Sure Thing! Avis 

Fairly straightforward online signup, bit of a delay getting back to me with a confirmation but apart from that, all good.

this is my first contact with SURE THING so far everything is ok good service, access to documents on line, I am satisfied

Simple and easy to set up. Over a hundred pounds cheaper than my renewal quote with cheaper windscreen excess as well.

very easy company to work with,very polite staff and best of all great prices!!
thanks .

Highly recommended. This will be 3rd year with them. Excellent service. Good to have all your documents on line for easy access

So easy to do on line, clear information of what the policy covers unlike some company's who have pages of small exclusions hidden in them

Sure Thing are very helpful in organising the insurance and the payments. I have found them to be reasonable in price compared to other insurance companies. I would recommend them for your vehicle insurance.

I noticed that my Policy incorrectly stated that I was the main driver of the car of the vehicle insured. I queried this with an Agent when dealing with another enquiry and was told that it did not matter. When I checked online it also showed that I was the registered owner of the vehicle so I rang again and was told that as I had filled the statement in online they could change it no problem to show that my husband was the owner and keeper of the vehicle but leave the policy in my name I said that would be fine and was then told it was a standard charge of £30! I have no way to prove it disprove that the error was mine but I had no option but to pay or I risked the policy being invalid. But mean I felt.

I found it so easy to do And got a really good deal

Really happy with price, nice and cheap my first time with these and id definetly recommend

Was very helpful when I joined help me threw everything I needed too get me up and started with my car insurance would remend too anyone and really good price too

Took out a policy, didn’t realise that I had put 9 years no claims when I only had 8yrs 11.5 months due to getting a new car. They emailed and upped my policy by £144 with a £30 admin charge. When I rang to see if there was anything they could do they said even though their policy with 8 years no claims comes up at the same price I initially paid I still had to pay the extra and the only way was to loose what I’d paid £50+ and take out the identical policy again and make another lump payment. As I was within 14 days of taking out the policy I cancelled and saved over £200 by going elsewhere. My mistake but due to covid getting hold of previous companies hasn’t exactly been easy!

Very good service,but customers service should avoid repeatation on calling a customer multiple time on the same issues

I intended to renew my car insurance with Surething after my search on moneysupermarket saw them only £1.50 more than the cheapest quote from Tesco. Both surething and tesco were taking into account that my wife had an accident in her own car last year. Believing that the renewal price would be the same as quoted on moneysupermarket, I called to make sure that the renewal price would be the same as the moneysupermarket price, but no, the chap on the phone increased the policy by £80 so I told them not to renew the policy thinking that would be the end of the matter. Then a few days later I get an email telling me that the policy is cancelled and they will refund the money money.
Yes, that's right they had already taken my money, days before the policy was due to be renewed. They are going to refund the money back into my account but they should not have taken the money before the renewal date.
They are responsible for loss of interest which of course they will not refund.

This is my 2nd year with sure thing and I can’t fault them. Their prices are very competitive.
I’m very happy with the price i paid and the service I’ve received. Thank you

Great customer service. Dealt with my claim so well last year. Stayed with them as I feel confident with them looking after me.