Surveyor Local Avis 

Craig was very helpful and knowledgeable. He took the time to explain everything thoroughly and clearly, which helped me choose the best option for me. Thank you!

Very informative and helpful

We contacted this company to book a HBS on our new property. Mathew was the gentleman who took our call. He reassured me that this was a safe site to use. He was very professional and friendly .

Extremely helpful. Easy to set up on the phone. Surveyor gave a detailed verbal report on the day of the survey. Price is reasonable compared to other web based places plus the bonus of a second survey if your first purchase falls through. Definitely recommend.

Brilliant service. Very fast and reliable and if for unfortunate circumstances your sale falls through as/when you find a new property, they’ll give you a like for like survey free of charge.

I had thought that I had agreed to terms and payment through you. It was not explained that I then had to have a separate contract agreement with the surveyor.
Now I have no survey done as I have paid for a service that I have not gotten.
Will your company be returning my money considering that you never explained this when I agreed terms with you and paid the same day?
I will not be able to buy the house I wanted to now and thanks to your company and your lack of detail overall when you are telling people how their surveys will be carried out.
Thank you for utter lack of care towards your clients

Very good customer care from the very first enquiry. Charles was very happy to answer my questions and provide a follow up call with some further answers before we confirmed our instruction. They were able to facilitate a speedy survey slot with a reputable local firm at a very competitive price. The allocated surveyor contacted us promptly after appointment, provided a verbal update on the day and full written report the day after the survey. I was extremely pleased with the service provided.

The survey was done and report received quickly. Unfortunately the property we first went after fell through but the good thing was we got another survey free which was why I picked Surveyor Local.

Peter Thalia from Carmarthenshire surveyed two properties for me.He provided well structured and detailed reports which were vital in the decisions I needed to make in relation to the properties. He was willto explain terminology and the implications of the report via phone. I was very impressed with the service.

Can’t recommend enough, really so pleased with this service. Had an excellent and very thorough survey done on a property we were hoping to buy. Survey flagged issues with the roof and purchase fell through. We then found another property and used the no-completion guarantee to get a survey on the new property free of charge. Great value, excellent customer service and high quality survey.

Initial contact was fine and agent appeared to understand that time was critical in arranging survey. Fee paid and then received notification that survey would be in 3 weeks (not 7-10 working days as advertised). Spoke with surveyor who stated that they had not committed to any survey agreement with Surveyor Local and had told them that the earliest possible date was actually 4 weeks. Subsequently cancelled survey and am awaiting refund of fee having received no apology, just a standard email confirming cancellation.

I have never used Trustpilot before but registered in order to share my experience. Moving home is stressful enough without this sort of service.

The service from explaining the process to me from beginning to end has been absolutely amazing.

My first time buying. I had someone call me initially for a brief consultation then when I was ready, the whole process was so easy. They arrange everything and the process was super quick.
Results from Surveyor really clear and concise with pictures where necessary.
Everyone here to date have be absolutely amazing.
Thank you

All they want is ur money. DO NOT recommend. When u ask for confirmation of surveyor date, they never call back. DO NOT recommend at all.

Badly let down when a surveyor had to cancel and then the company said they couldn't do the survey anyway. Tried phoning Surveyor Local many times to try to sort out a short notice replacement, but only once was the phone answered (heavy breathing for 15 seconds!) Left messages, but they don't call back, sent emails, but they don't answer. At this stage all I want is to get my money back and move on, but no, all I get is another email from them appointing another surveyor from well out of the immediate area. If/when they ever get back to me I will update this review.

Having a very negative experience so far and no communication from the surveyor himself is causing my purchase to be delayed. Looking at other reviews it seems I'm not the only one. I will be updating this review (hopefully with positive feedback if things turn around) as this progresses.

UPDATE 06/10/2020 - I have been contacted via email and told the issues will be resolved and I'll get the report in the coming days which is positive. I will amend and update this accordingly.

Really awful service. Phone calls ignored, emails ignored. It’s been a month and my survey still has not gone ahead. I have no idea what is going on, and just want my money back now.

Very easy to book a local surveyor. A quick and easy procedure. For us it was a short notice survey and it seemed no problem for them to find a local surveyor, who called and arranged to do the survey two days later. A very good report and happy with the whole process.

Surveyor Local helped me find a surveyor that could complete my survey in 7 to 10 days, for an affordable price. It made searching for a surveyor much easier.

The surveyor I used was very friendly, affordable, and the only surveyor I found who were able to do the survey a week after I booked it! The report was thorough and easy to read. My only complaint is there was no communication as to how long it would take to get the report. It was another 8 working days which is understandable but more communication would have been appreciated.