Origin Suregreen Limited Avis 

Unfortunately not had the best experience. Ordered some wire fence and various bits like posts to fit. Delivery said 3-5 days. What it doesn’t say is they order the wire fence in and once they have it it’s 3-5 days delivery.

I’d received no updates or notifications for a week, rang up to find the wire fence had arrived to them damaged and had been reordered. No comms to me.
Rang again to find out how it was getting on the following week as still no updates despite them promising. They had the new fence, I had to ask them to upgrade delivery to their ‘express’ service. No offer despite the delay.

Order finally arrived the following week with the wrong height wire fence. So they ordering again. Goodness knows how long it will take, pointed out I was yet to receive an apology, and there has been not offer of any good will.

Bit of a nightmare, had builders here ready to put it in with their other jobs and weren’t able to, so not sure when it will get done now.

Very disappointing experience and terrible customer service and poor comms. If you have any kind of time line I’d avoid.

Unfortunately the product wasn't to standard, clearly a bad batch but the customer services were very quick to sort it after a couple of photos and wasn't like most companies that just say send it back.

Would happily use them again with that service knowing if there would be any issues they would happily sort it more then most do so really can't complain at that.

Online ordering was straightforward.. unfortunately not everything I needed was in stock so I compromised as I could at least fulfil my requirements. Prices were competitive and most importantly avaliable and delivered within a week, by a very helpful and friendly driver. Will use again

Ordered mesh fence panels 5 came damaged so sent pictures and asked them to collect and replace as no one ever answers the phone I was then asked to take more pictures individual as they were now questioning me to if there was really 5 damaged! even though I asked them to collect them and take them , they accused me of taking a picture of the same panels!

If you think this is how you treat a customer you’re wrong!

Came on time well packed and delivered just where I wanted it

APPALLING CUSTOMER SERVICE: I ordered 1.2m steel pins that measure 1.1m and are totally unsuitable for the job - one was also bent. Seven messages later and 6 photos later, I am still getting no resolution. I have the option of paying an £8 fee for courier (the pins cost £19.50) or continuing this farcical 'customer service' experience. I am now being asked "how do we know it was bent when you received it?" I am at the end of my tether and have never encountered such an unhelpful company. Avoid!

I would have given this company 5 star - quality product, prompt despatch and arrived on time by DX.
But could not give it 5 star, because I asked for a business account (that I got) and my quote for £112 ex vat of goods had a handling charge of £75 ex vat which was outrageous.
As a consequence, placed my order as a non business buyer for the wire mesh fencing and nothing else. They have now lost out on a lot of my future business as I shall be buying most things from a more local wholesale supplier.
A real shame.

Absolutely disgusting service. Placed order on the 2nd of january and we are now on the 24th of January and still no sign of any order. The lady thats dealing with this said that they are out of stock until the 10th of january.She then offered me a slot for delivery (Friday the 24th) witch was inconvenient for me as I would be at work al day, They said i have to be at home and help offload my small order and that two people had to be there on arrival to help with offloading a few posts of the truck witch I've never come across this ridiculous situation before.I said i was happy to wait for Saturday the 25th of january but they said they couldnt do this date as there was no delivery availability on this date.Im still waiting on a response on exactly when I will recieve my order!!! So its now looking like ive got too wait a further 2-3 weeks for an available slot on Saturday morning now so in total I will of waited 5-6 weeks for delivery of my goods.I hate to think what the quality is going to be like after reading 100s of bad reviews about poor quality from this cowboy company!!!!

Interesting. I called to make my order as I wanted to make sure I had all the right parts needed for the job. When I said what I needed I got a fairly flippant comment of "and how can I help with that?", said in a way like "why are you calling me?". Not helpful, so I went somewhere else.

I ordered 2 x 850kg bags of chipped slate. The delivery was on a Sunday morning, just a few days after I placed my order. Customer services were very helpful and answered my queries about the delivery - I needed the bags lifted on to my driveway and they confirmed this was OK.
The delivery driver, Dan was polite and helpful and ensured that the bags were placed exactly where I needed them. The tracking system is excellent so I knew exactly when the driver would arrive and could move my car out of the way. There was also an option to call the driver if necessary.
I'm very happy with the product, customer service, and delivery and would definitely use Sure Green again.

