email to track pod, which I have been tracking all morning. When the driver was approximately 10 mins from my home near Hanger Lane Gyratory junction North Circular Road and A40, the driver missed his turning and continued on A40 towards Oxford. He then turned on to A312 and continued past Heathrow Airport towards Feltham Chertsey and along that direction. Well away from my home in Wembley. Suddenly he reported that he was unable to deliver my order and logged out of Track-Pod placing details of an address in Sunbury near Ludlow Open Space. This is an absolute lie and the driver was either drunk or something must be wrong? Clearly, James was lost and instead of returning to the correct address shown on trackpod, he chose to turn back to Suregreen depot? I am amazed with this completely dishonest claim he was unable to deliver! What a blatant lie. For the records I have screenshot of details posted which clearly indicates this lie. Disgusting!

Very professional and courteous from ordering to delivery. Now begins the hard work of putting the sleepers but they seem of good quality and overall very satisfied.
Stevo not only delivered very well but laced them in the perfect spot on the driveway. Thanks.

Top notch , ordered , communicated brilliantly, delivery and tracking A1 and done what i asked about leaving at delivery address, will use again Well done

From order to dilvery this company was a pleasure to do business with,I'll definitely recommend this company,the delivery driver was a pleasure to meet and he made light work of offloading my delivery,heavy duty fence panels,they look well made,I wish all company's were as efficient as this one.

Kept informed of delivery progress, used the tracking that was available and everything arrived as ordered on time. Gavin was very polite and checked the order with me after unloading, used Suregreen a number of times and always have had good service.