Sure Thing! Avis 

First time I've used this company but everything so far has been great, really efficient and streamline,

They are easy to deal with, but I do get annoyed when I have to ring the broker every year at policy renewal to negotiate a cheaper premium either with the current policy issuer or normally a new provider. This always happens when you threaten to cancel or quote a price from a comparison site.
Sure Thing should find the best deal for its existing clients automatically. It's not right that companies rely on the loyalty of customers not to check the market before renewing their policy.

I have been with Sure Thing for a few years now, and find them a very professional company. Easy to deal with even when I change my car, and the best thing of all is the price, I have found no one better.

Great customer service, competitive prices. Generally good all round

This is my second year with sure thing and I have been really happy with the service .

Good service

quick and easy

I would like say thank you so much for help with my policy.Comunication is excellent the same like people which working here.100% recommend.THANK You

At the end be very careful.

6 weeks prior to the insurance ending I emailed the team to make sure they were aware of my intention of leaving Sure Thing. Their mitigation to multiple levels of charges are "we made it clear in our website" is utter nonsense, while they are there... they are not at all clear when you first read them. If you change your car or make a change to your policy to add extra miles - you'll pay dearly and multiple times as fees are issued out to multiple companies.

Anyway, I digress. 6 weeks ago I emailed the team that i had no intention to renew with them due to costs. I had reassurance from the agent that this had been recorded. Today I'm getting harassed by phone that there's no record of me cancelling.

After the call, I get an email from them stating that my 8 years of no claims are not proven.

When I started out with Sure Thing it was a great thing, Mid term the charges and now the icing on the cake - leaving. Such a bad way of doing business.

Stay clear of this company if you have any inkling of changing cars in the next 12 months or especially make sure you get written confirmation from them of your intention to not renew at the end of your term otherwise like many others you'll see an early payment added before your current insurance ends and likely a cancellation fee for the new year.

Lets wait for the boiler plate response of "Our charges are clearly stated on our website"

EDIT:

Sure Thing's response:
The call you received was to confirm the policy would not automatically renew but also to establish the reason you were not wishing to renew your policy with us.

Now Mine:
Blimey - This is a down right lie and you should be ashamed. If I were to SAR the call, the recording would show that your agent suggested there was no record that I'd told you not to automatic renew - I even had to follow up with an email to the effect last night. On top of this, you claim that you wanted to establish why I wanted to cancel, however On the 29th of April I spoke to an agent named D***, I explained to the agent then why I didn't want to renew and I also followed up with an email to the effect.

When I changed my car I had three charges, one was your "Admin fee" which I might add is ridiculous since the change was fully automated, this is more like a penalty fee as it would appear that no human being was involved in the change given that new documents were automatically generated. Then the Insurer fee and finally the premium increase. Prior to changing my car I had to add additional Miles which also incurred the same fee's as above. When I took the policy out it was around £340, Total costs after changing car and adding 4k mileage was nearly double that.

My reason for not renewing, for the record is that my new insurer are half your renewal costs, Don't charge admin fees for policy changes and provide many standard benefits which you charge a premium for.

You've been a terrible broker ever since I had to change my car in Feb. You essentially intimidated me to keeping your insurance by stating I'd have to pay full prices for things I'd not signed up for or that were added as free - but claiming that I'd agreed to them and then standing behind your "Terms and Conditions".

Onto the No Claims. You sent me confirmation of 8 years no claims a week ago but then yesterday you changed it to not proven. Do you have multiple systems that work independent of each other?

Sure Thing was a good thing until I needed to change my policy - I had no issue with at all. Only after changing did everything change. I've learnt my lesson though.

The only reservation was having to get a 2nd party to finance spreading the cost of the insurance premiums but having said that you ensured that it was pretty straight forward.

I had a similar problem to your last reviewed,however,my experience couldn't have been different.when I contacted Sure thing I found them to be extremely helpfull very patient and between us managed to solve the problem,I'm now a happy customer

Got a good price on compare the market so i decided to go for it paid deposit and received documents online thought that was it
Few days later got an email asking for a code from the dvla website for a licence check respond to email promptly with the codes needed
About a week later got another email saying that the codes had an issue and could i send photocopies of the licences for the named drivers on the policy with a threat that my insurance will be cancelled if not received by the 4th of june i dont know if my insurance is going to be honoured as i haven't heard a thing back if i had k ow it was going to be all this hassle i would've just stayed with my previous insurance company

Surething insurance are very competitive on price and offer great products.I purchased car insurance and took advantage of no claims protection. Every step was covered and additional help was available if required.A+++ service

Very easy process, clear and easy to follow.
Helpful and understanding staff to answer any queries.
Good product for a good, reasonable price.
Would recommend.

Fair priced car insurance and kept updated with any changes

Easy to use site... alright price and payment set up, only negative is repeat asking of questions for add ons