UTTERLY GARBAGE CUSTOMER SERVICE. Initially orded 1*10m which came with pegs. Great product. So good, I ordered two - 2*10m for the rest of the garden. Previous came with pegs. Pictures on this product show pegs! No option to choose pegs(apparantly I need 200). Took day off to instal. Product arrived. NO PEGS. Rang supplier - was told I was wrong. Supplier CANNOT ACCCESS WWW. or Amazon Website?? Stayed on line and asked to speak to someone else. Was told they do not sell the product without the pegs and did not know how to order them seperatly. Asked for a call back. No one called. Rang again and asked for a manager. Girl told me that they would only deal with me through Amazon. Asked for a manager. Told manager would call me back. NO manager called. I called again. Told manager in meeting but she would call be back after 4pm. NO CALL. Rang today Mondaty - no answer, system said they would call me back- Someone called me back....said they would get the manager. Manager not available, but would call me back in 5 minutes. Got back to me in 15 mins VIA Amazon. Again, they say I am wrong. If I want 200 pins from them, its 4 packs of 50 at a total cost of 55.48. I ordered them. They had to set up an account because I had not ordered directly frolm them. SO....CONCLUSION:- 1) Support cannot access Amazon. 2) There is NO OPTION to order pegs on the AMAZON page. 3) It costs me extrta money and a days work to get here. 4) I had to call the company over 6 times to get what I needed. 5) I was told you could not order these pins without the roll. Very confusing. Lots of my time watsed and an extra 55.48 - They did not charge for delivery. 6) Manager wont speak to me except through Amazon. (Amazon rules?) So, I wont speak to the manager except through TrustPilot. My rules.

After visiting the Sure green depot on 26th August 2024 and speaking to David I returned home and placed a large order.
over a week went by and I heard nothing so called to see when I could expect delivery as I was waiting to get on with building raised beds in the garden. I was told they hadn't enough sleepers in stock and that they would be here in 2 weeks.
I had paid for 54 sleepers of which some I had paid £5 each to have them cut in half.
They sent me a delivery of 19 sleepers on 8th Sept and the ones that I had paid to have cut, so they would be exact for joining were abysmal. They looked like a apprentice had cut them by hand and my husband had to recut them to level.
On 20th Sept I had a web chat with David to ask for an update as 2 weeks had passed and i had heard nothing. I was told that the stock is expected in early next week but can still give my no promise of when to expect them. Had i have known they had no stock I would have purchased elsewhere.

Great product
Thicker than I thought I was going to get ( sleepers) very pleased
Quality and they look fabulous around my pond
I will reordering

Ordered 7 B Grade and 3 A Grade Oak sleepers.
Took 4 days to prepare the order during which time I added some more items onto the order. Honestly the B Grade sleepers are just as nice as the A Grade, save one or two negligible splits and silvering on one side. The products supplied are better than anticipated.

Originally I used a discount code when paying for the order. They added the discount to the items that I added later after placing the order.

Their tracking of the HIAB is second to none, Suregreen are their own delivery as well as supplier - this makes all the difference. The delivery driver was so extremely nice and friendly that I was sad to see him go.

This has been the greatest large scale order and delivery experience I've ever had, and I would pay extra for it even if they weren't the best price at the time! Can't recommend Suregreen enough.

Excellent customer service by Mia after courier [DX] messed up the delivery of my order.

Avoid. Delays on initial delivery. Then delivered with no notice despite us contacting them to update contact details. Products delivered of very poor standard. They have replaced the sleepers with ones of slightly better standard. They have then send a driver to collect the others again without notice on the correct number. Just awful products and awful communication. Highly recommend avoiding. See below the quality of the oak sleepers. Reading the reviews and seeing other pictures feel trade getting the best products. Also appear to be removing negative reviews for products on their website

Great Price, free delivery and Steve who delivered the sleepers couldn’t have been more helpful. He positioned them over my garden fence where I wanted them. I would definitely use this company again

An update on my original review and one star rating. I want to be fair to Suregreen who have eventually refunded the delivery charge for my delayed order. Following on from the Company's response to my review, it took another four emails from me before this was achieved.
It seems that the intentions of Suregreen are fine but they need to be much more proactive in communicating with customers.

I ordered 1000 bamboo pegs on Tuesday 2 July with a stated delivery of 2 to 5 working days. There was nothing which indicated these were not in stock. By Saturday 6 July, the order had not been despatched so I asked when it would be. The reply said stock had arrived late Friday 5 July afternoon and that the order would be despatched on Monday 8 July morning. It wasn't. I received a despatch notification on Tuesday 9 July morning although the order was not collected by the courier until Wednesday 10 July. When it had not arrived with me by late on Thursday 11 July, now 7 working days after I placed the order, I complained by email, suggesting Suregreen should refund the £12 delivery fee. They have not replied.
My complaints are that:
1) I should have been notified that the bamboo pegs were out of stock before I ordered.
2) Suregreen should have communicated with me about a revised delivery date and ensured that I was happy to accept a change in the terms of sale.
3) The delivery charge was excessive given Suregreen uses the cheapest courier service (the national postal service could have delivered this parcel within a guaranteed 48 hours for £6.59).
4) Suregreen seems oblivious to its own contract terms.
5) The company seems unable to deal with issues fairly and transparently.

Hopeless!

Haven’t answered an enquiry and now I need to shop elsewhere

Ordered plastic mesh fencing and I just wanted to say thanks for such excellent service.
The product is 1st class and the speedy delivery, second to none.
If you want quality products & excellent delivery, choose to deal with this company. I highly recommend them & definitely would use them again for fuss free transactions.